[Recovery Solution 3 or higher] Why error occur during a backup or restoration to DVD?

Last Update Date : Apr 23. 2018

If an error occurs while performing a backup or restoration to or from DVD, please check and follow these steps.

● An error may occur during the operation when the DVD surface is scratched or is contaminated by an alien substance. In this case, clean the surface of the DVD with a soft cloth such as cotton and try again.

● If an error occurs even if the surface of the DVD is clean, the recording surface may be defective. In this case, replace the DVD disc and try again.

Some DVD media may not be compatible with the DVD writer. If the error continues, change the type of media.

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9AM to 9PM

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667+977 9801572667 (For NTC customers only)

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Service Online Appointment

Visit Service Center at your convenient time

Samsung Service Centers

Find out more about how you can get face-to-face help.

Contact Us