Why Ice is not being produced in a Refrigerator?

Last Update Date : Mar 21. 2018

[Overview]

If water line is not connected properly, ice maker does not produce ice.

 

[Related Symptom]

● No ice production

● Ice maker dose not dump ice

 

[Cause]

● No water supply to ice maker

● Ice maker arm sensing error

 

[Solution]

Refrigerator may take up to 24hrs for producing ice after initial installation.

 

If your refrigerator was just installed

● Check the water supply valve and connection.

● Be sure to bleed all the air from the system. To bleed the air from the system, dispense approximately 1 gallon of water from the water dispenser on the front of the refrigerator.

● Newly installed refrigerator needs up to 24 hours to produce ice.

 

If your refrigerator is not newly installed

● If your refrigerator has a water dispenser, check the water flow from the dispenser. If the water flow seems slow or weak, replace the water filter regardless of the age of the water filter.

● Make sure the ice maker is turned on by selecting cubed or crushed ice.

●Make sure the refrigerator doors are fully closed.

● Reset the ice maker by pressing the reset button. After resetting the ice maker, wait 24 hours and check to see if ice production has begun.

 

For RS*** MODEL

Underneath the front of the ice maker there is a small black button. If you press the button for 3 seconds, the ice maker should rotate the ice tray and dump its contents.

If you press the button for 3 seconds, the ice maker should rotate the ice tray and dump its contents. 

For RSG*** models

Remove the plastic cover that covers the ice maker, then press and hold clear gel button for 8 seconds.

Press and hold clear gel button for 8 seconds.  

For RF*** models

Pull out ice bucket and press and hold clear gel button for 8 seconds. Once the reset button is pressed, it will take 5 minutes to complete the test cycle.

Pull out ice bucket and press and hold clear gel button for 8 seconds. 

Important: Do not separate ice makers. This removed ice maker is only to explain the button location.

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