M Series: Frequently Asked Questions

Last Update Date : May 29. 2019

Find your answers here for M-Series Smartphones:


Does M series support Dual Sim?Click to Expand

Yes, M- series (M10, M20, M30) phones have Dual Sim option.

What kind of material is used for back case of M10 & M20?Click to Expand

Material used for Back case in both the models is Polycarbonate (Plastic).

What kind of display is used in M series (AMOLED or LCD)? Click to Expand

LCD (TFT) display is used in (M10 & M20) and Super Amoled display is used in M30.

What kind of Charging is supported in M series?Click to Expand

M series have different charging type –


M10 (SM-M105F) – B Type


M20 (SM-M205F) – C Type


M30 (SM-M305F) – C Type

Does M series support Samsung Pass application?Click to Expand

M series (M10, M20 & M30) does not support Samsung Pass application.

Does Samsung provide any one time screen replacement offer for M series? Click to Expand

Currently there is no screen replacement offer available for M series, kindly visit M Series. 

How long does it take to fully charge Galaxy M20 Mobile?Click to Expand

It takes approximately 150 minutes to completely charge Galaxy M20 mobile.

Do M series phone have 3.5mm Jack?Click to Expand

Yes, M Series have 3.5mm jack.

Does M series have LED indicator? Click to Expand

M series mobiles do not have LED indicator.

When can I place the order for M series? Click to Expand

You can place your M series order either on Samsung M Series or Amazon.

Do M series support 5G network? Click to Expand

M Series do not support 5G networks.

Is IP rating available for M series devices?Click to Expand

IP rating for M series is not available.

Is there any cash back offer for M series?Click to Expand

For all offers related to M series, kindly visit Samsung M Series or Amazon.

Will there be any exchange offer on M series?Click to Expand

For all offers related to M series, kindly visit Samsung M Series or Amazon.

Are M series gorilla glass protected devices?Click to Expand

M series devices are not gorilla glass protected.

How can customers raise their M series issues with Amazon (Sales/Service/Product)?Click to Expand

M series mobiles are quality tested devices hence you would not face such issues however, If there are issues within 10 days of purchase, customers are required to contact Amazon Customer Service.


Post 10 days of purchase, customer can contact Samsung customer service.

Does M series support AFC (Adaptive fast charging)? Click to Expand

Adaptive fast charging is available in M20 & M30 device.

Is there Bixby on the devices?Click to Expand

Bixby feature is not available in M series (M10, M20 & M30).

What’s inside the box of M Series?Click to Expand

Inside your M series, you will find below items


● SIM Ejector Pin

● Travel adaptor

● Data cable

● User Manual

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