What if the device freezes or has fatal errors(SM-Z130H)?

Last Update date : Oct 13. 2020
 

Sometimes while using the phone, your device may get Freezed or Hang while using. There are several possible reasons that causes this problem.

 

. 

 

To overcome from this issue, you can refer the below mentioned resolutions :

 

● You may need to close apps which are running in the background. You can close the apps by pressing the home key for long.  

● Turn off the device and turn it on again. Press the power key for long and then tap on restart. 

● If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.  

● You can perform a factory data reset.  

 

NOTE : Before performing the factory data reset, take the backup of all important data stored in the device.   

 

Thank you for your feedback!