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Aspiradora y Trapeadora Robot Jet Bot Combo con mapeo y navegación dToF LiDAR, estación de carga y limpieza color Satin Greige

Satin Greige
VR7MD96514G/AX

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Aspiradora y Trapeadora Robot Jet Bot Combo con mapeo y navegación dToF LiDAR, estación de carga y limpieza color Satin Greige
Satin Greige

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Funciones

Limpieza inteligente todo en uno con sanitización por vapor

4 en 1 4 en 1

Estación de Limpieza Steam+ todo en uno con sanitización a vapor

Mantenimiento fácil e higiénico del trapeador

Estación de Limpieza Steam+ todo en uno con sanitización con vapor

Limpia con eficacia y a fondo ¡sin esfuerzo! La Estación de Limpieza Steam+ lava automáticamente el trapeador a alta temperatura* con vapor y agua, las esteriliza con vapor** y las seca con aire caliente a 55°C***. También vacía la bolsa de polvo****, rellena el depósito de agua y recarga la batería

*La temperatura medida de la mezcla de vapor y agua oscila entre 50 y 60°C.** La temperatura medida del vapor es de 100°C.*** La temperatura medida del aire caliente oscila entre 50 y 60℃.**** El intervalo real de vaciado dependerá del uso individual y de factores ambientales.

Lavado automático del trapeador sucio

Lavado a alta temperatura*

Consigue que siempre esté completamente limpio y listo para usar. La puedes programar para que vuelva a la Estación de Limpieza Steam+ a una hora específica o después de limpiar un espacio en particular. Se lavará a alta temperatura* con vapor y agua, lo que eliminará la suciedad más incrustada.

*La temperatura medida de la mezcla de vapor y agua oscila entre 50 y 60°C.

Reduce las bacterias para trapear higiénicamente

Vapor sanitizante

Reduce las bacterias para una limpieza profunda y mantiene el trapeador limpio y sin olores con la función de Vapor sanitizante. Al volver a la Estación de Limpieza Steam+ después de limpiar, se aplica vapor a alta temperatura* sobre el trapeador. Reduce el 99.99% de las bacterias nocivas**

*La temperatura medida del vapor es de 100°C.** Basado en pruebas realizadas por Intertek utilizando el curso Wash the Mop, elimina el 99.99% de Staphylococcus aureus, Escherichia coli y Pseudomonas aeruginosa. No admitido en EE.UU. Los resultados pueden variar en función de las condiciones reales de uso.

Seca el trapeador con facilidad y a fondo

Secado con aire caliente

Seca bien el trapeador con la función de Secado con aire caliente. Al termina de limpiar, utiliza aire caliente a 55°C* para secar el trapeador húmedo y la placa de limpieza. En 2 horas, reduce el nivel de humedad residual del trapeador hasta menos del 5%**, por lo que están listos para usar.

*La temperatura medida del aire caliente oscila entre 50 y 60°C.** Basado en pruebas internas. Calculado midiendo y comparando el peso del trapeador lavado antes y después de secarse durante 120 minutos. Los resultados pueden variar en función de las condiciones reales de uso.

Elimina el polvo de forma más higiénica

Vaciado automático de polvo

Puedes vaciar el contenedor de polvo cada 2-3 meses*. Después de limpiar o cuando el contenedor se llena, el robot vuelve a la Estación de Limpieza Steam+, que elimina el polvo** mediante la tecnología "Air Pulse". Además, un sistema de filtración multicapa atrapa el 99.999% del polvo fino***.

*Los resultados pueden variar en función del uso individual. Es posible que el polvo y los pelos pegados en el interior de la rejilla no se eliminen con un solo ciclo.*** Basado en pruebas internas, utilizando el modo Max, de acuerdo con la norma IEC62885-2 5.14. Los resultados pueden variar en función de las condiciones reales del hogar.

Trapea sin parar con suficiente agua

Autorelleno

Trapea sin quedarte sin agua gracias a la función de rellenado automático. Durante la limpieza, si el depósito de agua de la aspiradora robot se vacía, lo detecta y vuelve a la Estación de Limpieza Steam+ para rellenarlo automáticamente. Así siempre tendrá suficiente agua limpia.

Protege las alfombras de la humedad y la suciedad

Detector de Suelos AI*

Disfruta una limpieza mejorada sin mojar las alfombras. El Detector de Suelos AI identifica los diferentes tipos de suelo*. En alfombra, el robot levanta el trapeador o lo retira en la estación, para evitar la contaminación cruzada por el trapeador húmedo. También aumenta su potencia de succión para mejorar la eficacia de la limpieza.

Jet Bot Combo Steam identifica diferentes tipos de suelos. Para las alfombras cortas, que miden menos de 5 mm, retrae las almohadillas del trapeador antes de limpiarlas para evitar la contaminación cruzada. Para las alfombras largas de más de 5 mm, se traslada a la estación de limpieza Steam+ para separar las almohadillas del trapeador, las deja en la estación y vuelve a limpiar. También puede aumentar su poder de succión para una mayor eficiencia de limpieza. En el lado izquierdo, hay gráficos que representan el modo normal y el modo de refuerzo para la limpieza, que funcionan en modo de refuerzo al limpiar alfombras. Jet Bot Combo Steam identifica diferentes tipos de suelos. Para las alfombras cortas, que miden menos de 5 mm, retrae las almohadillas del trapeador antes de limpiarlas para evitar la contaminación cruzada. Para las alfombras largas de más de 5 mm, se traslada a la estación de limpieza Steam+ para separar las almohadillas del trapeador, las deja en la estación y vuelve a limpiar. También puede aumentar su poder de succión para una mayor eficiencia de limpieza. En el lado izquierdo, hay gráficos que representan el modo normal y el modo de refuerzo para la limpieza, que funcionan en modo de refuerzo al limpiar alfombras.
Jet Bot Combo Steam identifica diferentes tipos de suelos. Para las alfombras cortas, que miden menos de 5 mm, retrae las almohadillas del trapeador antes de limpiarlas para evitar la contaminación cruzada. Para las alfombras largas de más de 5 mm, se traslada a la estación de limpieza Steam+ para separar las almohadillas del trapeador, las deja en la estación y vuelve a limpiar. También puede aumentar su poder de succión para una mayor eficiencia de limpieza. En el lado izquierdo, hay gráficos que representan el modo normal y el modo de refuerzo para la limpieza, que funcionan en modo de refuerzo al limpiar alfombras. Jet Bot Combo Steam identifica diferentes tipos de suelos. Para las alfombras cortas, que miden menos de 5 mm, retrae las almohadillas del trapeador antes de limpiarlas para evitar la contaminación cruzada. Para las alfombras largas de más de 5 mm, se traslada a la estación de limpieza Steam+ para separar las almohadillas del trapeador, las deja en la estación y vuelve a limpiar. También puede aumentar su poder de succión para una mayor eficiencia de limpieza. En el lado izquierdo, hay gráficos que representan el modo normal y el modo de refuerzo para la limpieza, que funcionan en modo de refuerzo al limpiar alfombras.

* Basado en nuestro modelo de aprendizaje profundo entrenado utilizando un conjunto de datos predefinido y puede generar información incompleta o incorrecta. Es posible que se introduzcan nuevos conjuntos de datos en nuestro modelo de aprendizaje de vez en cuando para mejorar su precisión.

Excelente rendimiento de limpieza

Limpieza potente de la suciedad y las manchas con el trapeador

Potente Trapeador giratorio

Limpieza a fondo con el trapeador mejorado. Los potentes trapeadores giratorios dobles de la aspiradora Jet Bot Combo giran rápidamente a 170 rpm para limpiar las manchas a mayor profundidad. Elimina la suciedad general de la vida diaria y limpia activamente las manchas más difíciles.

Limpieza potente e intensiva

Limpieza potente

Limpia tu hogar eficazmente con la potente succión del motor Digital Inverter. Al generar una potente succión, aspira fácilmente el pelo, la suciedad y el polvo fino del suelo. Su mejorado torque permite una limpieza intensiva y también funciona silenciosamente, con bajo consumo de energía.

Elimina fácilmente pelo humano y de mascotas

Nuevo cepillo de alta eficiencia con triturador de pelo

Elimine eficazmente el pelo, incluido el de mascotas, de alfombras y suelos*. El cepillo de alta eficiencia incluye el triturador de pelo patentado por Samsung. Recoge el pelo en el centro y lo corta finamente para que pueda aspirarse con facilidad, lo que evita enredos y facilita el mantenimiento.

*Basado en pruebas internas. Comparando la eliminación del pelo, el enredo del pelo de mascotas y el rendimiento de succión, ofrece una mejora del 880% en comparación con un cepillo sin triturador de pelo: después de usarlo durante 30 minutos, hay 0.44 g menos de pelo en el cepillo con triturador de pelo en comparación con 0.05 g menos de pelo en el cepillo sin triturador de pelo. Los resultados pueden variar en función de las condiciones reales de uso.

Detección anticipada de obstáculos con sensor dToF

Detección de obstáculos dToF*

La limpieza de toda la casa es más efectiva gracias a la detección de obstáculos en su camino. Un sensor dToF frontal reconoce rápidamente los objetos en su ruta para que la aspiradora Jet Bot Combo no choque contra los obstáculos. Puede moverse y limpiar eficazmente en entornos complejos, por lo que puede limpiar más zonas sin atascarse.

Detección mejorada para una navegación precisa

Sensor LiDAR dToF

El sensor LiDAR dToF mejorado aumenta 36%** la distancia de detección y, como resultado, amplía 79%** el tamaño del área de detección. Así, mejora la trayectoria de Jet Bot Combo al escanear repetidamente la habitación para recopilar información sobre la distancia y rastrear su ubicación, incluso en zonas oscuras.

  • * Esta función puede verse afectada por el tamaño y la forma de un objeto, o por las condiciones ambientales. ** Basado en pruebas internas comparadas con el modelo Jet Bot VR8000 con un sensor LiDAR convencional. Escanea 360° a una distancia que va desde 5 cm hasta 8 m.

4 modos diferentes de limpieza

Métodos de limpieza flexibles

Aspiradora y trapeador juntos

Solo tienes que elegir entre 4 modos en la aplicación SmartThings*. Para una limpieza rápida, utiliza el modo Aspiradora y trapeador juntos. Si quieres una limpieza higiénica y profunda, selecciona el modo Trapear después de Aspirar. O simplemente utiliza los modos Solo aspiradora o Solo trapear.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Métodos de limpieza flexibles

Trapear después de aspirar

Solo tienes que elegir entre 4 modos en la aplicación SmartThings*. Para una limpieza rápida, utiliza el modo Aspiradora y trapeador juntos. Si quieres una limpieza higiénica y profunda, selecciona el modo Trapear después de Aspirar. O simplemente utiliza los modos Solo aspiradora o Solo trapear.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Métodos de limpieza flexibles

Aspiradora solo limpieza

Solo tienes que elegir entre 4 modos en la aplicación SmartThings*. Para una limpieza rápida, utiliza el modo Aspiradora y trapeador juntos. Si quieres una limpieza higiénica y profunda, selecciona el modo Trapear después de Aspirar. O simplemente utiliza los modos Solo aspiradora o Solo trapear.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Métodos de limpieza flexibles

Trapeadora solo limpieza

Solo tienes que elegir entre 4 modos en la aplicación SmartThings*. Para una limpieza rápida, utiliza el modo Aspiradora y trapeador juntos. Si quieres una limpieza higiénica y profunda, selecciona el modo Trapear después de Aspirar. O simplemente utiliza los modos Solo aspiradora o Solo trapear.

*Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Seguimiento en tiempo real del progreso de la limpieza

Informe de limpieza en directo

Comprueba el progreso y el estado de la aspiradora Jet Bot Combo en tiempo real usando una SmartThings App*. Puedes revisar su movimiento y funcionamiento en tiempo real en un mapa virtual de tu casa, pausarlo o indicarle que se detenga. También puedes ver el historial de limpieza.

*Disponible en dispositivos Android e iOS. Se requiere una conexión Wi-Fi y una cuenta Samsung.

*Disponible en dispositivos Android e iOS. Se requiere una conexión Wi-Fi y una cuenta Samsung.

Protección efectiva contra las amenazas

Seguridad avanzada del IoT

Limpia sin preocuparte por las amenazas de seguridad. El software y los datos del usuario de tu Jet Bot Combo están protegidos de modificaciones y accesos maliciosos por la tecnología Knox. Previene su operación no permitida y tus datos, como imágenes y videos capturados, no pueden ser vistos o filtrados por usuarios no autorizados.

Contenido de la caja

Especificaciones

  • Consumo de energía máximo

    70 W

  • Capacidad de polvo

    0.25 L

  • Dimensiones del equipo (A x Al x P)

    359x100x364 mm

  • Dimensiones netas (A x Al x P)

    444x547x510 mm

  • Peso del equipo

    4.8 kg

  • Peso neto

    18.8 kg

  • Main Color

    Gris satinado

  • Color superior

    Gris satinado

  • Motor Digital Inverter

    Sí

  • Tipo de botón

    Touch

  • LiDAR Sensor

    Sensor LiDAR dToF

  • Anti-Cliff

    Sí

  • Consumo de energía máximo

    70 W

  • Max Suction Power (Pascal)

    6000 Pa

  • Max Running Time

    180 min

  • Poder de succión

    5 W

  • Nivel de ruido

    74 dBA

  • Display Type

    LED

  • Tipo de batería

    Li-ion

  • Voltaje

    14.4 V

  • Tiempo de carga

    300 min

  • Charging Station

    Estación de limpieza Steam+

  • Escape

    Filtro de polvo fino

  • Pre-Motor

    Sí

  • Main Brush 1

    Cepillo de alta eficiencia

  • Side

    1 EA

  • Microfiber Mop

    2 EA

  • Number of Cleaning Modes

    4

  • Tipo

    Sin bolsa

  • Capacidad de polvo

    0.25 L

  • Water Tank Capacity

    0.1 L

  • Consumption Power

    1200 W

  • Dust Bag

    1 EA

  • Voltage, Hz

    120V, 60Hz

  • Dust Bag Capacity

    2.5 L

  • Auto-Wash

    Sí

  • Dimensiones (A x Al x P)

    444x547x510 mm

  • Steam Sanitization

    Sí

  • Auto-Dry

    Sí

  • Filtration Rate

    99.999 %

  • Peso (g)

    14 kg

  • Auto Water Refill

    Sí

  • Clean Water Tank Capacity

    4 L

  • Dirty Water Tank Capacity

    3.6 L

  • SmartThings App Support

    Sí

  • Bixby, Alexa, Google Assistant Support

    Sí

  • Live Cleaning Report

    Sí

  • Select & Go

    Sí

  • Mapping

    Sí

  • No go Zone

    Sí

  • Voice Guide

    Sí

  • Programado

    Sí

  • Voice Control

    Sí

  • Water Flow Speed Control

    Sí

  • Control Wi-Fi

    Sí

  • Control de potencia inteligente

    Sí

  • Mop Lifting

    10 mm

  • Washable Dust Bin

    Sí

  • Auto-Docking

    Sí

  • Dimensiones del equipo (A x Al x P)

    359x100x364 mm

  • Dimensiones netas (A x Al x P)

    444x547x510 mm

  • Dimensiones brutas (A x Al x P)

    518x480x627 mm

  • Peso del equipo

    4.8 kg

  • Peso neto

    18.8 kg

  • Peso bruto

    23.0 kg

  • Security Update Period (At least 5 years from launch of product) 

    31 de diciembre de 2029

Reseñas

Aspiradora y Trapeadora Robot Jet Bot Combo con mapeo y navegación dToF LiDAR, estación de carga y limpieza color Satin Greige

3.5

Recomendado por el 67% de los clientes.

Escribir una reseña
5 estrellas 49%
4 estrellas 13%
3 estrellas 8%
2 estrellas 5%
1 estrellas 27%
Características 3.0
Rendimiento 3.0
Diseño 5.0
Valor 2.3

Reseñas con imágenes y videos

Filtros

El orden por relevancia coloca las mejores reseñas en la parte superior. Consideramos los votos importantes, la reseña más reciente, imágenes y otras características que los lectores buscan en sus reseñas.

Ordenar

Filtros

128 Reseñas

Hikik0m0ry
3 (9,999)

2025-01-18

México

3 (9,999)
NOTA IMPORTANTE: NO ES COMOATIBLE CON MASCOTAS, NI DETECCION DE CABLES. Antes de comprarlo, pregunte a los expertos y me dijeron que si era compatible y conntecnologia IA. Pero lamentablemente nones así. En funcionalidad es muy bueno, aspira y trapea muy bien, la vdd es una muy buena opción si no tienes mascotas o cables a nivel de suelo. Lamentablemente para mi el robot es funcional siempre y cuando este el piso libre de obstaculos pequeños.
[D] Alternative Text [D] Alternative Text
Recomiendo este producto.
Útil?

Calidad del producto

5 (9,999)

Valor

3 (9,999)
Respuesta de Samsung:
2025-01-20

Samsung

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]

Anonymous
3 (9,999)

2024-12-02

CDMX

3 (9,999)
Es buen producto, solo que cuando lo compre me dijeron que era compatible con la función de detección de mascotas, pero resulto que esa versión solo esta en estados unidos, básicamente la versión de México no tiene cámara (cabe mencionar que los supuestos expertos fueron los que me dijeron que si tenia estas funciones). Del funcionamiento supuestamente tiene triturador de pelo, pero cuando abrí el recipiente de basura, había casi casi una peluca, en general es buen producto, no tengo como comprarlo puesto que no había tenido otro robot aspiradora, pero hace bien su trabajo.
[D] Alternative Text [D] Alternative Text
Recomiendo este producto.
Útil?

Calidad del producto

4 (9,999)

Valor

4 (9,999)
Respuesta de Samsung:
2024-12-09

Samsung

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]

grkblondie
4 (9,999)

2024-08-14

Rego Park

4 (9,999)
[This review was collected as part of a promotion.] The Samsung Bespoke Jet Bot Combo Robot Vacuum is a mighty robot with multi functions. There are detachable mopper pads that do an excellent job of mopping up spills. The vacuum is very intelligent and does not bump into furniture. You can use an app to control its path as well. The charging port is fairly large compared to other robots but is able to clean the vacuum so it saves me the hassle. The charge is also very good and lasts for a few hours making sure that the vacuum cleans almost every inch of a room.
[D] Alternative Text [D] Alternative Text
Recomiendo este producto.
Útil?
Samsungdad1
5 (9,999)

2024-08-14

Redlands

5 (9,999)
[This review was collected as part of a promotion.] Let me start off by saying this is hands down my favorite robot vacuum. I have had several in the past and this unit blows them away . The Lider mapping works perfectly mapping my home and it even converts the image into a 3d layout. You are able to section off each room and have no go zones. The mopping feature is my favorite part . The vacuum will mop my entire first floor and actually lift the mop pads when is senses carpet or rugs. It also drains the dirty water and refill with clean and streams the mop pads to kill all the germs. My only regret is not getting the unit with the camera. Go get one for your self ASAP
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Recomiendo este producto.
Útil?
Ateho110579
1 (9,999)

2025-11-29

Winter Haven Fl

1 (9,999)
I really don't recommend this product. I've always trusted Samsung's quality, but it's unacceptable that after only a year and minimal use, it's already broken. The battery is faulty, and the charging port isn't working properly. The worst part is the support I've received from Samsung. I've tried several times to get a warranty for this product, but unfortunately, since it was an online purchase and I don't have the original receipt, they can't provide it. They know that with the serial number, it would be much easier to track it since I bought it through their website. In short, I think this will be the last time I buy Samsung, and I certainly won't recommend them.
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Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-12-01

SEA Care

Hi there, Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information. Thank you. -Kimberly

Deni
2 (9,999)

2026-06-07

Mexico

2 (9,999)
No tiene detección de objetos, fui al súper y se quedó mi perrita en casa, la aspiradora programada, por la hora inició limpieza y pasó por lugar restringido en el mapa, embarró horriblemente los deshechos del perrito por toda la casa fue una ABSOLUTA tragedia limpiar la casa y limpiar el robot. Tengo bancos de barra y siempre se queda ahi atorado, si es una gran ayuda para mi ya que tengo hijos pequeños y una mascota pequeña, sin embargo siempre debes estar al pendiente en su ciclo de limpieza y mi idea era dejarla trabajando mientras no estoy en casa y pues no fue opción. Si no tienes mascotas y dejas libre el piso es excelente.
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Útil?

Características

3 (9,999)

Rendimiento

3 (9,999)

Diseño

5 (9,999)

Valor

4 (9,999)
Respuesta de Samsung:
2026-06-09

Samsung

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

KRambo32
5 (9,999)

2024-08-14

5 (9,999)
[This review was collected as part of a promotion.] I'm going to start off by saying my husband was finally right. I was against buying this vacuum because of the price but my husband was persistent so we pulled the trigger. I am so glad we bought this unit it is worth ever penny. The navigation works so well it shocked me. The mopping feature allows us to mop twice a week with out lifting a finger. The pads on the mop get steam cleaned eliminating any bad smells. The smart things app is super Intuitive I'm not a tec women and even I understand how to program daily cleanings. Trust me if you are in the market for a robot vacuum this one is a winner
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Recomiendo este producto.
Útil?
Tassu
5 (9,999)

2024-08-14

Eastvale

5 (9,999)
[This review was collected as part of a promotion.] This is one heck of a vacuum with A.I intelligence. I have different textures and it was able to get to all the corners and clean. The living room looked vacuumed, the carpet had the visual effects that tells you someone had recently vacuumed. I am in love with this product. Can't wait to set up a cleaning time and come to a clean house everyday!!!!!!!. Highly recommend it to family and friends .
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Recomiendo este producto.
Útil?
Pravali
5 (9,999)

2024-08-14

Georgetown

5 (9,999)
[This review was collected as part of a promotion.] My first thought after opening it , this one is so huge and I’m happy so it can get more storage of water and dust . First it takes 3d mapping of each room and give a time estimate to clean and mop . What’s the best thing I like about this is ,it’s doing both vacuum and mop at the same time and lots of saving .time and energy here . It can detect the carpet and floor perfectly and working accurately on the corners and if there is any obstacles . Have awesome features I really like about is auto wash ,dry , refill the water and empty the dust . It’s a life saver for me .i can manage everything now with just my fingers using smart things app .
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Recomiendo este producto.
Útil?
Ilangoinside
4 (9,999)

2024-11-23

Melbourne

4 (9,999)
[This review was collected as part of a promotion.] Bought this last week. Very much impressed with steam mob and level of quality vacuum. Its a major break through to save massive time in my house cleaning. It's very quite and intelligent to do its best job.
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Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
vixenkp1488
1 (9,999)

2024-12-27

Coarsegold

1 (9,999)
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
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Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-01-28

SEA Care

Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148271092) to help our team pull up your information. Have a great day. ^Camille

Anonymous
1 (9,999)

2025-10-12

Guadalajara, Jalisco. Méx

1 (9,999)
MALA, PÉSIMA! La primer semana funciona bien, después ya solo trapea una parte y después no se vuelve a llenar, el tema de garantía es un desastre, ya la limpié, descalcifique y nada! Es una lástima que por su valor deje de funcionar así de rápido, UNA SEMANA DURO FUNCIONANDO A LA PERFECCIÓN, DESPUÉS NO HACE BIEN SUS FUNCIONES, LÁSTIMA DE EQUIPO Ja
Útil?

Calidad del producto

1 (9,999)

Valor

1 (9,999)
Respuesta de Samsung:
2025-10-17

Performance Team

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Yeoh
3 (9,999)

2024-12-12

3 (9,999)
I bought this product 2 months ago. Overall the product is not too bad. But I have not have good experience with this product as compare to other brand robot vacuum cleaner. This product can stuck easily at the brush area which I have cleared it for 3 times at least since my usage. It has also bumped into my full length mirror that was placed on floor and the which was then broken into pieces and scratched my floor badly. The cleaning will always stuck at my carpet or floor mat. Anything that is not at then level of the liDAR level will not be detected eg, my slippers or shoes which is not at this liDAR level, will be ran over by the robot.
Útil?
Publicado originalmente en Samsung SG
Chrischen1
5 (9,999)

2024-08-14

SAN FRANCISCO

5 (9,999)
[This review was collected as part of a promotion.] I've been using the Samsung Bespoke Jet Bot with vacuum and mop for about a week and I'm very happy with the product: Setup Super quick. Take all the plastic wrap off. Plug the base into the wall, and then slide the robot into the base. It takes about an hour to fully charge the first time. I then downloaded the SmarThings app and finished set up there. App Very easy to use. You'll need to map out the house the first time, which takes 5 minutes where the robot roams around and scans the rooms. Vacuum Vacuum is very easy. There are a few types of routes you can select from the app, but the robot does a good job cleaning up dust and pet dander. Mop The mopping option was amazing. I set the robot to mop slowly and it did a good job cleaning my hardwood floors. The robot is smart enough to not go on area rugs. Overall I'm very happy with the robot. It's smart and knows to go around stairs and obstacles, and charges and cleans the pads on its own. I really like the steam option to sanitize the mop brushes after it's done cleaning. I highly recommend this product!
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Recomiendo este producto.
Útil?
Nach0
1 (9,999)

2025-06-13

Zapopan

1 (9,999)
Compré este producto esperando facilitar la limpieza de mis pisos, pero la experiencia ha sido muy decepcionante. El aparato no limpia bien: después de algunos días, los pisos quedan pegajosos o grasosos y pierden su color original, pasando de blanco a gris. Además, no es posible agregar ningún tipo de jabón, así que, en lugar de limpiar, solo parece repartir la suciedad por toda la casa. Para empeorar las cosas, el producto se descompuso al mes de uso. Pasó medio año en reparación y, cuando por fin lo devolvieron, seguía presentando fallas. Tal vez tuve mala suerte con mi unidad, pero si te ocurre lo mismo, prepárate para llamar a soporte técnico una y otra vez y cargar este aparato pesadísimo por toda la ciudad, ya que ha pasado más tiempo en servicio técnico que en mi casa.
Útil?

Calidad del producto

1 (9,999)

Valor

1 (9,999)
Respuesta de Samsung:
2025-06-26

Samsung

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Abj624
4 (9,999)

2025-10-28

Pennsylvania

4 (9,999)
[This review was collected as part of a promotion.] Good vacuum and mop. Robot is loud. Wish the robot could vacuum and mop at same time. First it has to sweep...goes to recharge then gets the mops to mop floor. Very user friendly. Works work in samsung app.
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Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
Brady122
5 (9,999)

2024-08-14

Belle Mead

5 (9,999)
[This review was collected as part of a promotion.] I must say, this is an impressive Jet Bot Combo Robot Vacuum. The set up was straightforward. Download the Smart things app. First out of her base Alice maps the house, which impressed me how smart she is and how well the App works. She vacuums and mops. She knows the difference between rugs, wood floors and ceramic floors. She does not mop the rugs. She has a set emptying bin. When Alice is finished with her cleaning or needs aa charge she heads back to her base for a much-needed rest. Alice has no problem going around furniture. She is a smart girl; she does not bang into furniture or walls. She does a fantastic job cleaning the rugs or floors. No streaks left when she mops. I like that the mopping pads wash and sanitize themselves. The smart thing app lets view where Alice is cleaning, set up a cleaning routine and more. Alice is top notch! Her cleaning power and intelligent features are impressive. The 3D mapping is the best. The All-In-One Clean Station is a win/win, it automatically empties the dustbin and washes the mop pads. Alice is a joy to have in the house, she is a great big help. Her suction power is fantastic.
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Recomiendo este producto.
Útil?
bradybunch51
5 (9,999)

2024-08-14

Bradenton

5 (9,999)
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo Robot vacuum is amazing. First off, let us welcome the Jet Bot to the family, and we named her Alice. Alice is one smart cookie; she can automatically adjust to the different types of flooring in the house. Alice can manage the pet hair, crumbs and all the other messes the Bradybunch leaves behind on the floor. With the app I can easily manage her, check her status and more. I can set specific cleaning times. The suction power is incredible. Not only does Alice vacuum the floors, but she also mops the floors, she is amazing. I am expressed with how well Alice covers the floors wall to wall, with no spot left behind. Super easy to set up, it takes about an hour to fully charge the vacuum after set -up, please be sure to download the Smart Things APP. The first time you map out the house, Alice will scan and get to know the layout. I love using the App. It shows me exactly where Alice is! With the App I can set zones, set up and set up cleaning times. She is smart and knows enough not to mop the area rugs, she does an amazing job on my tile and hard wood flooring. The steam option, I like, sanitizes, and cleans the mop brushes. The extra-large clean water and dirty water reservoir is outstanding. I like that I only need to add fresh water once a week and empty the dirty water once a week. It also drains the dirty water and refills with clean water. Alice is smart and will not bump into your furniture or walls while vacuuming or mopping. Her LIDAR Navigation with 3D mapping, she detects all the rooms and furniture creating an accurate 2D/3D layout of the house. After Alice is finished with her cleaning tasks, she returns to her home base to rest and charge up. This vacuum/ mop combo is a game changer.
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Recomiendo este producto.
Útil?
CW39
5 (9,999)

2024-09-24

Mexico

5 (9,999)
Aspira bastante bien, gran potencia y no es muy ruidosa, aunque como la mayoría de las aspiradoras las esquinas y los bordes no son perfectos por la forma redonda que tiene, pero aun así hace un muy buen trabajo. Lo que mas me impresiono es el trapeado (fregado), es lo suficiente fuerte para realmente quitar manchas del piso, mucho mejor de lo que esperaba, además el hecho de que se limpie sola y los cabellos no se enreden en el rodillo es fantástico.
Recomiendo este producto.
Útil?

Calidad del producto

5 (9,999)

Valor

4 (9,999)
Respuesta de Samsung:
2024-09-25

Samsung

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]

Anonymous
1 (9,999)

2026-07-09

1 (9,999)
PÉSIMO producto, no le pongo cero estrellas solo porque no se puede. Es muy cara y no funciona, la compré en el 2024 y se descompuso a los 6 meses, me dieron un reemplazo y el cual se descompuso al año y 1 semana, ahí está también el truco de Samsung, después de ese año comentan ya no tiene garantía ( aunque menciona 2 años de garantía en batería y 10 en motor ) Pidieron llevarla con un “técnico autorizado” el cual es un técnico pésimo y que quería cobrar 6mil pesos por revisión !!!! En verdad el mejor consejo es NO LA COMPREN! Por menos dinero acabo de comprar de la marca DREAME, en verdad una chulada de aspiradora, más funciones, más compacta y mejor servicio
Útil?
Respuesta de Samsung:
2026-07-09

Costumer Service

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Respuesta de Samsung:
2026-07-09

Samsung

¡Hola! Gracias por compartir tu opinión. Queremos asegurarnos de que recibas la asistencia que necesitas. Por favor, ingresa al siguiente enlace: [https://www.samsung.com/mx/support/#contact](https://www.samsung.com/mx/support/#contact) y selecciona el canal de tu preferencia. De esta manera, podremos entender mejor tu situación y ofrecerte la mejor solución posible. Estamos aquí para apoyarte y resolver todas tus dudas. ¡Esperamos tu contacto!

Jliserio
5 (9,999)

2024-08-14

San Antonio

5 (9,999)
[This review was collected as part of a promotion.] I recently picked up the Samsung Bespoke Jet Bot Combo, and it's been a game-changer. The design is sleek, and it fits our space nicely. The vacuum power is incredible; it handles dirt, pet hair, and crumbs on both carpets and hard floors without a hitch. The mop feature is a real bonus, leaving my floors pretty dang clean. The smart navigation is super efficient, covering every corner without missing a spot or getting stuck. Controlling it through my phone is a huge plus—I can schedule cleanings and check its status whenever I want. Honestly, I have no complaints. It tackles everything I throw at it, and the convenience it offers is unbeatable. The Samsung Bespoke Jet Bot Combo is a perfect addition to my home, combining powerful vacuuming and effective mopping in one cool device. Highly recommend it!
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Recomiendo este producto.
Útil?
SN0NWY1998
5 (9,999)

2024-11-30

Australia

5 (9,999)
[This review was collected as part of a promotion.] Superb little vacuum and mop. I have been using this for around 2 months now and its so simple to use and a big help keeping the house clean. I use this as an everyday vacuum and then run a proper vacuum around the edges once a week. Sometimes the software does have some hiccups. However, this is only a rare occurrence. The obstacle avoidance is also excellent. We rarely see any furniture hit. The mop is also super helpful in keeping spills or stubborn marks at bay.
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Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Ddliserio
4 (9,999)

2024-08-14

San Antonio

4 (9,999)
[This review was collected as part of a promotion.] I recently got the Samsung Bespoke Jet Bot Combo, and I’m really impressed! It looks super sleek and modern. It’s great at vacuuming up dirt, pet hair, and crumbs from both carpets and hard floors. The mop feature is a nice touch too, leaving my floors looking shiny. What I love the most is how smart it is with its navigation. It covers every corner without missing spots or getting stuck. Plus, I can control it with my phone, which makes scheduling cleanings and checking on it really convenient. The only reason I’m giving it four stars instead of five is that the mop isn’t the best for tough stains, and long hair gets wrapped around everything. Overall, the Samsung Bespoke Jet Bot Combo is a fantastic addition to my home, combining powerful vacuuming and convenient mopping in one cool device. Who doesn't love waking up to a freshly mopped and vacuumed home every morning?! Definitely recommend it!
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Recomiendo este producto.
Útil?
Anonymous
5 (9,999)

2025-04-27

México

5 (9,999)
Mi esposo me ha regalado esta aspiradora y es maravillosa, mi piso es de esos que se ensucian con facilidad y aparte tengo mascotas en casa y ha sido de mucha ayuda con el pelo , solo veo que ya está por llenarse la bolsa de polvo pero no se como vaciarla o si se debe de cambiar, espero puedan ayudarme
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Recomiendo este producto.
Útil?

Calidad del producto

5 (9,999)

Valor

5 (9,999)
Respuesta de Samsung:
2025-04-28

Samsung

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Aprovecha al máximo tu nuevo equipo Samsung! Consulta tips de uso para tus productos o contáctanos para conocer más sobre tus nuevos productos en [https://www.samsung.com/mx/support/]

Robot vacuum
3 (9,999)

2026-03-26

Tx

3 (9,999)
[This review was collected as part of a promotion.] I’ve been using this robot vacuum for a while now, and overall it does a solid job. It cleans effectively, picks up dust and debris well, and is especially convenient for keeping floors tidy with minimal effort. The navigation is generally reliable, and it handles everyday messes without much trouble. The main downside is the maintenance. It requires more frequent cleaning than expected—emptying the bin, untangling hair from the brush, and keeping the sensors clean can add up. It’s definitely something to be aware of if you’re looking for a more “set it and forget it” experience. Overall, it’s a good robot vacuum that delivers on cleaning performance, but just be prepared for regular upkeep.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2026-03-27

Samsung

Hi, we value the details you shared about your Samsung vacuum and appreciate your positive comments on its cleaning performance, navigation, and everyday convenience. Regular cleaning helps your vacuum continue to perform at its best by allowing brushes, sensors, and airflow paths to work as designed, supporting consistent pickup and reliable movement during daily cleaning cycles. If you ever need to reach out to Samsung, please include this reference number (1152297899). We appreciate the opportunity to review your feedback. Geraldine Samsung Care

PHIL
2 (9,999)

2024-07-24

2 (9,999)
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2024-08-01

Samsung Care

Hi Phil, We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you. I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum. Jet Bot Mop is not cleaning properly. https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Docking station positioning for Samsung Jet Bot. https://www.samsung.com/us/support/answer/ANS10002351/ It would also be great if we could talk to you directly and get more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information. ^Rainly

Khuzaima3092
5 (9,999)

2024-08-14

Eastvale

5 (9,999)
[This review was collected as part of a promotion.] This vacuum exceeded all of my expectations when I used it for the first time. I was impressed especially by how the vacuum is able to clean itself and switch out the mop pads. My living room hasn't looked this clean in a long time. I love this vacuum, and I am very glad I purchased it.
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Recomiendo este producto.
Útil?
Reeree2023
5 (9,999)

2024-08-14

Hutto

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Bespoke Jet Bot Combo AI has really reduced my cleaning time! This Jet Bot is a powerhouse vacuuming and moping my hardwood and tile floor seamlessly and reducing the strain on my back. With a full house and 3 fur babies, the AI object recognition is a must have. It navigates around dog toys and my furniture like a boss. The extra large clean water and dirty water capacity is astounding. The fact that I only have to add fresh water or empty the dirty water once a week makes this a must have. Using the SmartThings app to name rooms, setup routines and check cleaning progress all at my fingertips is refreshing. I absolutely love how the Jet Bot combo can detect the various floor types in my home and adjusts based on the type. I was concerned about the mop on my carpet but to my surprise the mop pads lift when it encounters carpet. The vacuums powerful suction literally picks up the tiniest crumbs, mud and pet hair from my fur babies. This Samsung Jet Bot combo is a must have, you will not be disappointed!
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Recomiendo este producto.
Útil?
dtou812
5 (9,999)

2024-08-14

CLAREMONT

5 (9,999)
[This review was collected as part of a promotion.] This Samsung Bespoke JetBot redefines home cleaning with its ease of setup, advanced mapping, and user-friendly app. Straight out of the box, setup is simple: just charge the vacuum, connect it to Wi-Fi via the intuitive app, and it's ready for its first run. Using LIDAR technology, the vacuum maps my home in about 60 minutes, allowing me to watch real-time mapping on the app. I can customize cleaning zones to focus on specific areas or avoid others. The app is a highlight, offering remote control, scheduling, real-time notifications, and maintenance reminders. I can start, pause, and stop cleaning sessions remotely, ensuring your floors are always clean. Performance-wise, the vacuum excels with powerful suction, multi-surface brushes, and a high-capacity dustbin, efficiently tackling dirt, debris, and pet hair. Overall, this vacuum combines effortless setup, intelligent mapping, and a feature-rich app to make home cleaning a breeze, making it a valuable addition to any household. Lastly, it looks GREAT in our living room
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Recomiendo este producto.
Útil?
Aga22
5 (9,999)

2024-07-14

5 (9,999)
Easy to use, works perfectly fine. Robot itself isn’t loud at all, it’s only noisy for a few seconds when emptying storage after hoovering. I can set it off on the app from any place as long as I have access to the internet. Saves me so much time and hassle!
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Recomiendo este producto.
Útil?
Publicado originalmente en Samsung UK
Respuesta de Samsung:
2024-07-17

Samsung UK Reviews Team

Thanks for the awesome review, Aga! We're thrilled to see how much you are loving your new Jet Bot, especially thanks to how easy it is to use with the app, and of course it's quiet operation. This wonderful vacuum will keep your house tidy without you having to lift a finger or be disturbed during your day! ^CR at Samsung Support

jlynlui
4 (9,999)

2024-08-14

Claremont

4 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam. Compared to my old robot vac, this new one is lightyears ahead. The Jet Bot is able to vacuum and mop, and with the AI technology it can detect walls, furniture, items and people too. Through its AI detection system it will not bump into items but rather get very close, which is nice since it won't leave scratches or marks. It can also detect all the rooms, walls, and furniture, creating a very accurate 2D/3D layout of the home. This is nice because it allows you to create custom setting per room and at the end of its cleaning it will show you exactly where it cleaned, and how long it took. Best of all is that it self returns to its housing unit, self cleans, wash, dries, and empties itself. Only minor improvement we see is if it could lock in the mop pads as occasionally we do find that it falls off in the middle of cleaning and then we need to go relocate it and put it back on. Other than that it is a wonderful piece to have at home.
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Recomiendo este producto.
Útil?
Upset
1 (9,999)

2024-12-29

1 (9,999)
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2024-12-30

Samsung Care

Greetings! I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you. I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take. https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148035298 to help our team pull up your information. Leo

DASS
5 (9,999)

2025-09-15

Fairfax, VA

5 (9,999)
[This review was collected as part of a promotion.] Highly recommend Samsung robot vacuum. It does it's job, reliable, warranties, and security makes it no brainer vs all other brands. Easy to use app is also a plus and even better if you use Samsung phones.
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Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
M247
1 (9,999)

2025-07-24

Scotland

1 (9,999)
Lasted 6 weeks then the roller brush snapped in two during normal use. Samsung will not repair or replace this under warranty. This expensive device is not fit for normal domestic use. Don’t buy.
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Útil?
Publicado originalmente en Samsung UK
Respuesta de Samsung:
2026-04-29

Samsung

We are disheartened to see that you have faced damage to your Jet Bot. This is not how we expect our products to perform like as we use high standard materials to make our products. If you have endured physical damage, then your warranty will be void as this is not covered by the warranty which is in the Terms and Conditions. Your feedback is greatly appreciated, and we'll take this on board to help improve our products and services in the future! ^LB at Samsung Support

Pvizoso
1 (9,999)

2026-01-20

Santiago chile

1 (9,999)
Pésima. La peor de todos los robot aspiradores. A los 2 meses se quebró una pieza. A los 3 el rodillo, a los 5 se descalibro y ahora el sensor fallo a los 7meses. Una perdida de plata y tiempo
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Útil?
Publicado originalmente en Samsung Chile
Respuesta de Samsung:
2026-02-24

Performance Team

Estimada/o. Lamentamos que nuestro producto no haya cumplido completamente tus expectativas. En Samsung trabajamos continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Puedes ingresar a https://www.samsung.com/cl/support/contact/ y selecciona alguno de nuestros canales digitales si necesitas ayuda.

Gill55
1 (9,999)

2025-02-07

Liverpool

1 (9,999)
Disappointing Performance and Poor Edge Cleaning I recently purchased the Samsung Bespoke Jet Bot Combo 3-in-1 Cleaning Robot, and I have to say, I am extremely disappointed with its performance, particularly when it comes to cleaning edges. The cleaner simply does not reach the edges of my rooms effectively. After sending it for repair, I was informed that this limitation is a part of its design. I find it hard to believe that a product marketed as a high-tech cleaning solution would overlook such a fundamental aspect of cleaning. The fact that it cannot clean corners or along baseboards means that I still have to manually clean those areas, negating the convenience I was hoping for. I expected better from a product at this price point. The features like automatic mop washing and sanitizing with steam sound great on paper, but if the device can't perform the basic task of edge cleaning, then it's just not worth the investment. Overall, I feel like I've wasted my money on this product. If you're looking for a robot vacuum that can handle all aspects of cleaning, I would suggest looking elsewhere. Save your money and invest in a cleaner that actually delivers on its promises.
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Útil?
Publicado originalmente en Samsung UK
DSSS
5 (9,999)

2024-10-30

SYDNEY NSW

5 (9,999)
[This review was collected as part of a promotion.] I got this recently and it's very simple to use and quite efficient. works well
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Útil?
Publicado originalmente en Samsung Australia
Shak M
3 (9,999)

2025-09-15

California

3 (9,999)
[This review was collected as part of a promotion.] This is a great robotic vacuum when it works - hence the three stars. It is packed with amazing technology and have tons of features including mopping. The challenge is that the technology sometimes get in its own way. This robotic vacuum is supposed to auto charge and auto empty but most times it gets stuck going onto it’s base station and starts complaining that something is stuck - we have spent hours trying to figure out what was stuck only to find out there was nothing there. All in all a good robotic vacuum but certainly needs significant improvements.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-09-16

SEA Care

We understand the importance of having a functioning vacuum in your home, Shak M. Let's help you. To address your concern with your vacuum, please refer to page 48 of its manual under "The Jet Bot Combo has stopped during cleaning": https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John

mwalmsley130
4 (9,999)

2025-01-04

Monaca, PA

4 (9,999)
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device. Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
KourtneyCarranza
5 (9,999)

2024-08-14

Mentone

5 (9,999)
[This review was collected as part of a promotion.] This is my new best friend! I can’t say enough good things about the Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam! I was highly anticipating its arrival, and I will say it’s HEAVY duty, which caught me off guard. It didn’t come with directions on putting it together, but it was fairly easy for my husband and I to figure out. Probably took about 10-15 to fully set up. We got it going and let it do its thing, and immediately fell in love. All of its controls are done through the Smart Things app with Samsung, which we were already familiar with due to owning other Samsung products. Within the app you can control the settings from things like speed to water pressure etc. My floors have never been so clean in my life!! It works wonders and has brought the shine to life. My only dislike of this is that the charging station is a little bit bulkier than I would’ve liked and not extremely “ aesthetic” but the work that it produces makes it worth that part. It’s so nice to literally get a fresh vaccum and mop, every evening from the comfort of my couch! My Husband is a bigger fan than I am, and tries to turn it on twice a day. Thankfully you can set a schedule right from the app. We’ve even been trying to come up with a creative name for our little friend! 10/10 recommend.
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Recomiendo este producto.
Útil?
JohnnyTinkleson
5 (9,999)

2024-04-05

5 (9,999)
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
Artu
1 (9,999)

2025-05-24

México

1 (9,999)
Para lo que cuesta y se batalla para que limpie, mejor que trapee alguien más. La aspiradora da vueltas sin limpiar todo el cuarto y se le acaba la batería en esas vueltas innecesarias. Por más que modifiques sus recorridos en la app, es un lujo caro e innecesario.
Útil?

Calidad del producto

2 (9,999)

Valor

2 (9,999)
Respuesta de Samsung:
2025-06-18

Samsung

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

benjs
3 (9,999)

2024-08-14

Valley Village

3 (9,999)
[This review was collected as part of a promotion.] I really wanted to love my vaccum as much as everyone else seems to, but I found some things to be challenging and difficult. Firstly, it is a nice sized unit, and set up was pretty straightforward. It is nice that it is self contained and it seems to run very well, and collects a lot of dirt each and every time. It certainly take sa lot of pressure off of me to help keep the house clean. Unfortunately, I have noticed some issues with two main things: 1) I found that the mapping of my home wasn't accurate, and the app was very buggy when I tried to re-draw the lines of the rooms of my house. 2) I have a multi floor home and there seems to be no easy way to set the vacuum up to move it between floors. I kind of just have to let it start on the first floor where the unit is, and then physically lift it up the stairs, while it starts to alert me that something isn't right. 3) The app is surpringly buggy. I have 2 Samsung TVs, one fridge, and a washer and dryer all on the app and everything runs very smooth on it, so this was a bit surprising. 4) The convenience of having the auto wash, dry, dust empty and refill in one machine where I don't need to come in contact with the dirt very often was a true gamechanger. I really loved it. It was disturbing yet satisfying to see how much dirt and mess was picked up each time, and how strong the mop and vacuum really were. My messy toddlers were no match for this device, the vacuum really collected everything! Overall, it is a good machine, but for one of the most expensive robot vacuums on the market, I did expect better.
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Recomiendo este producto.
Útil?
Respuesta de Samsung:
2024-08-14

SEA Care

Hi benjs, Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews. We recommend disconnecting and then reconnecting the vacuum in your SmartThings application. Also, check if there's a software update available. For instructions, please see page 26 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147441267) to help our team pull up your information when you message us. Thank you. -Kimberly

susan484
5 (9,999)

2024-08-14

Marietta

5 (9,999)
[This review was collected as part of a promotion.] This chatty little robot vacuum/mop was a breeze to setup. From opening the box to the unit taking a spin around the living room was maybe 20 minutes total. Of course it had to go back and charge soon but this was definitely a simple setup. Simply remove the various tape, plug in the Clean Unit, add the mop head cleaning and ramp and add water to the clean water container. This bot talks-a lot. I will probably try to disable a few of the announcements in the future. Linking the robot to my existing SmartThings app was simple. I installed without the QR code but the app immediately found the unit, registered it and was done in less than 2 minutes. The robot is very quiet which I love. What I love even more is that my robot hating dogs don’t bother this one I think because it is quiet. I will be setting it to clean overnight and I don’t thing they will even hear it. One thing to note is that this is a BIG unit. While it is stylish with clean lines, it is large. It has a temporary home in my living room while I rearrange areas of the kitchen to make room for the larger clean unit. But it has to be large so I don’t have to fill and empty water and dust bins so often. Just be aware that if you have a small apartment, this may not be the unit for you. So far it has done a good job of mapping out the living room and it did pretty well with vacuuming in its first pass. I don’t think the mop function was set for this pass but the vacuum picked both large and small particles and handled my hardwood and area rugs easily. I also like the large bins which mean that the robot won’t require human interventions to add water or empty dust bins like my previous models. This means this unit can clean my whole main floor overnight. Previous models required more water and often a bin empty before the entire thing was complete. I’ll be updating my review as I put it through its paces, but so far I like the style and performance.
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Recomiendo este producto.
Útil?
jshen1121
5 (9,999)

2024-08-14

San Francisco

5 (9,999)
[This review was collected as part of a promotion.] I've been using the Samsung VR7MD96514G/AA robot vacuum and mop for a few weeks now, and it has made a significant impact on the cleanliness of my home and saved us so much time. Setting up the Samsung VR7MD96514G/AA was straightforward. The instructions were clear, and the initial setup took only a few minutes. The device is user-friendly, with intuitive controls both on the unit itself and via the accompanying smartphone app. **Performance** In terms of vacuuming, the VR7MD96514G/AA does an impressive job. It picks up dust, pet hair, and other debris effectively on both carpets and hard floors. The mopping function is also commendable; it manages to clean up light spills and maintain a fresh look on my tile and hardwood floors. However, for heavy-duty stains, manual mopping is still required. **Navigation** The navigation system on this robot vacuum is highly efficient. It maps the room accurately and avoids obstacles with ease. The vacuum's cleaning pattern is systematic, ensuring that it covers the entire floor without missing spots. **Battery Life** The battery life is quite decent. On a full charge, the vacuum can clean for about 90 minutes, which is sufficient for most medium-sized homes. It takes approximately three hours to recharge fully, which is fairly standard for robot vacuums. **App and Connectivity** The smartphone app enhances the user experience significantly. It is easy to connect the vacuum to the app, and the controls are intuitive. You can schedule cleanings, monitor the vacuum's progress, and adjust settings remotely, making it very convenient. **Maintenance** Maintaining the VR7MD96514G/AA is relatively simple. The dustbin is easy to empty, and the brushes are accessible for cleaning. The mop attachment can be removed and washed, which helps in keeping the device in good working condition. **Value for Money** Given its performance and features, the Samsung VR7MD96514G/AA offers good value for its price. It may not be the cheapest option on the market, but the convenience and cleaning power it provides justify the investment.
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Recomiendo este producto.
Útil?
Cam93
5 (9,999)

2025-02-19

Ireland

5 (9,999)
Very happy with this purchase. Firstly the app is user friendly and intuitive. As for the product itself I've been impressed with its functionality and obstruction detection ability. The functionality of automatically detecting different flooring types and self adjusting settings to suit is very useful, what was particularly impressive was the suction and general performance on thick carpet with excessive dog hair. The overall unit is quite large but the sleek design allow it to fit into the space without looking out of place.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung UK
drleah
5 (9,999)

2024-08-14

5 (9,999)
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® and Auto Steam, alongside integration with the SmartThings app, represents a cutting-edge approach to home cleaning technology. This comprehensive system aims to revolutionize the way households maintain cleanliness with its advanced features and seamless automation. Firstly, the design of the Bespoke Jet Bot Combo™ is sleek and modern, blending into any home decor effortlessly. Its compact size belies its powerful capabilities, equipped with intelligent sensors that navigate through rooms with precision. Whether it's vacuuming carpets or mopping hard floors, the Jet Bot Combo™ efficiently tackles various surfaces, adjusting suction power and water flow accordingly. The integration of the All-in-One Clean Station® enhances convenience by providing a centralized docking and self-cleaning system. After each cleaning session, the robot automatically returns to the station, where dirt and debris are deposited and contained in a disposable dust bag. This feature not only simplifies maintenance but also ensures hygienic disposal, minimizing allergens and dust particles in the air. One of the standout features of this model is the Auto Steam functionality, which sets it apart from traditional robot vacuums. The ability to sanitize floors using steam adds an extra layer of cleanliness, ideal for homes with pets or small children. The steam mop attachment effectively lifts and removes stubborn dirt and stains, leaving floors sanitized and shining without the need for harsh chemicals. Moreover, the SmartThings app integration elevates user experience by providing remote control and scheduling capabilities. Through the app, users can monitor cleaning progress, adjust settings, and schedule cleaning sessions from anywhere. This level of control ensures that the Jet Bot Combo™ can adapt to varying household schedules and cleaning needs, making it a versatile and practical solution for busy lifestyles. I find myself running it every other day, and it really captures the mess that my children leave around the house, picking up dust, crumbs, food, mud, and mess from outside. It really captures everything very comprehensively and is quiet and not overwhelming when we run it at night.
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Recomiendo este producto.
Útil?
nics84
5 (9,999)

2025-09-15

Allen, TX

5 (9,999)
[This review was collected as part of a promotion.] So I have been using this product over a year i think, and honestly, it’s been a total game changer. I was kinda skeptical at first how good could a robot vacuum really be? But let me tell you, this thing is legit. After cleaning, the bot heads back to the station, empties its dustbin, recharges, and even washes its mop pads. Only thing I don't like is it may smell if you don't empty the dirty water bin time to time but this is same regardless of what product you have, right? I’ve been using it pretty much every day, and it’s still going strong. The build quality feels solid, and the parts are easy to replace if needed (though I haven’t had to yet). It’s totally worth the investment and I plan to buy one again for my upstairs. Trust me, you won’t regret it!
Útil?
Publicado originalmente en Samsung US
ffdgg
3 (9,999)

2025-09-30

3 (9,999)
Esta aspirador la compre, funciono perfecto los primeros 2 meses, en el tercer mes, empezo a solo dar vueltas sin orden para limpiar, giraba en circulos, depsues ya no encontro su base y solo daba vueltas al lado de su base, tiene buenas funciones pero no funciona. hable al servicio tecnico, lo envie y en 3 dias me confirmaron que harian valida la garantia y me dieron opcion de cambio de aspiradora o devolucion de dinero, pedi la devolucion y me cambie a la Dreame L40 ultraque tiene mejores funciones y mejores comentarios.
Útil?
Publicado originalmente en Samsung Chile
sylvi_slytherin
4 (9,999)

2024-10-14

4 (9,999)
Bought this robo vac as it was time for an upgrade and it intergraded with the SmartThings app which we have other Samsung devices that we monitor on there, the best app for smart home thus far. It doesn’t disappoint in the aspect of having all the needed technology to be able to run autonomously (schedule, water level, suction power, even monitoring pets and alert of barking when away).The AI needs some improvements, as it doesn’t always know the difference between a plate and our bedsheets lol. But you can tech it what it is which is a plus. One thing I’d like to see in the app is the ability to delete a room that you don’t want to vacuum, and in our case it picked up the outside of our house that it can’t reach. Can’t wait for updates that will help with the AI!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Sammy689
5 (9,999)

2024-12-22

5 (9,999)
[This review was collected as part of a promotion.] Having kids and pets, its hard to keep vacuming every few hours. We tried multiple brands including no name ones but they didnt work for us. We then saw this one at our friends house and we loved it so we bought one. It does it all. Mops, vacuums and auto empties. The AI features are great as it enhances its function. Its scanning is very accurate so it cleans all our rooms perfectly. Its quiet so we can leave it on all night. Now we only have to do a thourough vacuum every 3 days because this does the job very well.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Javiera
1 (9,999)

2025-06-04

Chile

1 (9,999)
Tengo la aspiradora desde hace ya un año y es un dolor de cabeza, IA no tiene, choca con obstáculos, no detecta cables ni cosas regadas en el suelo, se queda trabada en las alfombras, no venden los repuestos y las aspas se desgastan y rompen con facilidad, yo recomiendo buscar otra opción, esta tiene buen precio pero la pasaras mal, no la podrás programar para que pase sola ya que siempre tiene una u otra dificultad que debes atender in situ, he tenido otras aspiradoras de diferentes marcas y esta es la peor.
Útil?
Publicado originalmente en Samsung Chile
Alozn
1 (9,999)

2025-12-16

Mx

1 (9,999)
Una verdadera basura. Nunca encuentra su ubicación, para entrar en la torre de carga es un verdadero problema y el aparato no deja de hacer ruidos extraños. Estare poniendome en contacto para pedir mi reembolso.
Útil?

Calidad del producto

1 (9,999)

Valor

1 (9,999)
Respuesta de Samsung:
2025-12-26

Performance Team

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Alexandre101
4 (9,999)

2025-12-31

4 (9,999)
I have bought 3 of these, 1 i returned with a water leak, i have 2 in my house, i love them, but they are not perfect. I originally bout 3 of the first Samsung robot vacs, 1 still works in 1 room of my house, battery replaced so over 10 years. The new AI models are fantastic but not perfect. I will run them \. When Samsung brigs out a new model i will buy another. So work that out... My floor is very clean now... Good work Samsung people. Just keep going and make them better. I will buy 1...
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Kris
1 (9,999)

2025-06-24

Texas,TX

1 (9,999)
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-06-25

SEA Care

We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of. If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information: https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149723867, to help our team locate your information when you message us. Have a great day. -John

Gonzalo
1 (9,999)

2026-04-24

Ciudad de México

1 (9,999)
La idea de esta aspiradora es extraordinaria. Con mi esposa la compramos muy entusiasmados y estuvimos dispuestos a hacer la inversión por lo que prometía. Sin embargo, el primer problem sucedió cuando abrimos la caja, no hay un manual de instrucción ni videos en Youtube que expliquen qué hay que hacer para armarla y usarla por primera vez, todo fue por instinto. Una vez que la pudimos armar la usamos y funcionó muy bien. Luego, al segundo día comenzaron los problemas, cada vez que la quería usar iniciaba ciclos de limpieza y secado. Después empezó a fallar la conexión y hubo que reiniciarla. Al tercer día, dejó de aspirar como debía. Hicimos varios intentos y a medida que aspiraba algunas cosas, iba dejando rastros de mugre por otros lados. Una decepción. A la semana la devolvimos a la tienda. Fue una desilusión.
Útil?
Publicado originalmente en Samsung Chile
Respuesta de Samsung:
2026-04-28

Samsung

Hola Gonzalo, lamentamos que tu experiencia no haya sido como esperabas y agradecemos que hayas compartido estos detalles. Entendemos que cuando existe una expectativa alta sobre un producto, la experiencia de uso es aún más importante. En Samsung trabajamos continuamente para mejorar desempeño, calidad y experiencia para nuestros clientes. Si necesitas apoyo adicional, puedes ingresar a https://www.samsung.com/cl/support/contact/ y seleccionar alguno de nuestros canales digitales o llamarnos al 800 726 786 de lunes a domingo de 08:00 a 23:00 hrs. Tu feedback es muy importante para seguir mejorando.

Harpreet S
1 (9,999)

2025-07-16

1 (9,999)
I bought this vaccum a year ago and had faulty and regretful experience as repaired already 3 times in a year and service team did not accept this faulty vaccum and been trying to repair numerous times. Samsung service team denied to give refund when I first reported and keep covering with service. This useless vaccum cleaner sitting at station and not functioning what it suppose to do. I would not recommend this product to anyone.
Útil?
Publicado originalmente en Samsung Australia
Hasanka
5 (9,999)

2024-10-15

Adelaide, Australia

5 (9,999)
[This review was collected as part of a promotion.] I acquired this product three weeks ago and have had a positive experience with it. Its performance is exceptional, and I particularly appreciate the three mopping options it provides. The device demonstrates remarkable maneuverability around obstacles such as couches and chairs, and its object detection capabilities are highly effective, enabling it to avoid collisions. Overall, I am extremely satisfied with this product.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Fishingshak
4 (9,999)

2025-06-03

Southern California

4 (9,999)
[This review was collected as part of a promotion.] This is a great robotic vacuum with many advance features. However, sometimes technology can get in its own way and that is what this vacuum epitomizes. Many times the vacuum (or the app) will complain that something is stuck in one of its wheels - upon inspection there is nothing - and you have to reset the whole thing for it to working again. We love this robot but a little more resilience would be nice.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
Chronos
1 (9,999)

2026-02-13

1 (9,999)
Mal producto, los repuestos no son fáciles de conseguir y la batería se daña fácilmente, cambiarla es muy costoso y no hay refacciones disponibles por ser un producto reciente. Conseguir la bateria directamente en samsung por lo menos son 3 meses
Útil?

Calidad del producto

1 (9,999)

Valor

1 (9,999)
Respuesta de Samsung:
2026-02-26

Performance Team

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

DJJAMZ
5 (9,999)

2026-03-11

Atascadero Ca

5 (9,999)
[This review was collected as part of a promotion.] Jet Bot Combo does a great job. Mopping is not intended to be deep cleaning. As long as the floors are relatively clean the Combo robot does a great job maintaining the space. The spaces that are mopped end up fairly dry once the robot passes through the space. Suction power and dog hair/ dirt pick up is fantastic for an automatic vacuum. Scheduling is fully programmable and very user friendly
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
NikkiZ
1 (9,999)

2025-09-21

1 (9,999)
Would not recommend buying this product if you have a pet. Have owned for 4 months and already replaced main brush twice. Not able to complete a job without having errors and needing to untangle hair from either the side brush or main brush. Sent back for a refund as it does not work as advertised for pets, only to be told it is working within there specifications and refused refund.
Útil?
Publicado originalmente en Samsung Australia
LMCG
5 (9,999)

2024-10-28

Sydney, Australia

5 (9,999)
[This review was collected as part of a promotion.] I've had the Bespoke Jet Bot Combo for over a month and it has been a great purchase. It was easy to set up and pair with my smart things app on my flip6 phone. Now all I have to do is set it mop and vacuum when I'm out running errands. One great feature is not having to refill the water or empty the dust due to size capacity of the stand. The jet bot is a great time saver.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Chronophysicist
3 (9,999)

2024-10-23

Australia

3 (9,999)
[This review was collected as part of a promotion.] Placed the station on 1 end of the house , it needed a lot of encouragement before it would be willing to explore the other end of the house Sometimes sees the edge between carpet and hard floors as an obstruction and refuses to cross as a result Wifi connection sometimes makes remote monitoring impossible Aside from the above, vacuum and mopping work is decent
Útil?
Publicado originalmente en Samsung Australia
PollyP1
5 (9,999)

2025-01-30

5 (9,999)
Samsung is a trusted brand and the Jet-Bot 3-in-1 does not disappoint. It seems to get smarter with every circuit giving me back precious time to do more of the things I do enjoy - not hoovering & mopping. It has coped with a busy house of 6 and a very active dog. With three long-haired humans and 1 long-haired canine I expected the brush to get tangled- it doesn’t as the suction is strong enough to cope, yet for those of us home working it’s much quieter than other robot vacuums previously tried. Winter usually brings muddy paw-prints through the house which gets me down as I cannot keep on top of the cleaning, this year with my Jet-Bot combo winter cleaning is a breeze. The Smart- Things app is simple to navigate and means when I’m away, the Jet-Bot combo with its high capacity water tank and self-cleaning mop function is still hard at work. It is a brilliant addition to the household - well done Samsung, smashed it again!
Útil?
Publicado originalmente en Samsung UK
Anonymous
1 (9,999)

2025-07-12

1 (9,999)
NO SIRVE, ME DEJÓ DE FUNCIONAR AL DÍA SIGUIENTE Y SAMSUNG NO ME HA AYUDADO DESDE HACE UN AÑO
Útil?

Calidad del producto

1 (9,999)

Valor

1 (9,999)
Respuesta de Samsung:
2025-07-21

Samsung

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Breezy
1 (9,999)

2026-04-22

Phoenix arizona

1 (9,999)
I wouldn't even waste your money on this. Ive sent mine back atleast 6 time in a year. I clean the floors before I send it around. The sensors stop working and just goes around in circles. The brush gets hair wrapped around it. You will spend more time cleaning this vacuum and on the phone with samsung then you will be using it.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2026-04-23

Samsung

Hi Breezy, We’ve heard this and given it careful attention. Insights from everyday use matter as we keep working to improve. Based on your experience, incorporating routine care for key components may further enhance your use of the Samsung Bespoke Jet Bot Combo. Keeping parts clean and well maintained supports consistent performance and helps you get the most from features like mopping and debris collection. While the All‑in‑One Clean Station handles much of the upkeep through automatic cleaning and mop pad sterilization, occasional hands‑on maintenance can further optimize results. Our guide outlines simple maintenance and cleaning steps: How to clean your Bespoke Jet Bot Combo and Clean Station: https://www.samsung.com/us/support/answer/ANS10002339/ Support is always available through whatever channel works best for you: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Please have your reference number (1152405264) available to help streamline support. We appreciate the opportunity to assist you. Glaiza Samsung Care

Michael68pc
5 (9,999)

2024-10-14

5 (9,999)
Been using Robot cleaners for years - this one takes the cake - doesn't bump into furniture, sends photos of the glass under the bed and after a month usage the wooden flooring has been mopped and visibly different (better) than it has ever looked in the past four yours of manual mopping very irregularly. VERY HAPPY
Útil?
Publicado originalmente en Samsung Australia
stoney
2 (9,999)

2026-01-15

Brooklyn, ny

2 (9,999)
I love Samsung products and own many of them but this is the worst I've ever bought. It's clueless - often doesn't follow the directions it's given and either cleans everywhere or nowhere. the suction and functionality is generally pretty good when it works but its inability to follow directions is really annoying.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2026-01-15

SEA Care

Hello there, We aim to ensure your Jet Bot vacuum is functioning at its best. Let us help you out. Please refer to the links below to address your concerns about your vacuum's mapping pattern. Click the hyperlinks for tips. Jet Bot robot vacuum mapping and pattern cleaning FAQs: https://www.samsung.com/us/support/answer/ANS10002355/ Reset your Bespoke Jet Bot Combo: https://www.samsung.com/us/support/troubleshoot/TSG10002337/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151847512 so our team can pull up your information when you message us. Have a great day. -John

Kash009
1 (9,999)

2025-02-07

Reading UK

1 (9,999)
No Spares Available - People be careful before buying this Product. You will end up chasing customer services which will point you to third party suppliers and they dont stock the spares. So my suggestion dont buy it. I am stuck with it for now. Cannot return it either as you will loose a big chunk of money :(
Útil?
Publicado originalmente en Samsung UK
Rwademc
4 (9,999)

2024-11-12

Brisbane

4 (9,999)
[This review was collected as part of a promotion.] I've had it for 2 weeks now, does an excellent job of vacuuming, and a decent job of mopping. Can't help but think having the option to add some cleaner to the tank would assist in lifting dirt. AI is somewhat clueless as to what it's looking at. But does a great job of navigating around the obstacles
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Gracey324
4 (9,999)

2024-11-15

4 (9,999)
[This review was collected as part of a promotion.] Smartest gadget i purchased! able to navigate around my house without too many problems! much better than the cheap ones i got so far. Even with many toys scattered, it still manages to get the floot 90% clean, although did get stuck once but that was my fault with small lego pieces lying around.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
HappyCustomer98745
5 (9,999)

2025-08-02

5 (9,999)
I bought this little Robo Vac for a new house. It has been absolutely fantastic. It now does its little vacuum and mop function daily. I also got it because it was Samsung and doesn’t have the security concerns that some of the Chinese branded vacuums do. Very pleased with the purchase.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Smith01
5 (9,999)

2024-11-25

5 (9,999)
I bought the jet bot combo about two months ago, and it's been such a great purchase. It's so good to have it going during the day while we are at work, and the ability to control it via the smart thing's app is amazing! Dog hair, kids mess, nothing is too big for this machine to handle
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
JamesP
5 (9,999)

2026-05-20

Kansas City, MO

5 (9,999)
[This review was collected as part of a promotion.] The robot mopping vac is a game changer in our house! It has excellent suction on both hard surfaces and carpet, does a great job mopping both hardwoods and tile, and navigates better than any of the other "large" brand robot vacs we have had. We would highly recommend this product!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung US
Vacuumme
5 (9,999)

2024-12-25

5 (9,999)
[This review was collected as part of a promotion.] The robot vacuum cleaner is well made and stylish. It is also very functional. Cleans our house many times before needing a charge. Lidar scanner is accurate so it doesnt miss any spots. Price is just right. Auto emptying function works well. Would recommend to any person to buy
Útil?
Publicado originalmente en Samsung Australia
ARINICK
5 (9,999)

2024-10-21

SYDNEY

5 (9,999)
[This review was collected as part of a promotion.] I PURCHASED THIS ROBOTIC VACUUM MONTHS AGO, AND I'M REALLY IMPRESSED WITH THE PERFORMANCE. THE SUCTION POWER IS INCREDIBLY STRONG, WHICH WORKS PERFECTLY IN THICK CARPET ALSO. THE AI FEATURES ARE NOTEWORTHY, EXPERTLY NAVIGATING OBSTACLE AND ADAPTING TO MY COMPLICATED HOME LAYOUT.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Mal F
4 (9,999)

2024-12-02

Sydney, Australia

4 (9,999)
[This review was collected as part of a promotion.] Works well although I have a split level home and adding maps of the other floors is quite difficult. I've taken the dock to the other floor and mapped out the second floor, but it still needs some fine tuning in combining them. I can't find any detailed instructions online.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Tran Ety
5 (9,999)

2024-11-26

5 (9,999)
[This review was collected as part of a promotion.] The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Útil?
Publicado originalmente en Samsung Australia
Tran Ety
5 (9,999)

2024-11-24

5 (9,999)
The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Útil?
Publicado originalmente en Samsung Australia
Bert10
5 (9,999)

2024-11-15

New South Wales

5 (9,999)
[This review was collected as part of a promotion.] This has to be the single handily best product I have bought this year. Just has the functionality i was needing and looking for. It cleans the floors with no problems at all. Don't know what else to say besides that i would get another if i had a another home!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
another
5 (9,999)

2025-11-19

5 (9,999)
[This review was collected as part of a promotion.] Replaced my old Ecovac with this Jetbot, after the first clean I came back into the house after gardening and was wowed weeded garden and vaccuumed house in one, the mop function is excellent, and great house cleaner - leaves me free time to do other things.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Leamlara
5 (9,999)

2025-02-10

5 (9,999)
Very powerful robot vacuum. Only had it for a week but very happy with it. Moves very fast, doesn't crash into everything due to its sensor. Homes very well also. Very large water tank. Steam feature is great to have to sterilise the mop pads.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung UK
Exasperated
1 (9,999)

2026-02-10

Los Angeles, CA

1 (9,999)
I should have believed the bad reviews. Avoid at all costs and vacuum broke within six months. Trying to get repaired through warranty service has also been a headache and I doubt this vacuum will last after the repair. Avoid at all costs.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2026-02-11

SEA Care

Hello there, We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152068904) to help our team pull up your information. Have a great day. ^Camille

Sofififif
5 (9,999)

2024-12-19

5 (9,999)
[This review was collected as part of a promotion.] After owning a poor eufy robot hoover I was skeptical about buying a different one. I'm so impressed with how pedantic it is, hoovering and mopping each corner of the house. I've stopped hiring a cleaner because of this little machine
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung UK
Lali
3 (9,999)

2025-05-15

Ciudad de méxico

3 (9,999)
Todo bien. Solamente que la funcion de bixbi y deteccion de mascotas no es como lo muestran. Al igual que me es muy dificil conseguir los filtros, escobillas y mopas ya que si es muy ligeramente distinta se le caen o no funciona bien.
Recomiendo este producto.
Útil?

Calidad del producto

4 (9,999)

Valor

3 (9,999)
Respuesta de Samsung:
2025-06-18

Samsung

Hola, Lamentamos que el producto no haya cumplido con tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios, y tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, por favor comunícate con nosotros a través de los canales de atención disponibles en el siguiente enlace: [https://www.samsung.com/mx/support/#contact]. Estamos aquí para asistirte y resolver cualquier inconveniente.

Gottorock
2 (9,999)

2025-11-15

2 (9,999)
Not really worth the price. The mop is good, but the vacuum part needs work. The bin for the vacuum is small, and the filters get clogged a lot. The fact that they don't provide another filter or the option to purchase one is silly.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-11-18

SEA Care

Hello there, We know how important a reliable appliance is at home. We're here to help with your vacuum. For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter". User manual https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information. Thank you. -Kimberly

Majid
1 (9,999)

2025-10-02

1 (9,999)
II purchased this device around four months ago, and unfortunately, it stopped working just one month after purchase. I lodged it for repair at the Adelaide service centre, but it has now been there for several weeks awaiting parts.
Útil?
Publicado originalmente en Samsung Australia
GillBen
4 (9,999)

2024-10-25

Liverpool

4 (9,999)
Wow waking up to clean floors every morning! Easy to set up and does what it says it does. Wish it had the object recognition but I didn’t want to pay the extra for that. I’m thinking of getting one for upstairs. I highly recommend!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung UK
Kathryn
2 (9,999)

2025-04-23

2 (9,999)
Works great…until it doesn’t. Product doesn’t last long for how much you spend. No replacement parts, no manual to let you service product yourself, and after spending so much I don’t want to pay to have to have it serviced.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-04-24

Samsung Care

Hi Kathryn, We understand how you feel regarding this vacuum. We are here to help you. Please see page 48 of the user manual for steps to take when the vacuum is not working. https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information. ^Rodel

Samsung hater
1 (9,999)

2025-04-12

1 (9,999)
I would not recommend buying Samsung products as the service is poor and this is my second time its happening.The brush bristles from this vacuum started to fall off from day 1and they say that this is a damage, what a joke!
Útil?
Publicado originalmente en Samsung Australia
Yaoz
5 (9,999)

2024-08-04

5 (9,999)
Got this robot a week ago on ndp promo. Price was great. Work well sweeping and mopping all the areas. I did not mop for a week and the floors clean. I can even block it from going to areas I don't want it to using the app.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung SG
Toby To
5 (9,999)

2024-10-27

Queens Park, NSW, 2022

5 (9,999)
[This review was collected as part of a promotion.] I love this Robot! It is quiet and smart, and makes my life so much easier. The app function is great, and I love the way it deposits what it picks up into main unit. All I do is empty that every now and then! Love it!
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
bj71
5 (9,999)

2024-12-17

5 (9,999)
[This review was collected as part of a promotion.] Love this item, amazing product. Set and forget. You still have to do the larger weekly clean but awesome as a daily maintainer. Sliightly large to find a home for the base station but if you have the room its great.
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
whaleshark
3 (9,999)

2025-06-18

3 (9,999)
[This review was collected as part of a promotion.] It was great at first, but it later started to make louder sound, the sweeping brush also tends to get hairs tangled up which later causes it to not rotate. If you are good about maintenance it should be ok.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2025-06-20

Samsung Care

Greetings! It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help. If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149663279 to help our team pull up your information. Leo

METHUSELAH
1 (9,999)

2024-10-14

TOWNSVILLE, AUSTRALIA

1 (9,999)
[This review was collected as part of a promotion.] The machine works very wee, but the software to set up schedules is an utter nightmare.Terrible to set up and use software. Very bad. Machine good, system extremely difficult--totally NOT user friendly.
Útil?
Publicado originalmente en Samsung Australia
Charlie in Oz
5 (9,999)

2025-02-07

5 (9,999)
[This review was collected as part of a promotion.] Had this product since Christmas and amazed how well it performs. Coming home to a clean floor everyday is just brilliant and love the accuracy around how it cleans and the automated floor plan
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Cristóbal
1 (9,999)

2025-12-12

Chile

1 (9,999)
Jamás compren esta aspiradora, las bolsas para polvo no están nunca, no las venden y cuando llegan parece que traen 5, totalmente decepcionado de la post venta con respecto a repuestos.
Útil?
Publicado originalmente en Samsung Chile
Respuesta de Samsung:
2025-12-15

Performance Team

Estimado Cristóbal. Lamentamos que nuestro producto no haya cumplido completamente tus expectativas. En Samsung trabajamos continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Puedes ingresar a https://www.samsung.com/cl/support/contact/ y selecciona alguno de nuestros canales digitales si necesitas ayuda.

Dary
4 (9,999)

2024-12-18

4 (9,999)
[This review was collected as part of a promotion.] Impressive robot vacuum with strong suction power, multiple cleaning modes and smart mapping. A great choice for anyone looking for a reliable, all-in-one robotic cleaning solution
Recomiendo este producto.
Útil?
Publicado originalmente en Samsung Australia
Siamak
1 (9,999)

2026-05-16

1 (9,999)
[This review was collected as part of a promotion.] The vacuum is not serviceable, Samsung has stopped supplying spare brush and filter package and mop pads for the vacuum. I am going to place a complaint via ACCC.
Útil?
Publicado originalmente en Samsung Australia
Respuesta de Samsung:
2026-05-19

Samsung AU

Hi there, thank you for sharing your concerns with us. We’re sorry to hear about your experience sourcing replacement accessories and consumable parts for your Bespoke Jet Bot Combo AI. We understand how frustrating this situation must be and appreciate your feedback. If you would like to discuss support options further, please contact our team here: https://www.samsung.com/au/support/contact