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Bespoke Jet Bot Combo Robot Vacuum Cleaner 3-in-1 Cleaning 70W

Satin Grey
VR7MD96514G/EU

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Satin Grey

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Features

Intelligent all-in-one cleaning with steam sanitisation

All-in-One Clean Station Steam+ with Steam Sanitisation

Easy & hygienic maintenance of the mops

All-in-One Clean Station Steam+ with Steam Sanitization

Clean effectively and hygienically – effortlessly! The Clean Station Steam+ automatically washes mops at high temperature(1) with steam and water, sanitises them with steam(2) and dries them with 55°C hot air(3). It also empties the dust bag, refills the water tank and recharges the battery.

1. The measured temperature of the steam and water mixture ranges from 50 to 60°C. 2. The measured temperature of the steam is 100°C. 3. The measured temperature of the hot air ranges from 50 to 60℃.

Keeps the mop pads thoroughly clean

High Temperature Washing

Ensure that your mop pads are always thoroughly clean and ready to use. You can set the robot to return to the Clean Station Steam+ at a specific time or after cleaning a particular space. Then it washes the mop pads at high temperature with steam and water, which removes stubborn dirt.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.

Sanitises your mop pads with hot steam

Steam Sanitization

Keep the mop pads hygienic and odour free with the Steam Sanitisation feature. When the robot vacuum returns to the Clean Station Steam+ after mopping, high-temperature steam is sprayed onto the mop pads. It reduces up to 99.99% of harmful bacteria(1) to keep them sanitary and reduce unpleasant odours.

1. Based on testing by Intertek using Wash the Mop course, eliminates 99.99% of Staphylococcus aureus, Escherichia coli, and Pseudomonas aeruginosa. Not supported in the USA. Results may vary depending on the actual usage conditions.

Dry mop pads easily and thoroughly

Hot Air Drying

Dry your mop pads thoroughly using the Hot Air Drying function. After the robot vacuum finishes mopping, it uses hot air of 55°C* to dry the wet mop and cleaning plate. Within 2 hours, it reduces the residual moisture level of the mop pad down to below 5%**, so they are ready to use.

* The measured temperature of the hot air ranges from 50 to 60°C.** Based on internal testing. Calculated by measuring and comparing the weight of the washed mop pads before and after drying for 120 minutes. Results may vary depending on the actual usage conditions.

Simply more hygienic dust removal

Auto Dust Emptying

Enjoy a convenient and hygienic way of emptying your dustbin every 2-3 months*. After cleaning or when the dustbin gets full, the robot returns to the Clean Station Steam+, which removes dust** using “Air Pulse” technology. And a multi-layered Filtration system traps 99.999% of fine dust***.

* May vary depending on the amount of dust in actual home environments.** Results may vary depending on individual use. Dust and hair stuck inside the grille may not be removed with a single cycle.*** Based on internal testing, using Max mode, in accordance with the IEC62885-2 5.14 standard. Results may vary depending on the actual home conditions.

Non-stop mopping with enough water

Auto Refill

Keep mopping without running out of water using the Auto Refill function. During cleaning, if the water tank in the robot vacuum cleaner becomes empty, it detects it and returns to the Clean Station Steam+ to automatically refill it. So it always has enough clean water to mop your whole home.

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Easy & hygienic maintenance of the mops

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Clean effectively and hygienically – effortlessly! The Clean Station Steam+ automatically washes mops at high temperature(1) with steam and water, sanitises them with steam(2) and dries them with 55°C hot air(3). It also empties the dust bag, refills the water tank and recharges the battery.

1. The measured temperature of the steam and water mixture ranges from 50 to 60°C. 2. The measured temperature of the steam is 100°C. 3. The measured temperature of the hot air ranges from 50 to 60℃.

Sanitises your mop pads with hot steam

Intensive Steam Cleaning

Keep the mop pads hygienic and odour free with the Steam Sanitisation feature. When the robot vacuum returns to the Clean Station Steam+ after mopping, high-temperature steam is sprayed onto the mop pads. It reduces up to 99.99% of harmful bacteria(1) to keep them sanitary and reduce unpleasant odours.

* The measured temperature of the steam is 100°C.

Enhanced cleaning of carpets and floors

AI Floor Detect

Enjoy enhanced cleaning without getting carpets wet. AI Floor Detect identifies different floor types(1). On carpet, the robot lifts the mop pads or detaches them at the station, to avoid cross contamination by the wet mops. It also boosts its suction power for better cleaning efficiency.

Jet Bot Combo Steam identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo Steam identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo Steam identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo Steam identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.

1. Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information.

Outstanding Cleaning Performance

Powerful dual pads clean effectively

Powerful Spinning Mop

Ensure floors are cleaned thoroughly with enhanced mopping. Jet Bot Combo AI’s powerful dual rotating mop pads spin rapidly at 170rpm for deep cleaning. It removes the general dirt of daily living and actively scrubs away the toughest stains.

Advanced technology for high performance

Powerful Vacuum Cleaning

Clean your home effectively with advanced cleaning technologies. Dual rotating mop pads spin rapidly at 170rpm for deep cleaning. A Digital Inverter motor creates powerful suction, while a new high-efficiency brush with hair grinder removes hairs that can get tangled on the brush effectively(1).

1. Based on internal testing. Results may vary depending on actual usage conditions.

Easily pick-up hairs without tangling

New High-efficiency Brush with Hair Grinder

Remove hairs, including pet hair, on carpets and floors effectively(1). A newly designed High-efficiency Brush includes Samsung’s patented Hair Grinder. It collects hair in the centre and then cuts it up finely, so it can be sucked out easily, which prevents tangles and makes maintenance easier.

1. Based on internal testing. Comparing the hair removal, pet hair entanglement and suction performance it offers an 880% improvement compared to a brush without a hair grinder: after being used for 30 minutes, there is 0.44g less hair on the brush with the hair grinder compared to 0.05g less hair on the brush without the hair grinder. Results may vary depending on actual usage conditions.

Obstacle detection in advance with dToF sensor

dToF Obstacle Detection*

Clean your whole home effectively by detecting obstacles in its way(1). A front sensor quickly detects objects in its route so that the Jet Bot Combo does not run over the obstacles. It can move and clean effectively in complex environments, so it can clean more areas without getting stuck.

Detects and cleans rooms more precisely

dToF LiDAR Sensor

The upgraded LiDAR sensor increases the detection distance by about 36%(1) and, as a result, it widens the size of the detection area by 79%(1). So it improves Jet Bot Combo AI’s path by repeatedly scanning the room to gather distance information and track its location, even in dark areas.

  • 1. This function may be affected by an object’s size and shape, or the environmental conditions.
  • 1. Based on internal testing compared to the Jet Bot VR8000 model with a conventional LiDAR Sensor. Scans 360° over a distance ranging from 5cm up to 8m.

4 Different Cleaning Modes

A flexible choice of cleaning methods

Vacuum and Mop Together

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App(1). For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Mopping after Vacuuming

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App(1). For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Delivers a powerful cleaning performance

Powerful Vacuum cleaning

Clean your home effectively with powerful suction. Jet Bot Combo AI’s highly efficient Digital Inverter motor generates powerful suction, so it can easily suck up hair, dirt and fine dust particles on the floor. The Digital Inverter motor creates enhanced torque, which enables it to deliver intensive cleaning. It also means that it works quietly, energy efficiently and for a long time.

A flexible choice of cleaning methods

Mop Only Cleaning

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App(1). For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

App Control

Virtually map your home

Flexible and efficient cleaning control

Clean your home efficiently and thoroughly. Using the SmartThings App(1) you can choose from 4 cleaning modes and view a detailed 3D map of your home. You can select the suction power and cleaning intensity, create “no-go zones” and virtual walls and specify where to vacuum, mop or keep dry.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Quadruple mapping for fast-track cleaning

Smartly map your whole home

Ensure that your home is cleaned efficiently and thoroughly by mapping its entire layout. The Create Additional Map function(1) lets you draw and save maps of many spaces. If Jet Bot Combo AI is moved, the LiDAR sensor identifies its location(2) and it automatically recognises the correct map.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and Samsung account are required. 2. Jet Bot Combo AI can draw and save up to 4 maps. Recognition of Jet Bot Combo AI’s location and maps may be affected by the shape of the house and the location of furniture.

Set restricted areas to prevent access

Set restricted areas

Avoid valuable furniture, certain rooms or dangerous objects by manually selecting specific locations on a map in the SmartThings App(1). You can also ensure that only part of a room is off limits using virtual walls. And you can set specific areas to mop or keep dry.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Flexible and efficient cleaning control

Select & Go

Clean your home efficiently and thoroughly. Using the SmartThings App(1) you can choose from 4 cleaning modes and view a detailed 3D map of your home. You can select the suction power and cleaning intensity, create “no-go zones” and virtual walls and specify where to vacuum, mop or keep dry.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Customised by you to suit your own home

Room Customisation

Choose the best cleaning settings for each room. Room customisation in the SmartThings App(1) lets you adjust the suction power and the mop pad cleaning intensity to the level required for different areas.

1. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Remotely control it anytime, anywhere

Voice Recognition (Mobile)

Clean your home with your voice – wherever you are! Using Samsung Bixby(1) embedded in the robot or via a smartphone or smartwatch(2), you can tell Jet Bot Combo what to do. You can schedule when it works, start and stop cleaning, instruct it where to clean, empty its dustbin, locate its position and more(3).

1 Bixby may not recognise certain languages and accents/dialects. A Samsung account log-in and data network connection (Wi-Fi or data network) are required 2. This feature is only available on certain Samsung smartwatches that are connected to the Galaxy Wearable App and when using the SmartThings App on the smartwatches to control devices. Supported products: Gear S3/S4/Sports, Watch, Watch Active/Active2, Watch3, Watch4, Watch4 Classic, Watch5, Watch5 Pro, Watch6, Watch6 Classic. 3. Requires SmartThings App. Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Effective protection against threats

Certified to keep data safe from threats

Clean without worrying about possible threats. Jet Bot Combo has been certified for its security. Awarded the highest Diamond level IoT Security Rating by UL Solutions, its software and user data are protected, and cannot be viewed or leaked by unauthorised users.

What's in the box

Specifications

  • Max Consumption Power

    70 W

  • Dust Capacity

    0.25 L

  • Set Dimension (WxHxD)

    444x547x510 mm

  • Net Dimension (WxHxD)

    359x100x364 mm

  • Set Weight with Stand

    4.8 kg

  • Net Weight

    18.8 kg

  • Main Color

    Satin Greige

  • Point Colour

    Satin Greige

  • Digital Inverter Motor

    Yes

  • Button Type

    Touch

  • LiDAR Sensor

    dToF LiDAR Sensor

  • Anti-Cliff

    Yes

  • Max Consumption Power

    70 W

  • Max Suction Power (Pascal)

    6000 Pa

  • Max Running Time

    180 min

  • Suction Power

    5 W

  • Noise Level

    74 dBA

  • Display Type

    LED

  • Battery Type

    Li-ion

  • Voltage

    14.4 V

  • Charging Time

    300 min

  • Charging Station

    Clean Station Steam+

  • Exhaust

    Fine Dust Filter

  • Pre-Motor

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Side

    1 EA

  • Microfiber Mop

    2 EA

  • Number of Cleaning Modes

    4

  • Type

    Bagless

  • Dust Capacity

    0.25 L

  • Water Tank Capacity

    0.1 L

  • Consumption Power

    1200 W

  • Dust Bag

    1 EA

  • Voltage, Hz

    220-240V~, 50-60Hz

  • Dust Bag Capacity

    2.5 L

  • Auto-Wash

    Yes

  • Dimension (WxHxD)

    444x547x510 mm

  • Steam Sanitization

    Yes

  • Auto-Dry

    Yes

  • Filtration Rate

    99.999 %

  • Weight

    14 kg

  • Auto Water Refill

    Yes

  • Clean Water Tank Capacity

    4 L

  • Dirty Water Tank Capacity

    3.6 L

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • Mapping

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Voice Control

    Yes

  • Water Flow Speed Control

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Mop Lifting

    10 mm

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Set Dimension (WxHxD)

    444x547x510 mm

  • Net Dimension (WxHxD)

    359x100x364 mm

  • Gross Dimension (WxHxD)

    518x480x627 mm

  • Set Weight

    4.8 kg

  • Net Weight

    18.8 kg

  • Gross Weight

    23.0 kg

  • Security Update Period (At least 5 years from launch of product) 

    31 December 2029

Reviews

Bespoke Jet Bot Combo Robot Vacuum Cleaner 3-in-1 Cleaning 70W

3.4

Recommended by 61% of customers.

Write a review

The Overall Rating and the average star scores are made up of incentivised and non-incentivised reviews; as well as in store product demonstrations.

5.0 47%
4.0 14%
3.0 7%
2.0 6%
1.0 28%
Features 3.7
Performance 3.2
Design 3.6
Value 3.0
AI review summary
  • Customers praise strong suction, quiet operation, and ability to leave floors spotless with minimal effort and smart scheduling.
  • Many report software navigation failures, with the robot losing its way, getting stuck in loops, or abandoning cleaning mid-task.
  • A significant number experience catastrophic hardware failures within weeks, including broken wheels, snapped brushes, and sensor malfunctions.
  • Customers overwhelmingly criticize unavailable spare parts and unresponsive support, with some waiting days for updates or repairs.
  • Several mention the device feels overpriced given reliability issues, though a few note stylish design and convenient app setup.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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76 Reviews

Offie99
2 (9,999)

2026-07-29

2 (9,999)
When it works, this is possibly one of the best purchases we've ever made. Unfortunately, its durability lets it down, which is why I've only given it 2 stars. Less than three years after purchase, the drive wheels have now failed for a second time. They were replaced just 14 months ago and have already worn out again. Samsung does not consider this to be an inherent fault, despite similar reports from other owners, and has quoted £140 for another repair. I am reluctant to spend £140 on repairs every 12–18 months for a premium product. In summary, it's a fantastic machine when it's working, but prospective buyers should budget for ongoing repair costs. Ours is an earlier model, so this experience may not apply to newer versions. However, I have come across other owner reviews reporting similar issues. Online reports commonly reference wheel-related problems, including "stuck wheel" errors, loss of traction, and wear to internal drive components, with some owners also expressing concern about the cost of out-of-warranty repairs.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-07-30

CX

While it's great to see that you enjoy the performance of your Bespoke Jet Bot Robot Vacuum Cleaner, it's a shame that you have faced repeated issues with the wheels requiring a repair. This isn't a known fault with this model, but we're always here to help with any issues that arise. While out of warranty repairs are chargeable, we make every effort to ensure that the costs are as low as possible, and the value received is high. Our engineers provide repairs to the highest possible standard, and will certainly be able to resolve this issue for you. Please reach out to our Support Teams for further help with this process. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ Thank you for sharing your feedback, we hope to be able to regain your trust through our continued support. ^SK at Samsung Support

Disappointed customer666
1 (9,999)

2026-06-14

Wales

1 (9,999)
Not cleaning well. Not mopping well. Just not doing anything well. Missing parts of floor. Just returned from the service; maybe they fixed it. Spare mop pads – not a chance to buy them. Spare cleaning plate for mop pads – not a chance to buy it. Stay away; buy a broom.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-06-16

Samsung

We are disheartened to see that you are having issues with your Robot Vacuum Cleaner! We are confident that our engineers will have got your vacuum cleaner working again to perfection. In regard to spare parts, you can view all the available spare parts we have available for this vacuum here: https://www.samsungspares.co.uk/vr7md97714gwa-0001/catalogue.pl?path=49428&model_ref=15255932 If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

baz60
1 (9,999)

2026-04-16

swindon

1 (9,999)
I thought i would upgrade from my eufy 10 pro… mistake lots of features on the samsung that sadly don’t live upto expectations poor suction, no edge to edge cleaning and the app mapping puts walls where it wants. And lacks features that my old eufy had.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-04-17

Samsung

We’re sorry to hear that the Samsung Bespoke Jet Bot™ Combo AI+ Robot Vacuum Cleaner didn’t meet your expectations when compared with features you were used to on your previous robot vacuum, Baz. This smart and powerful product has been designed as an advanced all‑in‑one cleaning solution, combining vacuuming, mopping and steam sanitisation. It also uses AI Object Recognition to identify common obstacles, pets and different areas of your home, while mapping your space through the SmartThings app. That said, we do appreciate your feedback regarding suction power, edge‑to‑edge cleaning, and mapping accuracy, as real‑world home layouts and individual cleaning preferences can vary significantly. The SmartThings app allows for room recognition, no‑go zones and customised cleaning routines. You may find the following guide from our colleagues overseas helpful, as it explains how to fine‑tune your robot’s performance and cleaning patterns to suit your needs: https://www.samsung.com/us/support/answer/ANS10002356/ Your feedback about missing features compared to your previous device is extremely valuable and has been shared with our product teams to help improve both hardware and software going forward. In the meantime, we remain available to support you in getting the most out of your robot and to help ensure a fully satisfactory experience. Our full contact details and operating hours can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Bhavesh Dadhania
1 (9,999)

2025-12-03

1 (9,999)
I got this on March and now MOP cleaning not working and collecting water and making mess. Contacted customer support for same and they did ask me to what I already done and now they says engineer have to check so someone will call and arrange the collection but no update at all from them chased them twice already and they says it takes 7-10 working day once they get it. Also they says they can charge me if they found something which is strange how on earth I will know what they will do? this is their high end 1000 £ item stop working in just a 6 month time . Not at all satisfied. Also if you move your station to clean it always get lots and i have to replan my entire layout again. also it doe not find small objects and bang on items once to a flower pot put on stand and created a more mess then clean :(
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-12-03

CX

We are disheartened to read that you are having issues with your Bespoke Vacuum Cleaner, Bhavesh. Our colleagues will need to go through all the necessary steps to try to resolve any issues you are having, and if they do not work, we'll look into a repair for you. If our engineers find any issues with your vacuum that voids your warranty, including physical damage, then any repairs done will be chargeable. The repair timescales will all depend on the availability of engineers and/or parts. We do our best to make sure all repairs are done as quickly as possible, however, we want to make sure all items are repaired efficiently! We are sorry to read that they have not yet contacted you, therefore, we'd recommend reaching out to our Support Teams again, and they will get this sorted for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ Your feedback is greatly appreciated, and we'll take this on board to help improve our products and services in the future! ^LB at Samsung Support

KevWoko
5 (9,999)

2025-09-27

5 (9,999)
⭐️⭐️⭐️⭐️⭐️ The Bespoke AI Jet Bot Combo AI+ 3-in-1 is absolutely fantastic! It’s powerful, efficient, and really easy to use. I love how smart the cleaning feels – it navigates smoothly, covers every corner, and switches between functions seamlessly. The suction is excellent, and it leaves my floors spotless with minimal effort on my part. It’s stylish too, so it doesn’t look out of place at home. Honestly, it’s made cleaning so much quicker and easier. I come home and my floors are spotless.
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-09-30

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner! We have taken the chore out of cleaning, and you'll never be disappointed by the results! ^LB at Samsung Support

Mfa1978
1 (9,999)

2025-09-04

1 (9,999)
Extremely disappointed with the product itself and the support from Samsung. It leaves crumbs around the edges, specially around the kitchen island, which is annoying for a device which is not cheap. Samsung say this is not deaigned to do. This AI bot is just pain. Half the time it leaves areas and spends allot of times manuvering around. I was much happier with a £250 Robot vacuum frim a different brand for last 4 years
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Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-05

CX

Thanks for taking the time to leave a review on your Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner. We're sorry to hear that the vacuum has not met your expectations and is having this issue. We would ask that you contact our Home Appliance Team, so that they can look into this and find a solution. You can contact them here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support

Emma1705
1 (9,999)

2025-07-28

1 (9,999)
Both of our wheels have broken after only 2 years but nothing is under warranty any longer so we've had to replace 1 wheel at the cost of nearly £300 and now have to replace another. Won't be replacing the wheel and going to buy another brand of machine. Would not recommend purchasing as it doesn't last
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-07-29

CX

We are sorry to see you are facing issues with your Samsung Bespoke Jet Bot™ Combo+ 3-in-1 Cleaning Robot Vacuum Cleaner, Emma. Our products are made with exceptionally high quality materials, which will last years. Our helpful Support Teams are always on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

M247
1 (9,999)

2025-07-24

Scotland

1 (9,999)
Lasted 6 weeks then the roller brush snapped in two during normal use. Samsung will not repair or replace this under warranty. This expensive device is not fit for normal domestic use. Don’t buy.
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Helpful?

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-04-29

Samsung

We are disheartened to see that you have faced damage to your Jet Bot. This is not how we expect our products to perform like as we use high standard materials to make our products. If you have endured physical damage, then your warranty will be void as this is not covered by the warranty which is in the Terms and Conditions. Your feedback is greatly appreciated, and we'll take this on board to help improve our products and services in the future! ^LB at Samsung Support

Mk1121
1 (9,999)

2025-07-13

1 (9,999)
Just doesnt work unfortunately, every time the bot leaves the staion it knocks one of the mops heads and then when the bot goes back to get the mops heads or recharge it cant because the mop head is blocking it. So everyt8me u use the jetbot you get home to it making a noise that its stuck but its the mops heads blocking it, so hands and knees job every time, shame ive contacted samsung with little use. And they keep removing my reviews?
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-29

Samsung

We are disheartened to see that you are having issues with your Jet Bot. This is not what we expect to happen with our products, and we'll do everything we can to help. We will not remove any reviews, however, if they do not meet the guidelines, the review will be automatically removed. If you are still having issues with your Jet Bot, we'd recommend reaching out to our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Dm30004
5 (9,999)

2025-07-01

5 (9,999)
Cleans all surfaces very well. Sleek and modern. very quite
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-07-04

CX

It is great to see you are loving your Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning Robot Vacuum Cleaner! Thanks to the incredible Intelligent AI Recognition technology, you will have a cleaner home easier than ever before! Along with the All-in-One Clean station, you can rest easy knowing your home is in safe hands! ^LB at Samsung Support

Nightmarevacuum
1 (9,999)

2025-06-16

Huddersfield

1 (9,999)
I will start by saying I am a Samsung person, I love the brand and have phone, tablet and every TV is a Samsung. This machine and the awful customer service has soured the brand for me. Our Jet Bot AI can mop the floors but has no ability to suck anything up, the most important part. It actually gathers dust and dirt up then dumps in places like the kitchen periodically. We contacted Samsung immediately and asked for a refund or replacement, this seemed impossible to them - even though it is actually UK law. Their customer service eventually took it away for repair which is not what we wanted. It has arrived back from the repairer absolutely filthy, and now completely broken. Customer services have offered me a £50 voucher to compensate! What am I supposed to do with £50 against a machine of this value??? Avoid buying one of these - if it doesn't work they won't help you. I am considering throwing it out and buying an alternate brand. A very costly nightmare.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Jeff12
4 (9,999)

2025-06-12

4 (9,999)
Really good, easy to use and operate, rarely need to empty dust bag and change water, really picks up all dust
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
krisboy
5 (9,999)

2025-06-09

Swansea

5 (9,999)
Well impressed with this robot hoover. We've called it after my GOAT Arsenal striker and as he is not missing much. :)
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)
BVS27
5 (9,999)

2025-05-15

5 (9,999)
This was a very good Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner. It would clean floors when left alone at night, only for it to be spotless in the day time!
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Baywatch babe
4 (9,999)

2025-04-28

4 (9,999)
Product is really good, dropped a star for set up instructions and non ease of warranty.
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Deepesh2405
3 (9,999)

2025-04-16

Southall

3 (9,999)
Auto cleaning is not great. Gives errors again and again. Mop is not great
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

4 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
bigshout
4 (9,999)

2025-04-07

4 (9,999)
Intellegent Vaccum which vaccums and mops well....
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Roman73
4 (9,999)

2025-03-25

4 (9,999)
Good cleaning and filtration. Handy storage of dust and well dessigned
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Bilbob2002
5 (9,999)

2025-03-16

5 (9,999)
So far I have had this robot for about a month and it's worked great. Like all robot vacuums it isn't perfect but does a lot better job than ones I have previously had. The base station is robust and works fantastic easy to clean and maintain and enables the robot to do his job well with minimal input from me. The only downside I have found is that the roller brush gets hair wound up in its centre that needs unraveling even though there is supposed to be a hair grinder. But I can live with that once a week for not having to hoover. The mop does a fairly decent job of keeping the wooden floor in a presentable state and means I only have to mop once a week which is great even though I own a dog it manages to keep on top of mucky paw prints so I am impressed. The app is easy to use and very well presented with lots of options including pet care so I can monitor what he is up to while I am out. The only thing I would say is samsung need to make accessories like dust bags for the base station and new mop pads easier to find on there website. I definitely would recommend it though if you want a fully automated hoover and mop it's one of the premium choices out there.
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
KirstenK29
1 (9,999)

2025-03-05

London

1 (9,999)
Broken within first year of use. Sent off for a repair and DPD / Samsung have lost the vacuum. Absolute shambles of a company and customer service is absolutely shocking. No call for three weeks and no update only to be told today it's missing. Asked for complaints procedure only to be told there isn't one. Do not waste your money or time with this company.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Iulia
4 (9,999)

2025-03-04

bracknell

4 (9,999)
This is so helpful to have, it's hoovers really well and mops. It doesn't go really well along the wall but for every day cleaning is great. Also you can't create 2 floors, but it will hoover the second floor. It's really silent, exept went empty the dust
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

4 (9,999)
damo79
5 (9,999)

2025-02-20

5 (9,999)
I purchased this vacuum, as my wife requested addition to our household in form of a robot vaccum. She has high expectations for such equipment and was initially underwhelmed and struggled to map the ground floor in our house. I asked her to be patient and try again and the mapping was successful. It performs very well, cleans and mops the floors very close to edges and helps to keep the floors cleaner adding more free time to do other things. App is intuitive and my wife is very happy with it. Pleased with the purchase. The only negative I have is that spare mop pads are not currently available on Samsung UK website and this needs to be resolved asap - please make all maintenance / spare parts available.
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Cam93
5 (9,999)

2025-02-19

Ireland

5 (9,999)
Very happy with this purchase. Firstly the app is user friendly and intuitive. As for the product itself I've been impressed with its functionality and obstruction detection ability. The functionality of automatically detecting different flooring types and self adjusting settings to suit is very useful, what was particularly impressive was the suction and general performance on thick carpet with excessive dog hair. The overall unit is quite large but the sleek design allow it to fit into the space without looking out of place.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
ChrisA123
1 (9,999)

2025-02-15

Hertfordshire, UK

1 (9,999)
Do not buy one of these. The idea is good, the app is pretty great, and ‘some’ of the tech works really well, but the overall product is unreliable - base station floods, onboard dust tank doesn’t empty - and Samsung service/support is by far the worst I have use in the last 10years. We purchased in November 2024. We had various teething issues with mapping but it did generally figure things out, and did a fairly good job of hoovering and mopping in the background each night. Then in Dec we realised the onboard dust box wasn’t emptying itself. Eventually a full reset resolved this. Then in Jan we found the Cleanstation tank/washing bay wasn’t emptying. More calls and emails to customer support, who very very clearly aren’t trained on these machines - try resetting it again etc. Eventually, after 2 weeks of wrestling with the useless customer service/support team, they agreed it needed collecting. By this point the device is barely 6 weeks old, but it’s outside the return window so warranty kicks in and you have to use their Service agent. They say they will arrange for it to be collected. No time given, no warning til DPD announce they will be collecting ‘that day’, and will be bringing a box. DPD and box arrives, but device doesn’t fit in box. Not even close. Customer services says ‘oops, it’s a new model (which it isnt) and we don’t have any larger boxes’. Very sorry, call you in 48 hours, taking personal care of your case now, etc. Hear nothing. Courier calls a few days later saying they are being tasked to collect it and deliver direct to service agent. Courier is good and does as promised. That was over a week ago. Since then, Samsung have tried sending DPD again, again with too small a box to collect a device that was collected over a week ago. Not a squeak from Samsung/their agent about what’s going on with my machine. Emails and live chats promise call backs. Calls to the help desk are answered only to explain that their system is being updated and they can’t do anything but they will call me back. No eta as to when. I was excited to be an early (ish) adopter, and am somewhat privileged enough to be able to afford the hefty price tag, but on the basis of my experience I cannot recommend either the product, or frankly the Samsung brand/service support offering. If someone from Samsung gets a grip of this matter and contacts me by CoB 16th Feb with an acceptable resolution to all the above, I’ll consider reflecting their solution in an update to the above.
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Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Leamlara
5 (9,999)

2025-02-10

5 (9,999)
Very powerful robot vacuum. Only had it for a week but very happy with it. Moves very fast, doesn't crash into everything due to its sensor. Homes very well also. Very large water tank. Steam feature is great to have to sterilise the mop pads.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kash009
1 (9,999)

2025-02-07

Reading UK

1 (9,999)
No Spares Available - People be careful before buying this Product. You will end up chasing customer services which will point you to third party suppliers and they dont stock the spares. So my suggestion dont buy it. I am stuck with it for now. Cannot return it either as you will loose a big chunk of money :(
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Gill55
1 (9,999)

2025-02-07

Liverpool

1 (9,999)
Disappointing Performance and Poor Edge Cleaning I recently purchased the Samsung Bespoke Jet Bot Combo 3-in-1 Cleaning Robot, and I have to say, I am extremely disappointed with its performance, particularly when it comes to cleaning edges. The cleaner simply does not reach the edges of my rooms effectively. After sending it for repair, I was informed that this limitation is a part of its design. I find it hard to believe that a product marketed as a high-tech cleaning solution would overlook such a fundamental aspect of cleaning. The fact that it cannot clean corners or along baseboards means that I still have to manually clean those areas, negating the convenience I was hoping for. I expected better from a product at this price point. The features like automatic mop washing and sanitizing with steam sound great on paper, but if the device can't perform the basic task of edge cleaning, then it's just not worth the investment. Overall, I feel like I've wasted my money on this product. If you're looking for a robot vacuum that can handle all aspects of cleaning, I would suggest looking elsewhere. Save your money and invest in a cleaner that actually delivers on its promises.
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Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
PollyP1
5 (9,999)

2025-01-30

5 (9,999)
Samsung is a trusted brand and the Jet-Bot 3-in-1 does not disappoint. It seems to get smarter with every circuit giving me back precious time to do more of the things I do enjoy - not hoovering & mopping. It has coped with a busy house of 6 and a very active dog. With three long-haired humans and 1 long-haired canine I expected the brush to get tangled- it doesn’t as the suction is strong enough to cope, yet for those of us home working it’s much quieter than other robot vacuums previously tried. Winter usually brings muddy paw-prints through the house which gets me down as I cannot keep on top of the cleaning, this year with my Jet-Bot combo winter cleaning is a breeze. The Smart- Things app is simple to navigate and means when I’m away, the Jet-Bot combo with its high capacity water tank and self-cleaning mop function is still hard at work. It is a brilliant addition to the household - well done Samsung, smashed it again!
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Mxad
3 (9,999)

2025-01-29

Suffolk

3 (9,999)
Poor design .still smells plastic while steam is on.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Graham31
2 (9,999)

2025-01-27

Manchester

2 (9,999)
I've been really pleased with the Robot 3 in 1 cleaner with the VAC and Mop functions! ...However think twice about buying!! - You can't get replacement mops heads anywhere, Ive been trying for three months ...and when speaking to Samsung customer services they are unable to say if they will ever restock and recommend searching retail outlets, again searched there with no joy. So I've paid a large amount on money for a Samsung device that one of the main functions will not be available due to no accessories available. Please go with a manufacturer that gives the whole round support including accessories for you device.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
huguinho1990
4 (9,999)

2025-01-25

4 (9,999)
suction could be better, overall not bad, does what it advertises
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
KirstenK
1 (9,999)

2025-01-25

London

1 (9,999)
Great product but no mop pads are available so it’s essentiallyir pointless. So disappointing from Samsung. Customer service basically told me tough luck after spending £1300…
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Nutcase DIYer
4 (9,999)

2025-01-19

4 (9,999)
Very good: navigates well around obstacles, mop feature is really useful, so are the automatic mop cleaning and vacuum empty features. Very easy to operate from phone once set up. It does not like small stones which can be sucked up and jam the long rotating brush under the robot but it is easy to remove the stones. Less than perfect: need to be a bit of geek to set up mobile phone control of the robot. Also although not found in the instructions, the cleaning station must be located on a firm surface such as plastic tiles. On some ordinary carpets the cleaning station (which is quite heavy) sinks into the carpet and the robot loading ramp rides up, such that the robot cannot climb up the ramp and into the station.
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
ky29999
5 (9,999)

2025-01-05

London

5 (9,999)
it is easy to use and setup. my wife love it so much. she no need to mop the ground floor.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Faw5y
5 (9,999)

2024-12-28

5 (9,999)
We’re thrilled with the cleaning performance! We simply set the schedule, and it runs overnight, leaving us with perfectly mopped floors in the morning. It’s also a huge time saver—we created a second map for our upstairs area, and by moving the station upstairs before leaving for work, we return home to spotless floors once again. It’s been a fantastic addition to our home!
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
B
5 (9,999)

2024-12-22

Cheshire

5 (9,999)
Takes a bit of patience to learn on the app the tools in how to operate the robot, works really well cleans and hovers great
I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)
Matt
5 (9,999)

2024-12-20

London

5 (9,999)
I bought this a few weeks ago and have been using it every day. Very easy to set up. It can even be programmed to vacuum and mop every day or as needed. It cleans and steams the mop by itself, which is very hygienic; all I need to do is top up the clean water occasionally. Fuss-free maintenance adds to the convenience. It is a bit noisy when it cleans itself, but the noise lasts less than 10 minutes, so I am not really bothered. Loving it so far.
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I recommended this product.
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)
Azzie
5 (9,999)

2024-12-12

West Yorkshire

5 (9,999)
Very easy to use and saves a lot of time hoovering and mopping!
Originally posted on argos.co.uk

Design

5 (9,999)

Features

5 (9,999)
Anonymous
5 (9,999)

2024-12-08

Meath Ireland

5 (9,999)
I would recommend this product, great features and cleans the floor pretty good
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Tom32
5 (9,999)

2024-12-04

Devon

5 (9,999)
First time owing a robot vacuum and already love it. It made a very accurate map and got straight to work, did a nice job on the floors. The app will let me know when I need to empty the dirty water/vacuum bag etc. Overall it's a great bit of kit
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Nandigums
1 (9,999)

2024-12-04

1 (9,999)
It is completely waste of money to buy this vacuum cleaner. this is the worst product I bought it till now. it didn't even clean the along the edges properly. The worst is thing is that if you are not satisfy with vacuum cleaner wants to returns then you have to pay 20% of the cost for using it. I don't understanding how can we know about product without using it. It is literally grabbing money for the waste product. I recommend never ever buy anything from Samsung. even many reviews in the internet says it is worst but I believe in Samsung.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
MantasS
5 (9,999)

2024-11-24

Ireland

5 (9,999)
Supper robot ,we very happy with it .Doing great job in the house .
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SteCraig
4 (9,999)

2024-11-22

Wrexham

4 (9,999)
The app features make this easy to set up and schedule. The only issue is the clogging of the robot bin and clogging
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
StephenG03
4 (9,999)

2024-11-22

4 (9,999)
The filter in robot bin gets clogged easily and blocks
I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
GillBen
4 (9,999)

2024-10-25

Liverpool

4 (9,999)
Wow waking up to clean floors every morning! Easy to set up and does what it says it does. Wish it had the object recognition but I didn’t want to pay the extra for that. I’m thinking of getting one for upstairs. I highly recommend!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
stasgrin
3 (9,999)

2024-10-18

Dorset, UK

3 (9,999)
The hardware is really good! Suction 9\10! Wet mopping 9\10! Cleaning job overall - 8\10! However, the software... it is not working okay. Obstacle recognition - never gets proper results. A plant pot? Surely it is a cup or a plate, haha. Furniture leg? No, it is a "sock". Also, it can stuck on a simple sun glare from a shiny floor and avoid a pretty large area. Another joke is scheduled cleaning. BST (British Summer Time) it fails to recognize, so if you have scheduled your cleaning at 6PM, yup it will run at 6PM and also it will send you about 10 notifications an hour later (at 7PM) that cleaning can not be started by schedule. I could continue the list on and on, but that is just a top of an iceberg. If they improve the soft, I would name it the best vacuum (I had 2 others previously).
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Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

3 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Michael12345
1 (9,999)

2024-10-10

York, UK

1 (9,999)
Some 3 months ago now I purchased a Robot Vacuum and Mop from Samsung. The device on the whole isn't great as it is often getting stuck, going to the wrong areas and not completing cleaning tasks. I've reset it a number of times as well as reinstalling the SmartThings App. It will only map 25% of my house now where as previously it did more. Beyond this it has a fault that the camera isn't working. I have called the service centre around 9 times to get this resolved and had a number of email exchanges with SmartThings team. All of these interactions (apart from one) have been incredible frustrating. When I finally convinced a member of the Samsung technical team that there is a problem and a repair was booked, the logistics partner, DPD, are useless. I was not contacted to arrange a date and therefore wasn't in when they came. On the rearranged date, they didn't turn up and sent me a photo of a random field somewhere. Before I can rearrange, the whole repair has been cancelled. Avoid at all cost!
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Pablo 78
1 (9,999)

2024-10-02

1 (9,999)
I took a punt on this even though I saw a lot of negative reviews about in online. Unfortunately I've been disappointed. For an eye watering £1299, it has only managed to partially clean my home once. Mostly it just goes around in the same circle until the battery dies, like it's confused or think something is in the way, when there isn't. The one time it did manage to partly clean the place, it went into the kitchen and mopped for a out 1 metre and then returned to the docking station to empty the water and remove the mops to finish it on just vacuum mode. I've tried resetting it, checked the sensors are clean, lowered the sensitivity modes to no avail. I tried to contact Samsung technical support who suggested I book a repair but on both attempts they just stopped responding after i said yes. It was 10 pm I noticed so maybe they finish but to just cut you off without even saying anything is just odd to me. Also, when I used the recycling option for £300 discount, which isn't based on the value of the item, I accidentally added robot as the item i was recycling instead of cordless. After give 2 email addresses to contact (both wrong departments they stated in the email reply) and 2 phone calls and various online chats I was promised that it would be changed on the phone and updated once done - it wasn't and turns out they can't change it once the order is made. Fair enough but now I have traded in a working £400 robot vac as scrap which whizzed around with no issues whatsoever for a £1300 robot that just starts going around in circles until the battery dies in various places. the battery is going from 100% to 65% in approximately less that 10 minutes For £1300 I could have got a flagship robot vac with a well known brand but I was loyal to Samsung and now I've completely gone off the company for life
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Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Michael12345
1 (9,999)

2024-09-12

UK

1 (9,999)
I've had numerous issues with this machine since purchase. The primary problem is that the camera stopped working a week after it arrived. I've phoned Samsung around 12 times now to get it sorted. I've been passed from one department to another. Gone through fault finding a least 6 times. No resolution in sight. Now waiting for a carrier to contact me to take it away for an unspecified amount of time (been waiting 3 days so far). The 'technical experts' on the phone are close to useless. Beyond that, the device struggles to find the docking station - it keeps going top a random room and then giving up! It also really struggles with the smallest of thresholds between rooms. Really really poor product and support.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Siyar
1 (9,999)

2024-08-27

Gosport po12 1dd

1 (9,999)
One piece arrived broken, I bought this as a gift for my mother, they didn't have the part, so I just kept it as trash, I sent it to Turkey and it is unusable, I don't even understand how the product is, but their service and customer service are very bad.
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Sir_Tuesday
3 (9,999)

2024-08-17

Wigtownshire

3 (9,999)
Very impressed so far with the robot. Had waited ages for a product that did both mopping and vacuum with an auto empty charge station and was willing to pay the premium when it did finally arrive. Does a brilliant job.,, when it decides to. The software is a massive let down. Kinda feels like 95% of the development was spent on the hardware - which thus far seems amazing, and then the software was an afterthought. (Not sure if I’d better on android but the iOS app crashed regularly) Frequently gets lost, decides not to do some areas for no reason (or if there is a reason there’s no easy way to find out why). The mapping is kinda okay: should be a way to add rooms or point in the right direction. - took 3 attempts to get it to map one room in my house as it kept driving past the open door and ignoring. Got one more (small) room which I can’t split off (bathroom) so refuses to mop. Overall… works amazing when it works, but software is defo lacking. Hopefully with a bit of development this changes as I’m aware is a new product. Maybe feels a bit like a beta.
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I recommended this product.
Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

5 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2024-08-19

CX

Thank you for taking the time to share with us this in-depth review about your experience with the Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner. While we are pleased to read that you are very impressed so far with this brilliant product, especially thanks to its 3-in-1 Cleaning Solution and automatic bin emptying, the software is not meeting your expectations. We appreciate that you have been struggling to use the SmartThings app with your iOS device, and that you have noticed the robot avoids specific areas while not being as constant as you expected. It is also our understanding that, although you like the mapping feature, you would have preferred to add rooms more easily, as it took 3 attempts to map one room, with your bathroom also not being registered by the app and mopped by the robot correctly. In this instance, we would like you to get in touch with our Home Appliances specialists, who will be able to assist you with getting the best experience out of this incredibly smart and autonomous device for the greatest cleaning results in your home. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6423l9PfX ^CL at Samsung Support

Dan2705
1 (9,999)

2024-08-13

Yorkshire

1 (9,999)
Absolutely useless. Please don't waste your money!
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Helpful?
Originally posted on Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner - Satin Grey(VR7MD97714G_EU)

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Aga22
5 (9,999)

2024-07-14

5 (9,999)
Easy to use, works perfectly fine. Robot itself isn’t loud at all, it’s only noisy for a few seconds when emptying storage after hoovering. I can set it off on the app from any place as long as I have access to the internet. Saves me so much time and hassle!
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2024-07-17

Samsung UK Reviews Team

Thanks for the awesome review, Aga! We're thrilled to see how much you are loving your new Jet Bot, especially thanks to how easy it is to use with the app, and of course it's quiet operation. This wonderful vacuum will keep your house tidy without you having to lift a finger or be disturbed during your day! ^CR at Samsung Support

Skar
5 (9,999)

2024-06-24

Belfast, UK

5 (9,999)
It is an excellent product and comes with a 5-year parts and labour warranty.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Erba
5 (9,999)

2026-06-03

Belgique

5 (9,999)
Très bonne achat je ne regrette pas du tout, aspiration au top et pour ce qu'il en est du nettoyage rien n'a rajouter. Je le recommanderais sans hésiter.
Originally posted on Samsung Belgium

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Breezy
1 (9,999)

2026-04-22

Phoenix arizona

1 (9,999)
I wouldn't even waste your money on this. Ive sent mine back atleast 6 time in a year. I clean the floors before I send it around. The sensors stop working and just goes around in circles. The brush gets hair wrapped around it. You will spend more time cleaning this vacuum and on the phone with samsung then you will be using it.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-23

Samsung

Hi Breezy, We’ve heard this and given it careful attention. Insights from everyday use matter as we keep working to improve. Based on your experience, incorporating routine care for key components may further enhance your use of the Samsung Bespoke Jet Bot Combo. Keeping parts clean and well maintained supports consistent performance and helps you get the most from features like mopping and debris collection. While the All‑in‑One Clean Station handles much of the upkeep through automatic cleaning and mop pad sterilization, occasional hands‑on maintenance can further optimize results. Our guide outlines simple maintenance and cleaning steps: How to clean your Bespoke Jet Bot Combo and Clean Station: https://www.samsung.com/us/support/answer/ANS10002339/ Support is always available through whatever channel works best for you: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Please have your reference number (1152405264) available to help streamline support. We appreciate the opportunity to assist you. Glaiza Samsung Care

svem
1 (9,999)

2026-03-09

1 (9,999)
I bought this item a year ago. It only worked for six months, and after that it stopped being able to find areas. Please don’t buy this and waste your money.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-12

Samsung

Hi svem, we acknowledge the time you took to share your review of your Samsung vacuum, and we value the details you provided about your experience with the unit. Your model’s navigation may be affected by room layout, lighting, or obstacles. Samsung provides helpful guidance on how the Jet Bot’s mapping and navigation work, including steps that may improve coverage and movement. You may use the link below for more details: Jet Bot robot vacuum mapping and pattern cleaning FAQs. https://www.samsung.com/us/support/answer/ANS10002355/ If you need further assistance, please contact us through the support options below and include reference number 1152236042 for quicker help. Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung appreciates the input you’ve shared and the opportunity to review your feedback. Khristine Samsung Care

Exasperated
1 (9,999)

2026-02-10

Los Angeles, CA

1 (9,999)
I should have believed the bad reviews. Avoid at all costs and vacuum broke within six months. Trying to get repaired through warranty service has also been a headache and I doubt this vacuum will last after the repair. Avoid at all costs.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-02-11

SEA Care

Hello there, We understand your frustration with your vacuum breaking after 6 months. We want to speak with you directly to provide support and explore options to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152068904) to help our team pull up your information. Have a great day. ^Camille

dexterdexter
5 (9,999)

2026-02-03

5 (9,999)
this is the best Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® with Auto
Originally posted on Samsung US
Dill
5 (9,999)

2026-02-02

5 (9,999)
my mom works hard so she loves not having to sweep up
Originally posted on Samsung US
stoney
2 (9,999)

2026-01-15

Brooklyn, ny

2 (9,999)
I love Samsung products and own many of them but this is the worst I've ever bought. It's clueless - often doesn't follow the directions it's given and either cleans everywhere or nowhere. the suction and functionality is generally pretty good when it works but its inability to follow directions is really annoying.
Originally posted on Samsung US

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-01-15

SEA Care

Hello there, We aim to ensure your Jet Bot vacuum is functioning at its best. Let us help you out. Please refer to the links below to address your concerns about your vacuum's mapping pattern. Click the hyperlinks for tips. Jet Bot robot vacuum mapping and pattern cleaning FAQs: https://www.samsung.com/us/support/answer/ANS10002355/ Reset your Bespoke Jet Bot Combo: https://www.samsung.com/us/support/troubleshoot/TSG10002337/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151847512 so our team can pull up your information when you message us. Have a great day. -John

Daniel
1 (9,999)

2025-12-20

Maine

1 (9,999)
I have had very similar experience to others but after reading Samsung's responce to other complaints I feel like I need to add my experience. Saying these vacuums are not meant to replace normal large vacuums does not align with your marketing, please don't blame your customers. Cleaning the unit properly requires significant effort including tipping the whole base unit to get at access pannels underneth. It handles hair porrly because of design choices in the brush assembly. Poor gasket and latching design in the wastewater tank causes loss of suction and water build up. I could go on but you get the point In my case in a recent cleaning we have found that we were warned by the unit of an issue with the cleaning tray only after it allowed water to overflow and throughout the vacuum pump, bag, and filter to the point that rust from teh motor was clogging the filter. This could have beeen avoided by making better design choices at a number of steps. I just wish we found more of these issues before the warentee ran out. I have many Samsung products that made me think paying for this high end uniti woud be worth it. Samsung I am curious how you intend to turn this to me like you did other negative commenters...
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-12-22

Samsung Care

Hello Daniel, We understand how you feel about your overall experience cleaning the vacuum. We recommend contacting us via the options below to speak with a live representative for additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Anonymous
5 (9,999)

2025-12-17

Namur

5 (9,999)
Une grande aide dans le nettoyage quotidien. Permet de se consacrer à d'autres choses durant la semaine (cuisine, repassage,...) et avoir plus de temps le weekend pour passer là ou l'aspirateur ne sait pas accéder.
I recommended this product.
Originally posted on Samsung Belgium

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Ateho110579
1 (9,999)

2025-11-29

Winter Haven Fl

1 (9,999)
I really don't recommend this product. I've always trusted Samsung's quality, but it's unacceptable that after only a year and minimal use, it's already broken. The battery is faulty, and the charging port isn't working properly. The worst part is the support I've received from Samsung. I've tried several times to get a warranty for this product, but unfortunately, since it was an online purchase and I don't have the original receipt, they can't provide it. They know that with the serial number, it would be much easier to track it since I bought it through their website. In short, I think this will be the last time I buy Samsung, and I certainly won't recommend them.
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-12-01

SEA Care

Hi there, Thank you for bringing this to our attention. We want to speak with you directly to provide support and explore options to assist you with the charging port that is not functioning properly. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151460356) when you message us so our team can retrieve your information. Thank you. -Kimberly

Gottorock
2 (9,999)

2025-11-15

2 (9,999)
Not really worth the price. The mop is good, but the vacuum part needs work. The bin for the vacuum is small, and the filters get clogged a lot. The fact that they don't provide another filter or the option to purchase one is silly.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-11-18

SEA Care

Hello there, We know how important a reliable appliance is at home. We're here to help with your vacuum. For tips on cleaning the filter on your Jet Bot, please refer to page 34 under "Cleaning the Fine Dust Filter". User manual https://downloadcenter.samsung.com/content/UM/202510/20251001131948914/O_DJ68-00907C-05_IB_VR9700DL_AA_EN_250930.pdf To check the availability and compatibility of your vacuum's filter, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368. Hours of operation are 9:00 am – 6:30 pm EST, Monday through Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151348844) when you message us so our team can retrieve your information. Thank you. -Kimberly

Kris
1 (9,999)

2025-06-24

Texas,TX

1 (9,999)
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-25

SEA Care

We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of. If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information: https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149723867, to help our team locate your information when you message us. Have a great day. -John

Lith
1 (9,999)

2025-06-09

New York

1 (9,999)
This product was Samsungs big player in a robot mop and vacuum industry where IRobot had begun to fail as a company. With their amazing reputation for making intelligent products that are well designed and easy to learn, I anticipated this product to be spectacular. What I got was quite a bit shy. As someone who has owned more than my fair share of robot vacuums, something samsung does well is the robots maintenance. For the most part, with one exception, I dont find myself needing to replace water/bags/emptying all that often, despite running it 3 times a week. I love that. The more "set and forget" a robot is, the happier I am to have saved time using it. That is the point after all isnt it? Well, I wish I could say the same about the filters. The irony of a mop/vacuum in one unit is that it frequently vacuums up moisture, which clogs its premotor filter. That thing gets gross and grimy to a horrible degree. I find myself cleaning it out almost weekly. Another complaint I have is the "AI Pathing". Its horrible. If you so much as rotate the base station, it fails to find its location. Where Irobots vacuums will do a little scout run so it can sort itself out, Samsungs bespoke will just *go*, operating on zero information and will ignore no-go and room restrictions. It is horrible. At no point while cleaning with no information does the robot even attempt to figure out where it is after the initial search. Which leads me into complaint 3. It has zero self preservation when it comes to running stuff over. It wont look to see whats in the way, or detect objects. It just runs them over, and 9 times out of 10, I find it stuck somewhere because it ran over a power cord, or somehow a sock somewhere got aggressively sucked into the mechanisms. Then theres the app. Half the time it claims it cant connect to the vacuum, and drawing maps is a horrible pain. Besides not having the tools most other apps have that let you make straight lines, it also "decides" if your room meets its criteria. Im sorry samsung, that my bathroom doesnt meet your predetermined universal laws for how big a bathroom SHOULD be, but my bathroom is my bathroom. It is small, and it is mine. Because of this, my modest bathroom MUST be a part of my kitchen (Or I must slice off a section of my kitchen and declare it bathroom space). The mops like to keep spinning, even when disengaged, and as a result it tracks water on my carpet. It doesnt lift them up high enough off the ground so as not to contact my carpet either, even though my carpet is nothing fancy. There are random spots in my house that it decides via coin flip if it feels like getting stuck. Like around the toilet or under the lip of my sink. It fits, it just decides that today is the day it doesnt feel like finishing the job. Dont get me started on its pathing. The amount of space it misses, especially around the edges of rooms is disgraceful. The mopping surface area is poor at best, and given that the manual tells you NEVER to use cleaning products in the mop water, or on the floor as mopping, I tend to believe its not doing all that great of a job sanitizing, and more so just smearing smudges and messes everywhere. The design of the roller brush is absolutely atrocious, and is a nightmare to clean. There's hair and gunk inside the sides that I can see, but the ends are not removable to allow for basic maintenance of the roller brush like you could if you bought Irobot. All in all, its function is terrible. Go buy any other vacuum product.
Originally posted on Samsung US

Features

1 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-11

SEA Care

Lith, we want to ensure that the vacuum functions at its best. Let's get this taken care of. Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks. Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us. Have a great day. -John

Kathryn
2 (9,999)

2025-04-23

2 (9,999)
Works great…until it doesn’t. Product doesn’t last long for how much you spend. No replacement parts, no manual to let you service product yourself, and after spending so much I don’t want to pay to have to have it serviced.
Originally posted on Samsung US
Response from Samsung:
2025-04-24

Samsung Care

Hi Kathryn, We understand how you feel regarding this vacuum. We are here to help you. Please see page 48 of the user manual for steps to take when the vacuum is not working. https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148887843), and it will help our team pull up your information. ^Rodel

Ccchardo
2 (9,999)

2025-04-08

2 (9,999)
Drum brush broke in half and won't empty mop water out of basin.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-04-08

Samsung Care

Greetings, We understand your disappointment with your broken vacuum. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148706016) to help our team pull up your information when you message us. Thank you. -Ricardo

Dequez
5 (9,999)

2025-03-30

5 (9,999)
Best product in the world excellent product 5 out of five
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Upset
1 (9,999)

2024-12-29

1 (9,999)
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-30

Samsung Care

Greetings! I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you. I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take. https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148035298 to help our team pull up your information. Leo

vixenkp1488
1 (9,999)

2024-12-27

Coarsegold

1 (9,999)
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
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Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-01-28

SEA Care

Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148271092) to help our team pull up your information. Have a great day. ^Camille

Kevin
1 (9,999)

2024-11-23

Macon Georgia

1 (9,999)
Horrible. . . .. . . . .. ..
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-11-25

Samsung Care

Hi Kevin, We can feel your dismay with this vacuum. We are here to assist you. We would like to speak to you directly to gather more information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147733611), to help our team pull up your information. Have a great day! ^Rodel

colla
5 (9,999)

2024-11-10

Bruxelles

5 (9,999)
Appareil facile de mise en service avec l application smarthing. Il est précis et assez silencieux lors de son travail. Est beaucoup plus bruyant lors de son vidage , nettoyage dans sa borne de recharge. Le travail effectué par l aspirateur est remarquable.
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I recommended this product.
Originally posted on Samsung Belgium

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
PHIL
2 (9,999)

2024-07-24

2 (9,999)
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Originally posted on Samsung US
Response from Samsung:
2024-08-01

Samsung Care

Hi Phil, We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you. I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum. Jet Bot Mop is not cleaning properly. https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Docking station positioning for Samsung Jet Bot. https://www.samsung.com/us/support/answer/ANS10002351/ It would also be great if we could talk to you directly and get more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information. ^Rainly

JohnnyTinkleson
5 (9,999)

2024-04-05

5 (9,999)
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)

User manual & Downloads

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11.08.2025

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21.03.2025

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13.12.2024

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*Only available at Samsung.com. Customers must apply the Trade Up discount via the product page, before checking out. Recycled products are non-returnable and have zero value. You will be required to fully uninstall (including disconnecting and draining of water, or wiping all data, as applicable) your appliance, monitor or television and make sure it is ready for collection at the same time we deliver your new product. We reserve the right to refuse the delivery if you fail to do so. A surcharge equal to the amount of the discount you received will apply if you do not recycle or have your product ready for recycling. Offer cannot be combined with multi-buy promotions for Home Appliances. Each household may only recycle one of each type of product and will receive only one trade-up discount for each product type recycled. The Trade Up discount is an incentive to recycle it is not a trade-in value for the recycled product