What to do if my POWERbot vacuum cleaner is not working at all
Most of the issues related to the POWERbot vacuum cleaner are not considered as a device malfunction. It is recommended for you to check the following solutions before visiting an authorised Samsung service centre.
Ensure that the emergency switch is turned on
In order to use the POWERbot, the emergency switch on the bottom of the body must be turned on. If the emergency switch is off, the POWERbot will not work because it cannot be charged, even it is connected to the charger.
Please note:
- If the remote control does not work, replace the batteries (type AAA).
- When not in use for a long period of time for travel or business trips, turn off the emergency switch of the POWERbot and unplug the charger.
Check the POWERbot display
The POWERbot will not work if it is not charged. If the Lo code appears on the status display, charge the POWERbot by connecting it directly to the charger. When charging manually, pressing the body button will not work.
After charging for 10 to 20 minutes, the power indicator can be activated by turning on the status display.
Please note:
- If the POWERbot is set to Partial cleaning mode, it will not return to the automatic charging unit since it only cleans a designated area.
- After partial cleaning is complete, you need to cancel the partial cleaning mode in order for it to return to the automatic charging unit.
- The POWERbot loses its charge naturally when separated from the charger.
- When not in use, always keep it on the charger.
When the POWERbot does not return to the charger unit
Check the installation location of the charger unit
It is recommended that the charger unit be installed in an open and easy-to-discover location. If the charger unit is installed in a dark coloured area or corner, the automatic charging will not work and you will have to charge manually.
Install the charger unit on a flat surface and do not place any objects 0.5 m around the left and right of the charger unit and 1 m in the front. If it is installed or placed on a solid wood floor, it is recommended to install or place it according to the grain direction.
Tips to charge the POWERbot properly
Start the cleaning process from the POWERbot charger unit
When the POWERbot leaves the charger unit, it remembers the location and searches for the charger unit at the shortest distance when it needs to be charged. If the distance between the charger unit and the POWERbot is 5 m or more, it may take a long time to return.
Check the power and cleaning status of the charger unit
If there is a power outage or the charger unit is unplugged, the POWERbot will not be able to locate the charger unit and will not be able to automatically recharge. Please always turn the power of the charger unit on. Make sure that there are no foreign substances on the charging terminal, wipe the charging terminals of the POWERbot and the charger unit with a dry cloth.
Please note: Please use a power supply that is 100 V-220 V ~ or higher.
Thank you for your feedback!
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