Why can’t I turn on my vacuum cleaner in the SmartThings app?
Updated : 22nd September, 2026
If your Samsung vacuum cleaner appears offline in the SmartThings app, it may have lost its connection to your Wi-Fi network or Clean Station. This can usually be resolved by reconnecting the device.
To reconnect the device:
1
Open the SmartThings app
![SmartThings app logo.]()
2
Tap Devices > Check whether your vacuum cleaner is shown as “Offline”
![SmartThings home screen with “Devices” highlighted.]()
3
If it is offline, reconnect the wireless router to the Clean Station by following the instructions in the SmartThings app section of your vacuum cleaner's user manual
4
Once the connection has been re-established, return to the SmartThings app to confirm that your vacuum cleaner is back online
5
If the vacuum cleaner still appears offline after reconnecting, try restarting your Wi-Fi router and the Clean Station before re-attempting connection
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