Why has my BESPOKE Jet Bot AI+ stopped during cleaning?
If your BESPOKE Jet Bot AI+ suddenly stops while cleaning, please check the causes and solutions listed below.
Please note: This is a general guide and the troubleshooting steps are ones that you should try yourself before contacting a technician for further support.
Low battery (Lo)
Manually charge the BESPOKE Jet Bot AI+ by placing it on the docking station.
- Case 1: The battery indicator blinks at 1 second intervals during charging and the indicator will remain in the ON status when fully charged.
- Case 2: "_ _ _ _" will turn on according to charging progress and "FULL" will turn on when the charging is complete.
Please note: The features and appearance of the racks and silverware baskets may vary from your model.
When the BESPOKE Jet Bot AI+ is stuck, jammed or trapped
If the BESPOKE Jet Bot AI+ is stuck, jammed or trapped in the main body while driving, or the driving wheel is lifted, it stops and displays the notification (!).
In this case, turn off the Power switch and remove or clean away any foreign matter that may have caused the jam. If trapped by objects, turn off the Power switch and move it away from the objects to start cleaning again.
- If the BESPOKE Jet Bot AI+ cannot get past an obstacle such as a cord, threshold, etc., pick the BESPOKE Jet Bot AI+ up and move it away from the obstacle.
- If any fabric or string is caught in a drive wheel, turn off the Emergency switch and remove the fabric or string before using it again.
- In the case of any small furniture with short legs, it will be recognised as a threshold, so please remove any such furniture before cleaning.
Please note: For further assistance, please visit Samsung Support. To find your Samsung product's User Manual, head to our User Manuals and Software Guides page.
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