Smart Switch cannot connect to iCloud

Last Update date : Oct 27. 2020


When transferring content from your iOS device using Smart Switch, you may get a message saying the app can't connect to iCloud.

In that case, you should verify your internet connection and account information.If the issue still occurs, your Apple ID may have two-step verification turned on.Read on to learn how to turn off two-step verification.



Step 1 : Smart Switch app cannot connect to iCloud
1 Make sure you are connected to the internet.


If you are unable to connect to iCloud, tap OK to try to reconnect. If this doesn't work, make sure your phone is connected to the internet, and make sure Wi-Fi or mobile data is turned on.

2 Check if you're entering the correct information.


Make sure you are entering the correct Apple ID and password.

Step 2 : Turn off two step verification on Apple account

If you're sure the Apple ID and password are correct but you are still having issues signing into iCloud through Smart Switch, you probably have Apple ID two-step verification turned on.

1 Sign into your Apple account.


Navigate to Apple's account management page. Sign in to your Apple account.

From the Security section, select Edit next to TRUSTED PHONE NUMBERS or TRUSTED DEVICES.

2 Turn off two-step verification.


Select Turn Off Two-Step Verification, and then select Turn Off Two-Step Verification again to confirm. 

Select new security questions, and then select Continue.

3 Sign back into iCloud.


Once two-step verification is off, launch Smart Switch again and sign in to iCloud.

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