Q: Can I use my Galaxy device in Sea water or a Swimming pool?
A: We advise not to expose the device to water at high pressure, and avoid immersing the device in hot water, salt water, ionized water,or soapy water.
Q: Can I use my Galaxy device in a Bathroom?
A: We advise not to use the device when the device is in very humid places, such as swimming pools or bathrooms.
Q: After my Galaxy device has been underwater, will the earphone speaker work immediately after leaving the water?
A: Your device should not have any problem and the earphone speaker work should work as normal – however after any occasion the device gets wet, please dry it thoroughly with a clean, soft cloth before attempting to use the device.
Q: If the area around the multipurpose connector of my Galaxy device gets wet, can I charge my device using the charger or USB cable?
A: If the device has been immersed in water or the area around the Multifunction connector is wet, please wipe device with a clean, soft cloth and allow the device to dry - once the device has dried, you can charge the battery.
Q: The device slightly vibrates when music is played at high volume, and a “bell like” sound can sometimes be heard. What’s the problem?
A: The water-resistant design of the Galaxy device causes it to vibrate slightly in certain conditions. Due to way the Galaxy device case is designed to prevent water entering the device, you may feel a vibration when for example, the volume level or music or game sound is set very high. However this is not a fault, and it does not affect the device’s performance.
Q: Is my Galaxy compatible with accessories used on older devices
e.g. Charging Dock of Galaxy device?
A: No – due to the design of the Multipurpose jack cover of the Galaxy device being designed to help protect the device against water and dust ingression the 5 will be not compatible with existing Desktop Dock, Multimedia Dock (Smart Dock) & Audio Dock used on older models.