Water and Dust Resistance

Last Update Date : Jan 09. 2018

How do I ensure my Galaxy S5 is properly protected against water ingress?

Think the GS 5 is like a submarine. The Navy wouldn’t submerge it until all hatches were closed and secured. To do this please see the steps below.
Note: Do not allow device to get wet until you have completed all these steps.

1. Install the Back Cover
To close the cover, attach the upper part of the back cover and press firmly on each part in order. Ensure that the back cover is closed tightly. Use only Samsung-approved back covers and accessories with the device. The final step in sealing your device is to ensure the snap point just around to the left side of flash is closed.

2. Install the USB Cover
Ensure that the multipurpose jack cover is closed tightly. Run your finger along the cover to ensure it is “flush” with the rest of the case

FAQ about operating environment

Q: Can I use my Galaxy S5 device in Sea water or a Swimming pool?
A: We advise not to expose the device to water at high pressure, and avoid immersing the device in hot water, salt water, ionized water,or soapy water.

Q: Can I use my Galaxy S5 device in a Bathroom?
A: We advise not to use the device when the device is in very humid places, such as swimming pools or bathrooms.

Q: After my Galaxy S5 device has been underwater, will the earphone speaker work immediately after leaving the water?
A: Your device should not have any problem and the earphone speaker work should work as normal – however after any occasion the device gets wet, please dry it thoroughly with a clean, soft cloth before attempting to use the device.

Q: After my Galaxy S5 device has been underwater, will the earphone speaker work immediately after leaving the water?
A: Your device should not have any problem and the earphone speaker work should work as normal .

Q: If the area around the multipurpose connector of my Galaxy S5 gets wet, can I charge my device using the charger or USB cable?
A: If the device has been immersed in water or the area around the Multifunction connector is wet, please wipe device with a clean, soft cloth and allow the device to dry - once the device has dried, you can charge the battery.

Q: The device slightly vibrates when music is played at high volume, and a “bell like” sound can sometimes be heard. What’s the problem?
A: The water-resistant design of the Galaxy S5 causes it to vibrate slightly in certain conditions. Due to way the Galaxy S5 case is designed to prevent water entering the device, you may feel a vibration when for example, the volume level or music or game sound is set very high. However this is not a fault, and it does not affect the device’s performance.

Q: Is my Galaxy S5 compatible with accessories used on older devices
e.g. Charging Dock of Galaxy S4?
A: No – due to the design of the Multipurpose jack cover of the Galaxy S5 being designed to help protect the device against water and dust ingression the 5 will be not compatible with existing Desktop Dock, Multimedia Dock (Smart Dock) & Audio Dock used on older models.

Tips about water and dust resistance

Follow these tips carefully to prevent damage to the device and to maintain the water- and dust-resistant performance of the device.
·Whenever possible, keep your device dry and avoid immersion in water whenever possible, and gently wipe dry after exposure to liquid.
·Avoid exposing your device to water at high pressure or in situations where there is fast running water.
(e.g. In the sea, under a shower)
·Do not use a screen protector.
·This causes sensor malfunctions.
·Ensure that the back and multipurpose jack covers are tightly closed. Otherwise, they may not provide protection from water and dust.
·Do not open the back cover using wet hands or when the device is wet.


Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm

Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.

Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.

How Would You Improve This Answer?

Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion.
NOTE: We cannot respond without your name and email address.




Thank you for your feedback!

Need more help? Contact Us.


Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets


1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603 2262 3005Call From Overseas

24 hours a day/ 7 days a week

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Cyber Services

Product Registration & Service Request

Track my Repair

Get updates on your Samsung Service

Contact Us