Emergency Alert

Last Update Date : Aug 28. 2019

* Please note, this section is designed to give you basic product information, also refer to your user manual for more details.

Emergency Mobile alerts are an automatic message that can be only be sent by authorised emergency agencies.


This is a security alert that you are unable to turn off as it is there to keep you safe and notify you of any threats (Extreme or Severe) in the area. When these are sent out they do not target specific phones, instead it gets broadcasted to a targeted area that is at risk. For this reason, they are unable to exclude a specific phone.

To check that this setting is available on your device follow the below stepsClick to Expand

Please check that your mobile is running on the latest software update. Update if required.

1 Go in to Messages on the device
Emergency Alert
2 Click 3 dots in the top right corner, and select go to settings.
Emergency Alert
Emergency Alert
3 Click Emergency alert settings.
Emergency Alert
4 Click into Emergency alerts and select which types of alerts you would like to receive. Ie. Extreme Threat or Severe Threat. Both will Vibrate when sound plays and Alert sound
Emergency Alert
Emergency Alert
5 In emergency alert settings, click on Alert Reminder. You can choose Once, Every 2 minutes or Every 15 minutes
Emergency Alert
6 If you would like to test this feature, In emergency alert settings select Emergency notification preview.

You can also visit the Ministry of Civil Defence & Emergency Management website to find out more information about emergency alerts.

A List of compatible phones can be found on the Ministry of Civil Defence & Emergency Management website here

If your device can not be found on this list, or all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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