How do I perform a Hard Factory Reset?

Last Update Date : Jan 17. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



To perform a hard factory reset on your smartphone, follow the steps below:


NOTE: Proceeding with this option means all the data stored on the phone will be wiped out. It is recommended to back-up all your files first before performing a hard reset.


Step 1: Power the phone off. With the device powered off, press and hold the Volume Up key, the Home key and the Power key simultaneously for 7 seconds.


hard reset 

Step 2: When the phone vibrates (or you see the Samsung Logo), release the Power key but continue to hold the Volume Up and Home key.


Step 3: Continue holding the Volume up and Home key until the “Android system recovery” screen appears.


android recovery 


Step 4: Use the Volume buttons to scroll up and down to highlight the “wipe data/factory reset” option, and then use the Power key to make the selection.




Step 5: Press the Volume down key to navigate in the menu and highlight Yes __ delete all user data, and then press the Power key.




Step 6: Once the factory reset is done, you may use the Volume and Power keys to highlight and select the “reboot system now” option. The hard reset process will then be completed. Restart the device.







** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us