How do I perform a Hard Factory Reset?

Last Update Date : Jan 17. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

To perform a hard factory reset on your smartphone, follow the steps below:

 

NOTE: Proceeding with this option means all the data stored on the phone will be wiped out. It is recommended to back-up all your files first before performing a hard reset.

 

Step 1: Power the phone off. With the device powered off, press and hold the Volume Up key, the Home key and the Power key simultaneously for 7 seconds.

 

hard reset 


Step 2: When the phone vibrates (or you see the Samsung Logo), release the Power key but continue to hold the Volume Up and Home key.

 

Step 3: Continue holding the Volume up and Home key until the “Android system recovery” screen appears.

 

android recovery 

 

Step 4: Use the Volume buttons to scroll up and down to highlight the “wipe data/factory reset” option, and then use the Power key to make the selection.

 

wipe 

 

Step 5: Press the Volume down key to navigate in the menu and highlight Yes __ delete all user data, and then press the Power key.

 

yes 

 

Step 6: Once the factory reset is done, you may use the Volume and Power keys to highlight and select the “reboot system now” option. The hard reset process will then be completed. Restart the device.

 

reboot 

 

 

 

 

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