Batería portable para The Freestyle de 32.000mAh

White
VG-FBB3BA/ZX

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Batería portable para The Freestyle de 32.000mAh
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Características

Disfruta de la libertad de proyectar tus contenidos donde quieras con la base de batería Freestyle

* Es posible que el producto no funcione correctamente en espacios muy polvorientos o húmedos.
** Consulte el manual de la caja para obtener instrucciones detalladas.
*** El Freestyle se vende por separado.

Batería de alta capacidad de 32.000mAh

Proyecta tu película favorita con hasta 3 horas de uso con la base de la batería del Freestyle que tiene una alta capacidad de 32.000mAh/3,6V.

* El Freestyle debe conectarse al primer puerto de la base de baterías del Freestyle, que está etiquetado como salida de 50W. Si The Freestyle está conectado al segundo puerto USB etiquetado como In & 10W Output, no podrá funcionar.
** Con la compra de la Base de Batería Freestyle se incluye un cable USB que se conecta al Freestyle.
*** La base de la batería del Freestyle dura hasta 3 horas (estándar IEC62087) cuando sólo está conectado el Freestyle.
**** El tiempo de uso de la batería puede variar según el contenido que se proyecte y la frecuencia de uso.

Admite carga para smartphones

Carga tu dispositivo móvil con la base de batería de The Freestyle mientras proyectas tus contenidos al mismo tiempo

* Si utiliza la base de la batería de The Freestyle para ver The Freestyle y cargar su dispositivo móvil al mismo tiempo, el tiempo total de uso puede variar.
** Se necesita un cable USB independiente para cargar el dispositivo móvil.
*** Sólo el primer puerto etiquetado como salida de 50 W admite la carga de alta velocidad del móvil.
**** El segundo puerto USB con la etiqueta de entrada y salida de 10 W admite la carga general del móvil.

Diseño que complementa The Freestyle

La base de la batería del Freestyle se combina a la perfección con el proyector para que se vea bien desde todos los ángulos.

Especificaciones

  • Modelo Compatible

    LSP3 / LFF3

  • Características

    Freestyle Battery

  • Energía

    32000mAh (3.6V)

  • Power Output

    60W

  • Color

    Blanco

  • Diseño

    Freestyle Battery

  • Modelo Compatible

    LSP3 / LFF3

  • Power Capacity

    32000mAh (3.6V)

  • Power Output

    60W

  • USB-C

    2

  • Set (WxHxD)

    99x91.35x99.6mm

  • Paquete (Ancho x Alto x Profundidad)

    106.5x104x111.5mm

  • Producto

    0.9 kg

  • Paquete

    1.0kg

  • Manual del usuario

    Sí

  • Garantía

    1

Reseñas

Batería portable para The Freestyle de 32.000mAh

1.8

Recomendado por 16% de los clientes.

Escribir una reseña
5 estrellas 15%
4 estrellas 4%
3 estrellas 2%
2 estrellas 1%
1 estrellas 78%
Características 3.0
Rendimiento 3.0
Diseño 3.0
Calidad 3.0
Resumen de reseñas de AI
  • El producto tiene un problema generalizado donde la batería deja de cargarse y se vuelve inutilizable después de un período relativamente corto, a menudo menos de un año.
  • Muchos clientes informan que la batería deja de funcionar después de solo unos pocos usos o dentro de los 6-12 meses, a pesar de la garantía anunciada de 12 meses.
  • Los clientes están insatisfechos con el fallo del producto y la pobre respuesta del servicio al cliente, ya que la empresa a menudo se niega a honrar la garantía o brindar un apoyo significativo.
  • El consenso es que este es un producto de mala calidad con un defecto de diseño fundamental, y los clientes recomiendan encarecidamente no comprarlo debido a la alta tasa de fallas.
Generado por IA a partir de reseñas de clientes, que pueden incluir reseñas con incentivos.

Reseñas con imágenes y videos

Filtros

El orden por relevancia coloca las mejores reseñas en la parte superior. Consideramos los votos importantes, la reseña más reciente, imágenes y otras características que los lectores buscan en sus reseñas.

Ordenar

Filtros

81 Reseñas

Anonymous
5 (9,999)

2024-08-02

Bogotá

5 (9,999)
Es muy útil para llevarlo a cualquier parte, además funciona como soporte para colocar encima el proyector, lo cual lo hace fácil de manipular y llevar a cualquier parte!
[D] Alternative Text [D] Alternative Text
Recomendé este producto.
Útil?
Publicado originalmente en Samsung Colombia
Respuesta de Samsung:
2024-08-02

Social Media.

Hola, Carlos.👋 ¡Nos encanta recibir comentarios como el tuyo! Gracias por compartir tu experiencia 💙

Anonymous
5 (9,999)

2026-01-07

Lima-Perú

5 (9,999)
Yo lo tengo hace 2 años y es super práctico para freestyle.
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Recomendé este producto.
Útil?

Características

5 (9,999)

Rendimiento

5 (9,999)

Diseño

5 (9,999)

Calidad

5 (9,999)
Respuesta de Samsung:
2026-01-07

Lima

Muchas gracias por tu atención. Tus comentarios son muy importantes para nosotros. ¡Esperamos que tengas una experiencia maravillosa con tu accesorio para tu Freestyle Samsung! ¡Estamos a tu disposición!

RFAM
1 (9,999)

2025-10-03

PERU

1 (9,999)
Ese producto solo funciona 3 veces y luego ya no se puede recargar y Samsung no se hace responsable de la garantia porque dicen que son accesorios,mas estafado no puede ser.
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Útil?

Características

1 (9,999)

Rendimiento

1 (9,999)

Diseño

1 (9,999)

Calidad

1 (9,999)
Respuesta de Samsung:
2025-10-09

Performance Team

Hola, lamentamos que el producto no haya cumplido tus expectativas. Estamos trabajando continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, puedes comunicarte con nosotros a través de los canales de atención disponibles en este enlace: https://www.samsung.com/pe/support/

Aunty Betty
1 (9,999)

2024-08-27

1 (9,999)
Within a year of purchase, the battery won't charge, so we can no longer use the projector as intended while camping or in the garden.
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Útil?
Publicado originalmente en Samsung UK
Guido73
1 (9,999)

2026-06-08

London

1 (9,999)
Stopped working having been used only 2-3 times over a few years. Appalling product. Projector is great, but this battery failing so miserably has really dented my confidence in Samsung, particularly noting the other, similar reviews and the lack of support provided to the many people who have been let down by Samsung here. NOT FIT FOR PURPOSE. Not recalled when it should have been. Samsung are hiding from the issue and hoping time will wash over the issue. It doesn't work like that, actually. Step up, or lose your customer base. Allowing reputation to fray at the edges leads to trust in a corporate entity unravelling.
Útil?
Publicado originalmente en Samsung UK
d8fce
1 (9,999)

2024-08-04

uk

1 (9,999)
I will let Samsung advise... Samsung UK Support 5e28285084ec30034d4b1a66 Sat, 03 Aug 2024 10:31:17 BST I understand there are other reports from other customers about this same problem Dave, but sadly, we really don't have a way of replacing this. I do apologise Dave. This is not the experience we wish to create for any of our customers. At Samsung, we want all of our customers to have a great experience when using our products so I very much regret that you haven't been able to do so on this occasion. I hope that you'll have a better Samsung experience next time. Is there anything else that I can help you with today?
Útil?
Publicado originalmente en Samsung UK
Perthshire
1 (9,999)

2025-08-15

Scotlannd

1 (9,999)
Why is this product still on sale? First one lasted two charges. Retailer replaced it. Second one lasted three charges. Totally defective product. Luckily no reports of danger of fire or explosion - still there is a risk there for defective batteries
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Útil?
Publicado originalmente en Samsung UK
SANTIAGOChile
1 (9,999)

2023-08-21

1 (9,999)
Tengo dos de estas baterías. Duraron algunos meses. Ni siquiera el año y repentinamente dejaron de cargar. Ninguna de las dos toma carga. Sólo queda parpadeando eternamente el led blanco que indica que están conectadas a la corriente.
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Útil?
Publicado originalmente en Samsung Chile
DisappointedCustomer
1 (9,999)

2023-10-17

Frisco, Texas

1 (9,999)
I used the battery base maybe 6 times within a year. The battery will not hold a charge. Based on all of the negative reviews, Samsung should recall this product and replace it with something that actually works.
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Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-10-17

Samsung Specialist

I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Aerisjo
1 (9,999)

2024-06-18

Santiago

1 (9,999)
No la compren. Hay muchos reclamos porque falla en menos de un año y deja de cargar. Yo compré 2 y una no duró ni 6 meses. Y buscando la casa me encontré con muchas personas con la misma falla y sin solución.
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Útil?
Publicado originalmente en Samsung Argentina
Anonymous
5 (9,999)

2023-08-20

5 (9,999)
Compre esta bateria hace 3 meses y ha superado mis expectativas. Funciona para mi proyector the freestyle, pero ademas puedo cargar con carga rápida mi telefono. Tiene larga duración y funciona muy bien
[D] Alternative Text [D] Alternative Text
Recomendé este producto.
Útil?
Publicado originalmente en Samsung Chile
Anonymous
1 (9,999)

2025-03-12

1 (9,999)
Muy mal producto. Al principio funciona bien pero después no permite cargarla. Es una lástima que Samsung se desprestigie y no le importe nada.
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Útil?
Publicado originalmente en Samsung Spain
Respuesta de Samsung:
2025-04-09

Samsung.com

Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo

Btsteve
1 (9,999)

2023-12-08

England

1 (9,999)
Not working just out of warranty as the rest say a lot of money to have to replace annually. No recommendation from me am afraid
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Útil?
Publicado originalmente en Samsung UK
NPhy
1 (9,999)

2024-01-27

London

1 (9,999)
I used the battery base, maybe once or twice, it's a year old device. I left it to charge overnight, with the bottom light flashing white, I take the projector and the battery today to use, only to find that it wont turn on or show any sign of life. Reading other reviews, it seems that this pack stops working after a year, it's like it's had some code programmed in to stop working after a certain time!??? Very disappointed that Samsung is not taking note of this issue by the looks of public reviews.
Útil?
Publicado originalmente en Samsung UK
D.C.
1 (9,999)

2023-02-03

Sydney, Australia

1 (9,999)
I bought the Freestyle Projector, and during the time I bought it, Samsung were running a gift redemption offer where they would give a free Freestyle Battery Base. Anyway 3 months later the battery completely dies, and the warranty experience has been horrendous. Samsung say that its cover under warranty, but their support centers are repairing of replacing it, because I didn't actual buy the thing and can't prove that I purchased it. It has been an horrendous and the battery remains unfixed.
Útil?
Publicado originalmente en Samsung Australia
Leksuk
1 (9,999)

2026-06-21

1 (9,999)
(Esta reseña se ha recibido a través de una promoción.) La batería del Samsung Freestyle no vale absolutamente nada. Solo pesa y decepciona. Ojalá funcionara al nivel de su peso, porque después de unos meses ya es imposible de recargar, incluso teniendo garantía. Y no soy el único: hay montones de usuarios con el mismo problema. Para colmo, el alimentador del Freestyle 2 terminó quemado, igual de malo que la batería. Samsung, una decepción total. No esperaba una calidad tan pobre en productos tan caros.
Útil?
Publicado originalmente en Samsung Spain
Respuesta de Samsung:
2026-06-26

Samsung.com

Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo

Alfred_23
1 (9,999)

2023-09-01

México

1 (9,999)
Utilicé la batería un par de ocasiones y luego dejó de funcionar, no carga se queda parpadeando pero nunca pasa del primer led, he visto otras reseñas que les ha pasado lo mismo, es decir que no es un problema aislado, increíble que no tengan estándar de calidad en la producción de sus accesorios, tan caros y no sirven. La garantía una pesadilla, mas de 2 meses y no la reparan, cambian o me hacen devolución, en fin todo pésimo.
Útil?
Publicado originalmente en Samsung Mexico
SebOnLittleBike
5 (9,999)

2026-02-03

5 (9,999)
j'ai le freestyle 2 avec la batterie et le case circulaire. Je pense qu'il faille utiliser la batterie régulièrement pour avoir une bonne durée de vie. Pour ma part, je l'utilise avec mon vidéoprojecteur, en recharge de smartphones ou pour alimenter un écran externe via DEX. La longévité ne semble pas bouger. Cela fait une bonne réserve pour recharger ces appareils, montres, écouteurs en nomade. Pour ma part, très pratique
Recomendé este producto.
Útil?
Publicado originalmente en Samsung France
Respuesta de Samsung:
2026-02-04

Service clients Samsung

Bonjour SebOnLittleBike, Un grand merci pour votre avis positif sur notre Batterie portable The Freestyle! Nous sommes ravis de lire que vous êtes satisfait(e) de votre expérience. Votre soutien est très apprécié. N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung

Michael
1 (9,999)

2023-08-22

1 (9,999)
Like many others, my battery no longer holds a charge as well. I used it for maybe 15-20 hours in the 11 months I had it before it stopped charging. It was great while it worked. Now people are saying its not even covered under warranty? That's a huge disappointment on Samsung's part. They let us down with this one. I expect the same copy and paste troubleshoot instructions response below...
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-08-22

Samsung Brand Ambassador

Michael, We're very sorry to hear that your Freestyle Battery Base is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you! ~ Samsung Specialist

Steve999
1 (9,999)

2023-10-01

Cambridge

1 (9,999)
I bought this just over a year ago, used 4 or 5 times and worked really well. Like most other people who have bought it, the battery eventually stops working and won’t charge after minimal use and Samsung aren’t interested. It has taken me a long time to buy anything Samsung after the last warranty issue I had with them and I think I have learned my lesson with them this time.
Útil?
Publicado originalmente en Samsung UK
Libero Zampillo
1 (9,999)

2023-10-24

Santiago

1 (9,999)
Compre este producto hace un año a la fecha y me dejo de cargar…fui al servicio técnico ubicado en calle Campos de Deportes donde me señalaron que ya la garantía no era efectiva y que además debía llevar el producto a calle Holanda…por lo visto la atención no es hacia el cliente Leo comentarios hecho por otras personas y cómo conclusión me queda que esté producto es pésimo.
Útil?
Publicado originalmente en Samsung Chile
Seiko
1 (9,999)

2023-09-30

Borders

1 (9,999)
18 months old, used half a dozen times and the battery now refuses to charge! Called Samung support to get assistance but was told out of warranty. Absolutely shocked at Samsung's attitude towards customer satisfaction and even more appauled at Samsung's batteries life expectancy! Incredibly disappointed with this product and it's unreliable design.
Útil?
Publicado originalmente en Samsung UK
RubenB
1 (9,999)

2024-08-28

Buenos Aires, Argentina

1 (9,999)
El producto me vino como voucher al comprar el Freestyle. Lo usé una vez cuando lo recibí para verificar que funcionaba bien, y un año después, cuando lo quise volver a cargar ya no cargaba, tan solo parpadeaba el primer led. Lamentablemente ya estaba fuera de garantía. No lo recomiendo para nada
Útil?
Publicado originalmente en Samsung Argentina
AdrianR75
1 (9,999)

2024-07-29

Buenos Aires

1 (9,999)
no me duro ni 6 meses, como a tantos otros usuarios, aquí en Agentina, y por lo que vi en otros países tambien, de Latinoamérica, despues de un tiempo, no carga la batería, y se queda con la luz titilando y nada.....un desastre.....no entiendo como estafan a la gente asi, con una marca seria.
Útil?
Publicado originalmente en Samsung Argentina
Lauro Tobar
1 (9,999)

2026-05-09

Popayan Colombia

1 (9,999)
Nunca lo probe a su llegada... Confie en la calidad del producto y la marca SAmsung. Con el tiempo cuando necesite la bateria NUNCA funcionó, NO cargo NUnca ni tampoco teniauna reserva como para hacer funcionar el proyector un breve momento... NUnca proporciono energia al Proyector.
Útil?
Publicado originalmente en Samsung Colombia
Respuesta de Samsung:
2026-05-28

Samsung

Hola, sentimos que el producto no haya cumplido tus expectativas. Trabajamos continuamente para mejorar nuestros productos y servicios. Tus comentarios son muy importantes para nosotros. Si necesitas ayuda con alguna situación, puedes comunicarte con nosotros a través de los canales de atención disponibles en este enlace: https://www.samsung.com/co/support/

MDJD
1 (9,999)

2023-12-28

1 (9,999)
As with everyone else - it stopped working just out of warranty. I don't mind if a product is faulty - mistakes happen, but when a company ignores the voice of an large number of people who have the same issue - that's when it's time to leave that company completely.
Útil?
Publicado originalmente en Samsung UK
JUDGEtony60
1 (9,999)

2025-12-14

Gosport

1 (9,999)
[This review was collected as part of a promotion.] Junk used 3 times didn't use for a while went to use again wont charge hundreds of people having same issue 😕 so why aren't samsung sorting it about time you fixed the problem and recalled the duff ones warranty or not it a samsung problem not ours
Útil?
Publicado originalmente en Samsung UK
dja073
1 (9,999)

2024-07-15

1 (9,999)
My battery has failed after only a few charges. I used the charging adapter supplied with the projector and the supplied cables. There are lots of other examples where these batteries have failed and SAMSUNG still sell this defective product.
Útil?
Publicado originalmente en Samsung UK
jamie40
1 (9,999)

2024-08-05

1 (9,999)
Only used it a few times and now it doesn't charge. Judging by the reviews here and elsewhere, this is a fundamental fault with the battery design and not just with mine. Samsung should recall this product - it does not work.
Útil?
Publicado originalmente en Samsung UK
Adam-o
1 (9,999)

2024-01-04

Loughborough

1 (9,999)
Failed just outside warranty, no longer charges - seems super common manufacturing defect that occurs at eerily similar times. Awaiting resolution of escalation, initial response was "buy a new one" - who would do that?
Útil?
Publicado originalmente en Samsung UK
Scrawnyb
4 (9,999)

2023-07-08

4 (9,999)
[This review was collected as part of a promotion.] I've had no issues with this thing, from buying to setting up; it was perfectly uneventful! That is how I prefer setting things up, so A+ on that front. I recommend. There isn't much else to say; it's working great!
Útil?
Publicado originalmente en Samsung US
Drew69
1 (9,999)

2023-09-23

North Yorkshire

1 (9,999)
If i could give no stars, i would, I Bought this on the 11th September 2022, just out of warranty and now it won't charge, absolutely rubbish, useless piece of crxp, do not buy. Samsung get your act together.
Útil?
Publicado originalmente en Samsung UK
ElCh13fo
2 (9,999)

2023-08-16

2 (9,999)
Same as every low rating here. Worked fine (~2.5 hours) for a few months and now it just completely stopped charging. Contacted support, they 'escalated' it a number of weeks ago and nothing has been heard.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-08-17

Samsung Brand Ambassador

ElCh13fo, We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a service appointment. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Voxx_YVR
1 (9,999)

2024-12-21

1 (9,999)
Maybe 16 months old (or less) and will not charge. Just flashes one light. Tried many cables, chargers. Nothing. It's embarrassing this product fails after so little use and for its cost as well. horrible
Útil?
Publicado originalmente en Samsung Canada
Respuesta de Samsung:
2024-12-23

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Anonymous
1 (9,999)

2024-08-11

Whittier, CA

1 (9,999)
Stop working after 8 months. Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help. Even they don't know how to do a warranty claim from my end. What a bummer!!!
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2024-08-12

Samsung Specialist

I’m sorry to hear your Freestyle Battery Base is no longer working as expected. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

NB_101
1 (9,999)

2024-08-18

1 (9,999)
Battery has developed a fault and is no longer charging. I have an extremely expensive paper weight due to a fault which seems extremely common and with no recognition from Samsung of this fault.
Útil?
Publicado originalmente en Samsung UK
Bmax
1 (9,999)

2023-02-14

1 (9,999)
the freestyle batter was amazing for the first 24 hours it worked. stopped charging after that. i plan on trying it one more time since i love my freestyle projector. fingers crossed.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-02-15

Samsung Brand Ambassador

Bmax, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Anonymous
1 (9,999)

2023-11-14

Chile

1 (9,999)
La batería del FreeStyle fallan en la carga al cabo de unos meses, basta con buscar en la web bateria freestyle no carga para ver una gran cantidad de usuarios reclamando la misma falla.
Útil?
Publicado originalmente en Samsung Colombia
Respuesta de Samsung:
2023-11-16

Social Media.

Hola, Leonardo. En nuestros centros de servicio podrás solicitar asesoría de nuestros técnicos. Encuentra el más cercano aquí 👉 https://tinyurl.com/yg7qmq56

Jw1969
1 (9,999)

2025-04-17

1 (9,999)
Similar to other reviewers my experience is that the battery stopped working after a couple of charges and due to the warranty expiry Samsung will not replace it. Very disappointing.
Útil?
Publicado originalmente en Samsung UK
Genaro m
1 (9,999)

2023-09-18

1 (9,999)
Igual que otros compradores menos de 6 meses de uso y dejo de funcionar solo queda parpadeando la primera luz al cargar y no carga ni funciona nunca más y no lo use más de 2 veces
Útil?
Publicado originalmente en Samsung Chile
Fritzy2023
1 (9,999)

2023-08-27

North east

1 (9,999)
Same as all the other reviews, stopped working after using it a handful of times, numerous calls and emails to Samsung but no replacement, refund or repair to honour the warranty
Útil?
Publicado originalmente en Samsung UK
Anonymous
5 (9,999)

2022-08-27

Miami, Florida

5 (9,999)
the battery base is a must have! it allows the freedom to take your freestyle and enjoy it on the go. enjoyment for your family and friends at any location you choose.
Recomendé este producto.
Útil?
Publicado originalmente en Samsung US
Mattruwood
3 (9,999)

2023-05-18

Brisbane

3 (9,999)
When the battery is working, it's great. I don't want to fault the battery. It's a shame it only runs the projector for around two to three hours, that means regular charging. There's also no warning when the battery is about to run out of power, it simply shuts down, as does the projector along with it. Like others, my battery came as part of a deal with the Freestyle projector. Unlike others, I paid for it as a separate purchase so I have proof of purchase, which makes things a bit easier when dealing with Samsung. The battery died after six months of use - that's why it only gets three stars. At least it didn't die one week after the warranty ran out, like some other manufacturers' products. The process of replacing the battery is terrible; my experience of Samsung Australia service has been pretty bad. The battery needs to be tested before it can be replaced. I live in Brisbane, and I've got a choice of two service centres to take the battery for testing, one is sixty kilometres from where I live, the other is 100 kilometres from where I live. But this is not the battery's fault, the battery is fine when it works.
Útil?
Publicado originalmente en Samsung Australia
Bhsk
1 (9,999)

2024-05-09

Melbourne

1 (9,999)
This Battery is useless, I used it twice and now I can’t charge it anymore, been on charge for longer then 24 and no charge at all. Do not waste money on this.
Útil?
Publicado originalmente en Samsung Australia
Respuesta de Samsung:
2024-05-10

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

Crewesader
1 (9,999)

2024-01-25

Crewe

1 (9,999)
As with almost every other reviewer, battery will not take any charge and is therefore useless and a complete waste of money given its slight age and use
Útil?
Publicado originalmente en Samsung UK
mirobuk83
1 (9,999)

2023-10-04

London

1 (9,999)
Unfortunately like some other customers complaining about the product. Just passed the warranty and battery stop working, charging. No good Mr Samsung.
Útil?
Publicado originalmente en Samsung UK
Devon1985
1 (9,999)

2023-08-14

England

1 (9,999)
Like all the other reviews, I had mine for less than a year and it has stopped charging. I probably charged and used the battery less than 10 times.
Útil?
Publicado originalmente en Samsung UK
2MNoodles
5 (9,999)

2023-08-14

Sydney

5 (9,999)
Good build quality.....fits on bottom of Freestyle well. Makes it heaps easier to take to back yard or set up at a mates place for the footy.
Útil?
Publicado originalmente en Samsung Australia
Puppyduc
5 (9,999)

2024-04-01

5 (9,999)
Have been using for a week now and no problems charging requires the time expected. Operation as expected and very useful as device charger.
Útil?
Publicado originalmente en Samsung Australia
Kevinpp
1 (9,999)

2023-11-05

Bristol

1 (9,999)
1 month out of warranty and stopped charging like everyone else, Samsung doesn't care and won't help. Looks like an obvious design fault.
Útil?
Publicado originalmente en Samsung UK
Matengawhat
1 (9,999)

2024-04-15

West Yorkshire

1 (9,999)
Battery dead, clearly we all having same issue, tgses batteries clearly have an issue, Samsung refusing to recognise or honour
Útil?
Publicado originalmente en Samsung UK
floppa
1 (9,999)

2024-09-05

1 (9,999)
don't waste your money! won't charge after 5 uses!!!!! very very disappointed especially being a long term samsung customer!!
Útil?
Publicado originalmente en Samsung Australia
Respuesta de Samsung:
2024-09-10

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

molkobill
1 (9,999)

2024-05-31

1 (9,999)
Broken battery, not charging, just 10 months after the purchase. Trying to charge it for two days, only one led is flashing.
Útil?
Publicado originalmente en Samsung UK
Goldenbozo
1 (9,999)

2024-04-11

Colchester

1 (9,999)
Clearly a manufacturing fault, but like absolutely everyone else I have a very expensive dead battery with very little use!
Útil?
Publicado originalmente en Samsung UK
themarkchristie
1 (9,999)

2025-07-25

Scotland

1 (9,999)
[This review was collected as part of a promotion.] Stops working after less than a month, i honestly didn't listen to the reviews as i thought it would be just user error
Útil?
Publicado originalmente en Samsung UK
Garry1n
1 (9,999)

2024-04-03

1 (9,999)
Like all others - battery died after very little use and does not charge. Shocking product from a company like Samsung
Útil?
Publicado originalmente en Samsung UK
MaxnKitty
1 (9,999)

2023-08-09

1 (9,999)
Battery worked great until it didn't; stopped accepting charge ~18mo and Samsung refuses to provide warranty support.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-08-09

Samsung Brand Ambassador

MaxnKitty, It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

flipwuk
1 (9,999)

2024-11-28

1 (9,999)
Nice (cosmetic) design but stopped working after just under two years, and this seems to be a very common fault
Útil?
Publicado originalmente en Samsung UK
Diego Nieto
5 (9,999)

2023-10-05

Neiva, Huila- Colombia

5 (9,999)
Excelente producto, hasta el momento a funcionado perfecto, esperar que con el tiempo funcione de igual forma.
Recomendé este producto.
Útil?
Publicado originalmente en Samsung Colombia
Respuesta de Samsung:
2023-10-12

Social Media.

💙 😎

Balla27
3 (9,999)

2024-06-09

3 (9,999)
[This review was collected as part of a promotion.] This product is average. Don't know much about technology but it works like it should (gets the job done)
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2024-06-10

Samsung Specialist

Balla27, Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Voxx_yvr
1 (9,999)

2024-12-21

1 (9,999)
just over a year , and does not hold. charge. Absolutely useless, expensive paper weight. Embarrassing
Útil?
Publicado originalmente en Samsung Australia
BKBK
1 (9,999)

2022-10-14

Omaha, NE

1 (9,999)
Was cool when it worked, already stopped charging after two months of use which was only 5-6 times.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2022-10-14

Samsung Brand Ambassador

BKBK, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following, as these may help resolve the issue: - Make sure you are using the adapter (EP-TA865) that was included with The Freestyle to charge. Other adapters may fit, but might not charge the battery, or may cause damage. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. If the issue persists, please contact Samsung Support and an agent will gladly assist. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

matisaul
1 (9,999)

2023-08-07

1 (9,999)
Me duró 4 meses y luego dejó de cargar. Pésimo para un accesorio de este precio.
Útil?
Publicado originalmente en Samsung Chile
Monica
1 (9,999)

2023-03-24

Florida

1 (9,999)
Battery stopped charging after a few uses. And yes, I used the correct charger.
Útil?
Publicado originalmente en Samsung US
Respuesta de Samsung:
2023-03-27

Samsung Brand Ambassador

Monica, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Jeef
1 (9,999)

2024-05-19

UK

1 (9,999)
Very light usage, maybe only 7 full cycles of charge. Now it doesn't charge.
Útil?
Publicado originalmente en Samsung UK
Amestrot
5 (9,999)

2023-06-01

Bordeaux

5 (9,999)
Super article pour utiliser le vidéo projecteur à tout endroit sans prise
Recomendé este producto.
Útil?
Publicado originalmente en Samsung France
Respuesta de Samsung:
2023-06-02

service clients Samsung

Bonjour Amestrot, Merci beaucoup d’avoir partagé votre expérience suite à l’achat d’un appareil Samsung. Nous sommes ravis que le produit convienne à vos besoins ! N'oubliez pas de télécharger l’application Samsung Members pour retrouver les conseils de la communauté Samsung, recevoir les dernières newsletters et des offres exclusives sur différents produits : https://www.samsung.com/fr/apps/samsung-members/ A très vite, Charlie, service clients Samsung,

fermy
1 (9,999)

2023-10-03

1 (9,999)
La bateria no me salió buena, ya que solo tuvo 5 usos y no cargó más.
Útil?
Publicado originalmente en Samsung Argentina
Kdawg
5 (9,999)

2026-02-18

5 (9,999)
[This review was collected as part of a promotion.] Everything was good and I'm very happy,thank you for a great product
Útil?
Publicado originalmente en Samsung US
D3FCE
1 (9,999)

2024-08-03

Uk

1 (9,999)
Good projector let down by battery that fails - and gets no support
Útil?
Publicado originalmente en Samsung UK
Philee
1 (9,999)

2024-11-16

1 (9,999)
As with many have issues with charging product not fit for purpose
Útil?
Publicado originalmente en Samsung UK
Orbv
1 (9,999)

2024-05-09

1 (9,999)
Bought alongside freestyle. Ony used twice . Now won't charge
Útil?
Publicado originalmente en Samsung UK
toma
1 (9,999)

2023-11-06

1 (9,999)
Stopped working after using a few times. Really poor product
Útil?
Publicado originalmente en Samsung UK
Leandrodj
1 (9,999)

2023-07-25

1 (9,999)
Less than year, i gets a brick. No charge, first led blink.
Útil?
Publicado originalmente en Samsung Australia
Steveddddd
5 (9,999)

2023-09-27

5 (9,999)
Bought it a month ago…offered at a good price Works well
Recomendé este producto.
Útil?
Publicado originalmente en Samsung Canada
natis1005
1 (9,999)

2025-09-25

1 (9,999)
Me funciono un mes como mucho y nunca mas lo pude cargar
Útil?
Publicado originalmente en Samsung Argentina
Kaykay
5 (9,999)

2025-08-25

5 (9,999)
[This review was collected as part of a promotion.] Awesome , happy with purchase.. Samsung is innovative.
Útil?
Publicado originalmente en Samsung US
TomoB
1 (9,999)

2024-02-27

Bristol

1 (9,999)
Died after being used two of three times. Really poor.
Útil?
Publicado originalmente en Samsung UK
Kkcelio
1 (9,999)

2024-11-19

1 (9,999)
After a time the battery don’t charge anymore, rubish
Útil?
Publicado originalmente en Samsung UK
blubug
4 (9,999)

2026-04-06

4 (9,999)
[This review was collected as part of a promotion.] This is an awesome product. Love everything about it
Útil?
Publicado originalmente en Samsung US
Big al
4 (9,999)

2026-03-23

4 (9,999)
[This review was collected as part of a promotion.] Love it thanks it works very well will buy it again
Recomendé este producto.
Útil?
Publicado originalmente en Samsung US
Paul Liverpool
1 (9,999)

2023-09-20

Liverpool

1 (9,999)
Lasted 10 days outside it's warranty. Won't charge.
Útil?
Publicado originalmente en Samsung UK