What to do if Samsung Mobile Device heated up while charging the battery?

Last Update Date : Mar 06. 2018

During wireless or fast charging, the device and charger may become hot but this does not affect the device's lifespan or performance. If the battery becomes too hot, the charger may stop charging.

Tips and Precautions when charging battery

When using smartphone products, please pay attention to the following points and use them safely:

• When using wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. Especially, do not place cards such as RFID card , credit card, door lock card between device and back cover. The device may not charge properly or may overheat and cause damages

• Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers including car chargers or cables may cause performance problems and malfunctions or damage the device that are not covered by the warranty.  

• Using Non Samsung-approved products (eg : wireless charger, USB cables, car chargers, Micro USB Connector, USB power adaptor) that are not guaranteed to be compatible may cause damage to the product.

• If the lower part of the device overheat, it could be due to faulty USB cable. Replace the damaged USB cable with a new Samsung-approved one

• Be careful not to let foreign objects enter the charger connector (connector, plug). It may cause overheating due to corrosion or temporary short-circuit of power terminal

• If the device is charged while the multipurpose jack is wet, it may cause damage to the device. Thoroughly dry the multipurpose jack before charging

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us