Why Samsung Mobile Device stops charging when it is not fully charged?

Last Update Date : Aug 15. 2018

During wireless or wired charging, both the device and the charger may become hot. If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. 

 

When the battery is heated up to a specific temperature, the device's charging algorithm will operates accordingly and charging may stop. 

 

This is a normal operating condition to prevent damage to the device. Wait for the device to cool down and then begin charging again.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Samsung Customer Service Centre @ Westgate will be closed for renovation works from 07 January 19 to 08 February 19. Operation will resume on 09 February 19 at 11:00am. We apologize for any inconvenience caused.

Contact Us