What to do when Samsung Galaxy Tab S4 overheat during usage?

Last Update Date : Sep 13. 2018

When the device heats up while charging the battery

While charging, the device and the charger may become hot especially during wireless charging or fast charging.

This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charger may stop charging.

Please note:
• Disconnect the charger and close any running apps when the device is overheated. Wait for the device to cool down and then begin charging again
• If the lower part of the device overheats, it could be due to damage connected USB cable. Replace the damaged USB cable with a new Samsung-approved cable
• When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger

When the device heats up during use

When you use features or Apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running Apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and Apps being used, these examples may not apply to your model.

• During the initial setup after purchase or when restoring data
• When downloading large files
• When using Apps that require more power or using Apps for extended periods
• While multitasking or running many Apps in the background
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation App in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials
• When you are roaming

Please note:
• Keep the device updated with the latest software
• Conflicts between running Apps may cause the device to heat up. Restart the device
• Deactivate the Wi-Fi, GPS and Bluetooth features when not using them
• Close Apps that increase battery consumption or that run in the background when not in use
• Delete unnecessary files or unused Apps
• Decrease the screen brightness
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, visit a Samsung Service Centre for further assistance.

Limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may turn off to cool down.

• If the device becomes hotter than usual, a device overheating message will appear. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running Apps will be closed and you will only be able to make emergency calls until the device cools down

• If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Overseas

1800-7267864For other Products Enquiries

+65 69161261From Overseas

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us