What to do when Samsung Mobile Device is exposed to underwater and affect the sound quality during call?

Last Update Date : Feb 22. 2018

If the device has been immersed in water or speaker is wet, sound may not be heard clearly during a call because water may get in the speaker hole during exposure to underwater. For such incident, wipe the device with a dry, soft cloth and allow to dry thoroughly before using the device.

For faster drying, try using cool wind and/or shake the device smoothly a few times whilst holding the speaker face down. Despite this, when some moisture remains on mesh in front speaker, the sound quality may still be unclear. 

The moisture on the mesh can be removed by speaker vibration during call, please check the device’s sound state while making call for a period of time.

If the sound quality is still unclear after trying these tips, please visit our Samsung Service Centre or call our Call Centre for further assistance.

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