What to take note when adding Loyalty card with Samsung Pay?

Last Update Date : Jun 07. 2018

How to add Loyalty card with Samsung Pay?

In Samsung Pay, select Add on the top right-hand corner and tap on Add Loyalty cards. Search for and select a retailer from the retailer list. You can scan your loyalty card or manually enter the respective card number.


Alternatively, click on Loyalty cards in Samsung Pay to add your loyalty card.

How many Loyalty card can I add?

You can add as many Loyalty cards as you wish. However, only a total of 12 cards (Loyalty, Credit/debit cards) can be added as Favourite Cards.

You may select which Credit/Debit and Loyalty cards you would like to access with Favourite Cards by selecting Settings, then Manage Favourite Cards.

Can I register cards with barcodes?

You are allowed to register cards without barcodes. To do so, click Add a card that is not in the list. Take a picture of the front and/or back of the card and fill in the relevant information.

Which devices support Samsung Pay barcode loyalty feature?

The barcode loyalty feature is supported on Galaxy S9/S9+, Note8, S8/S8+, S7 edge, S7, Note 5 and S6 edge+.

What to do if the cashier is unable to scan my barcode correctly?

Show the card number below the barcode to the cashier if unable to scan the barcode correctly.

What to do if the Loyalty feature is not available in my app?

Make sure that you have updated to the latest version:

1. Launch Samsung Pay App
2. Click on Settings
3. Tap on About Samsung Pay
4. Click on the Update button to download the latest version of Samsung Pay. If you are using the latest version of Samsung Pay, the Update button would be greyed out

What to do if the Loyalty card is not in the list?

You can add a card manually by selecting Add a card that is not in the list.

How to present my Loyalty card in Samsung Pay to the cashier?

Activate Favourite Cards when at the check-out counter/ cashier. Swipe right or left to select the loyalty card.

If your Loyalty card is not added in Favourite Cards, select your card from the banner towards the upper right hand corner of the Favourite Cards screen. Tap on the card and show its barcode (top of screen) to the cashier.

Alternatively, you can select your card from Loyalty cards list. Select Tap to use card and present the barcode/card number to the cashier.

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us