Samsung Galaxy Buds Offer
Frequently Asked Questions

Pre-order a Galaxy S10 or S10+ and receive Samsung Galaxy Buds ($129.99 value).*
*With valid offer claim. Supplies are limited. Terms and conditions apply.

Pre-order period: 2/21/19 - 3/7/19 
Redemption period: 3/3/19 - 4/4/19 
Resubmission deadline: 4/11/19

Who is eligible to participate in the Samsung Galaxy Buds Offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who pre-ordered a Galaxy S10 or S10+ device between 2/21/19 and 3/7/19. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions at the bottom of the page.

I bought a different Samsung product. Am I eligible for this offer?
No, only the pre-order of a Galaxy S10 or S10+ qualifies.

Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.

What will I receive with my eligible purchase in this offer?
Upon approval, you will receive Galaxy Buds. Supplies are limited. Terms and Conditions apply.

When will I receive my free Galaxy Buds?
After your registration is approved, your Galaxy Buds will be sent to the shipping address you registered within 6 to 8 weeks.

How do I register for this offer if I pre-ordered a Galaxy S10 or S10+?
1. Download and install the Shop Samsung app on your Galaxy S10 or S10+ from the Google Play store.
2. Open the Shop Samsung app, tap the "Menu Icon" on top left > select "My Inbox" > Samsung Galaxy Buds Offer.
3. Tap ALLOW when prompted to allow Shop Samsung to make and manage phone calls and access your contacts.
4. Tap REGISTER NOW for the Samsung Galaxy Buds Offer.
5. Tap OK when prompted to sign in to your Samsung Account to redeem the offer.
6. If you are not signed in to your Samsung Account on your device, you will be prompted to sign in. Otherwise, you will be automatically signed in to your Samsung Account on the Shop Samsung app.
7. Fill out the required information, and if prompted, upload receipt/proof of pre-order by 11:59:59 PM ET on April 4, 2019.
How do I register if I pre-ordered more than five (5) smartphones?
If you pre-ordered multiple smartphones, you will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next smartphone.

The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to check your device IMEI for eligibility. Shop Samsung will not access your contacts or address book.

The Shop Samsung app asks me for permission to access my contacts when I tap the Register Now button on the promotion. Why does Shop Samsung need access to this information?
Shop Samsung requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung will not access your contacts or address book.

Can someone else register my offer claim on my behalf?
No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.

What kind of proof of pre-order will I need to provide to redeem this offer?
If you've pre-ordered a Galaxy S10 or S10+ during the eligible pre-order period, you may not need to provide any additional proof of pre-order. If prompted to provide proof of pre-order, you can use: 
a. In-Store Purchase: Save your register receipt.
b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of pre-order as well as the packing slip received with the device.
c. If you do not have any proof of pre-order, you will need to return to the carrier/seller store and request a proof of pre-order that lists which device you pre-ordered as well as its pre-order date.

What happens if I pre-ordered my Galaxy S10 or S10+ on Samsung.com or the Shop Samsung app?
If you pre-ordered your phone on Samsung.com or the Shop Samsung app, you will receive your Galaxy Buds with purchase as part of the check-out process. Once your purchase has been verified, you will receive an email confirmation with more details on your gift(s).

Am I able to submit an Offer Claim Form if I pre-ordered my Galaxy S10 or S10+ on Samsung.com or the Shop App, but opted out of selecting a gift at checkout?
Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions at the bottom of the page.

Can I register a claim on each qualifying device using the same Samsung Account?
Yes, you are able to use the same Samsung Account to register a claim on each qualifying device.
How do I redeem this offer if it was purchased on behalf of a business?
For 50 or more devices, please contact samsungpromotions@sea.samsung.com to obtain a registration form.

What information do I need when registering my claim?
You must have your qualifying device(s) as well as the receipt(s) in hand (if prompted) to fully complete the registration process.

If I lost my receipt/proof of pre-order to the qualifying device pre-order, can I still participate in this offer?
If registering for the promotion via a Galaxy S10 or S10+, you may not need a receipt/proof of pre-order to participate. If prompted, you will need to provide proof of pre-order. If you do not have a receipt/proof of pre-order, please see your retailer and request a new receipt listing your Galaxy S10 or S10+ and the date you pre-ordered it.

When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?
You will not be able to register for this offer after April 4, 2019, and will no longer be eligible for the offer after that time.

What happens if I am having general problems with my claim registration?
To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the top right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.

What do I do if I registered my information, but I have not received an email or app confirmation within 24 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online here. 
2. Check your Spam folder (emails will be sent by noreply@samsungpromotions.com or noreply2@samsungpromotions.com.
3. If there hasn't been an update to your registration status within 48 hours, please contact Customer Support at 1-866-888-5503.
What do I do if I am rejected?
You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by April 11, 2019. If you do not receive this email, please contact Customer Support at 1-866-888-5503.

What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.

Where should I go if I need to resubmit my claim?
If your claim has been rejected, you can resubmit your claim with receipt/proof of pre-order from the link sent in the email you have received. You can check your registration status in the app from Menu > My Inbox or online here.

What should I do if I'm taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.

How long will it be before I can see a status update after submitting a claim?
Please allow at least 24 hours after submitting for your registration status to be available using the email address you registered with for the offer.

What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.