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FAQs
Why shop the Samsung Outlet?
You won’t find better offers anywhere on Samsung.com or in the Samsung Shop App. We are bringing you the best offers around, so you can get everything you’ve been waiting for at refreshingly affordable prices.
Are Samsung Outlet products refurbished or open-box?
All Samsung Outlet products are brand new and fresh out of the box. At least until you open it.
Can I return items purchased in the Samsung Outlet?
Yes, it will follow same return process as regular items.**
Will you price match if I find a better offer elsewhere?
If the you find a lower price on Samsung.com or the Samsung Shop App within 15 days of your Samsung Outlet purchase, you can contact Customer Service who will honor the lower price and refund the difference. We can only price match within 15 days of your date of purchase. We cannot price match if you purchased the product outside of Samsung.com or the Samsung Shop App.
Can I pick up products in store?
No
What does “while supplies last” mean to me?
Samsung Outlet products are available at a limited quantity. Product availability is subject to change at any time.
I tried to purchase a product but do not see it in cart. What happened?
Unfortunately, due to high demand, supplies for the product you wanted to purchase have been exhausted. Shop similar products in the Samsung Outlet or explore other offers on similar products here.
Why are these product available at such a low price?
Similar to other outlet stores from premium brands, we are always rolling out new, exciting products. And Samsung understands that everyone shops differently. So we are bringing you discounts on some our overstocked, previously released products so you can live your best connected life.
Is there anything wrong with Samsung Outlet products?
Not at all. All Samsung Outlet products are brand new and ready for you to enjoy.
