Transaction Information Is Missing or Is Incorrect in Samsung Pay
When you add credit or debit cards in Samsung Pay, you should be able to view your recent transactions. However, sometimes a weak internet connection or a card issuer's policy may prevent transactions from showing up. Other times, the full transaction amount may not display until later. Keep reading to learn what to do in these different situations.
If transaction information is not received, Reward points may not be issued.
Incorrect Transaction Information
Some card issuers or payment networks (Visa, MasterCard, etc.) may only report the initial amount to Samsung Pay, which may be different from the final transaction. You can refer to the card issuer's app or website to see the final transaction details. If you believe there is still an error, contact the card issuer and the place of purchase.
Recover Missing Transaction Information
Samsung Pay requires an active internet connection to download recent transactions. Make sure your phone is connected to Wi-Fi or mobile data. You may need to restart your phone to reestablish the connection.
If the transaction information still doesn't display, it may be because of the card issuer's policy. Proceed to the next section to learn more.
Download the Card Issuer's App
Some card issuers may not have a mobile app.
If you still can't see your card's transactions in Samsung Pay, it may be because of the card issuer's policies. Some card issuers and payment networks may not allow transaction information to be displayed in Samsung Pay. To view the issuer's policy or your card's transactions, you can open the issuer's app, or visit their website.
To download the issuer's app, open Samsung Pay on your phone. Touch Wallet, and then touch the CREDIT/DEBIT tab. Touch your desired payment card. Touch Info, and then touch DOWNLOAD. To download, install, and open the issuer's app, follow the on-screen instructions.
You can also contact the card issuer and ask if there have been any recent changes in its policies that do not allow transactions to be displayed in Samsung Pay.
Other answers that might help
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.