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Update Your Samsung Galaxy Device to Be Compatible With Samsung Pay

Your Samsung Galaxy device may require an over-the-air software update to download Samsung Pay. Availability of OTA updates may vary by service provider. Please follow the directions provided below for your wireless service provider to check for and download an update for your device.

Samsung Pay is only available on compatible Samsung devices with the original software. Rooted or custom operating systems installed on the device are not supported.

Requirements for Samsung Pay

To use Samsung Pay, you need:

  • A compatible Samsung device*

  • A supported payment card from a participating bank

  • A Samsung account

  • A registered fingerprint or Samsung Pay PIN

  • To be located in the country of the participating bank**

*If compatible, newer devices will have Samsung Pay preloaded.

**For verification purposes, you must be located in the same country of the participating bank when adding a payment card in Samsung Pay.

Recommendations for Updating

We recommend the following before you update your device:

  • The battery should be charged to 50% or higher.

  • Connect to a Wi-Fi® network to avoid unnecessary data charges.

  • Ensure there is available storage space on the device memory. The space required will be determined by the update.

  • Use a Samsung USB cable. 

  • Back up your data using Smart Switch.

During the update, we recommend the following:

  • Please do not use the device or press any keys.

  • Do not remove the battery.

  • Do not turn off the device.

  • Do not disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

Updating Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S6 active, or Galaxy Note5

Screens and settings available may vary by wireless service provider and software version.

Before proceeding, we recommend you connect to a Wi-Fi network to avoid unnecessary data charges. File size can vary depending on the update.

  1. From the Home screen, touch Apps.

  2. Touch Settings.

  3. Touch About device or About phone.

    It may be necessary to touch the SYSTEM tab and then touch About device.

  4. Touch Software update.

  5. Touch Check for updates > OK.

  6. If a system update is available, follow the prompts to download and install the update.

    Depending on how many versions your software is behind the latest version, it may be necessary to repeat this process multiple times.

Your device may turn off and on a few times during the update process. After the update is complete, your data are preserved, but if you stop the installation by removing the battery or turning off the device, your device may not work normally. To avoid data loss, we recommend you back up your important data before you begin the update.

You cannot downgrade the software after the update has been completed.

Download and Install Samsung Pay

Screens and settings available may vary by wireless service provider and software version.

  1. From the Home screen, touch Apps.

  2. Touch Play Store.

  3. Search for and select Samsung Pay.

  4. Touch INSTALL > ACCEPT to start the download.

  5. After the download is complete, touch OPEN.

  6. Samsung Pay will check your device's software version and download the latest update.

    The latest software version is required for compatibility with Samsung Pay.

  7. After your device update is complete, touch NEXT > INSTALL to begin the installation.

  8. Touch OPEN to start using Samsung Pay.

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