Use Smart Switch to transfer content with your PC or Mac
The one tiny drawback of getting a new phone is having to manually transfer all your important data. Don't worry, Smart Switch allows you to easily transfer contacts, photos, messages, and other types of files. You can even create a backup for your old phone's files on your PC or Mac, and then transfer or sync your data onto your new Galaxy phone.
Note: To use Smart Switch, your phone must run Android 4.3 or iOS 4.2.1 or later.
Before you start gathering all your files, you should first make sure your PC meets the minimum requirements to use Smart Switch. To find out if your PC or Mac supports Smart Switch, visit the Smart Switch page, and select Requirements under Overview.
Create a backup
After installing Smart Switch, you'll need to back up content from your old phone and save it on your PC or Mac.
Connect your phone to your computer using a USB cable, and then tap Allow on your phone. Next, navigate to and open Smart Switch on your computer, and then click Backup. Your computer will automatically start backing up your phone's data, which may take several minutes. When it's done, a screen will appear informing you it's complete. Click OK.
Default save location
When you back up your old phone's content on a PC or Mac, the files are automatically stored in a default location (unless you've chosen a different location). Below are the default locations, so you'll know where everything is stored.
Windows 8, Windows 7, Windows Vista: C:\Users\[username]\AppData\Roaming\Samsung\Smart Switch PC
Windows 10: C:\Users\[username]\Documents\Samsung\SmartSwitch
Mac OS X: /Users/[username]/Documents/Samsung/SmartSwitch/backup
Note: To quickly access the AppData folder, click Start. In the search bar, type appdatas and press the Enter key.
Note: Before you start transferring data, make sure the file types are supported by Smart Switch on PC or Mac.
Transfer the backup files on your computer onto your new phone, so you can enjoy all your music and photos on the go. But first, turn off or temporarily disable your firewall, anti-virus, anti-spyware, anti-malware, and other security tools on your PC, so all your files can transfer.
Open Smart Switch on your computer. When prompted, connect your new Galaxy phone to the computer using the USB cable. Once it's connected, the Smart Switch screen will appear.
On your computer, click Restore and, if desired, click Select your backup data to choose specific data to restore. When you're ready, click Restore now. Once restoration is complete, click OK.
Note: You may need to allow permissions on your phone to complete the backup.
Here's another way to get content from your computer onto a new Galaxy phone - you can synchronize data on your phone with your computer. Syncing ensures you have the same content on your PC or Mac and your phone.
On a PC, click Outlook Sync on the Smart Switch screen. If you are not already logged into your account, sign in with your Microsoft Outlook credentials. Next, click Sync Preferences for Outlook, select what you want to sync, and then click OK. Click Sync Now, and then click Confirm when finished.
On a Mac, click Sync on the Smart Switch screen. Choose specific content to sync from your computer, and then click Sync Now. When syncing is complete, click Confirm.
Other answers that might help
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864