Supported file formats for Samsung Cloud

Samsung Cloud home screen displayed on phone

Before you go uploading your entire phone to Samsung Cloud, make sure all your different file types are supported. Otherwise, you may think something is backed up when it's not - and then accidentally delete it forever. But don't worry, Samsung Cloud supports all kinds of files.

Note: Available settings may vary by carrier and software version. Not all countries or carriers support this service. Samsung Cloud is not available on Verizon phones or tablets.

Supported files in Samsung Cloud

You can upload everything from photos and videos to documents and songs to Samsung Cloud, but they need to fit some requirements. The following file types are supported in Samsung Cloud:

  • Photo and Video Files: Samsung Cloud automatically uploads all of the photos and videos in Gallery in their original formats except those protected by DRM (Digital Rights Management).

  • Document Files: Samsung Cloud supports hwp, gul, pdf, doc, xls, ppt, docx, xlsx, pptx, htm, html, and txt.

  • Audio Files: Samsung Cloud is able to upload MP3, M4A, 3GA, AAC, OGG, OGA, WAV, WMA, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, and more.

  • File Size Limitation: Individual files over 1GB will not be uploaded.

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help