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Turn on Reactivation lock on your Samsung smart watch

Lost watch on coffee table

If something happens to your watch, you don't have to worry about someone getting their hands on your personal information. The Reactivation lock feature uses your Samsung account information to make sure no one can unlock it. Now you can have peace of mind if it's ever lost or stolen.

Note: Available screens and settings may vary by wireless service provider, software version, phone, and watch.

Before setting the Reactivation Lock

Please read the following information before setting up and using the Reactivation Lock:

  • When Reactivation lock is activated and the watch is reset, you will be prompted to sign into the Samsung account that was used to lock the watch. This prevents strangers from accessing your personal data.

  • The Samsung account will also be required if the Galaxy Wearable app has been reinstalled, or the app data has been deleted.

  • If the watch was purchased with the Reactivation lock turned on from a used marketplace or store, the previous Samsung account must be entered. Contact the place of purchase.

  • If the Reactivation lock cannot be removed or if you've lost your Samsung account information, the watch will need service. A proof of purchase is required. Please visit the Support Center to request service.

  • Remember to turn off Reactivation lock before requesting repairs, reselling, or returning the watch. Otherwise, the recipient will not be able to remove the Reactivation lock.

  • The Reactivation lock is active until it is deactivated with the Samsung account.

Turn on Reactivation Lock

Note: The Reactivation lock feature may not be on by default.

On your phone, open the Galaxy Wearable app, swipe to and then tap Find My Watch or Find My Gear. Tap Set Security, and then tap Reactivation lock. Tap the switch to turn it on. Enter the password for your Samsung account, and then tap OK.

To turn off it, simply tap the switch again, and enter your Samsung account password.

Turn on reactivation lock through Galaxy Wearable app

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