Frequently asked questions about Samsung Cloud subscriptions
The Samsung Cloud service on your Galaxy phone offers multiple storage subscriptions, so you can store even more data on the cloud. There are three plans you can choose from: the basic plan which is free for Samsung customers, the 50GB plan, and even a 200GB plan. If you are interested in a premium subscription, we have some answers to frequently asked questions about how it all works.
Note: Available settings may vary by carrier and software version. Not all countries or carriers support this service.
Frequently asked questions
What is the cost of a storage subscription plan?
As a Samsung customer, you will get the basic plan storage for free if you have a compatible phone. However, if you want more space in Samsung Cloud, you can purchase a subscription plan for additional GB.
To find the different plans, navigate to Settings, and then tap Accounts and backup. Tap Samsung Cloud, and then tap Storage plan. Swipe left or right to see the different plans.
You can purchase a 50GB plan for $0.99 a month, or a 200GB plan for $2.99 a month.
Note: Some carriers do not allow you to upgrade your storage.
How do I cancel a monthly subscription?
From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap Storage plan, and then choose the basic plan. Your subscription charge will be canceled on the next payment date.
How do I request a refund?
From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap Storage plan. Under your current plan, tap More Options, and then tap Purchase history. Select your latest purchase, and then tap REQUEST REFUND. Tap REQUEST REFUND again. Eligibility requirements depend on the amount of storage in use and you are within 7 days of your next billing cycle.
When is my next billing cycle?
Your next payment is due in a month, on the same date and time as your initial purchase. You can see the next payment date by going to Settings, and then tapping Accounts and backup. Tap Samsung Cloud, and then tap Storage plan. Here is where you can see when your next payment is due.
How do I update my credit card information?
To change your credit card information, go to Settings, and then tap Accounts and backup. Tap Samsung Cloud, and then tap Storage plan. Tap More Options, and then tap Payment methods. Tap Credit card, fill out the necessary information, and then tap REGISTER.
Note: Some countries do not support this because of payment gateway company issues. In this case, please terminate your subscription and use your new card to register for a new subscription.
If my storage amount does not change after I purchase a plan, what do I do?
You can request a storage space check on your Cloud storage. From Settings, tap Accounts and backup, and then tap Samsung Cloud. Tap Storage plans, and then tap More Options. Tap More Information, and then tap More Options again. Tap Request storage space update, and then tap REQUEST. The request will be sent to Samsung, and you will be notified soon.
Where can I find my purchase history?
You can locate your purchase history by going to Settings, and then tapping Accounts and backup. Tap Samsung Cloud, and then tap Storage plan. Next, tap More Options, and then tap Purchase history - you will see up to three years of your purchase history.
Other answers that might help
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