1. Home
  2. /
  3. Perform a Powerwash on Your Chromebook Pro

Perform a Powerwash on Your Chromebook Pro

A Powerwash is a Factory Reset that is used prior to performing a system recovery. Performing a Powerwash will resolve most software issues and does not require the creation of Recovery Media. You can also perform a recovery on your Chromebook Pro.

Performing a Powerwash will erase all user accounts and local data. Prior to performing a Powerwash, it is recommended that you backup any important data using a USB drive, SD Card, or  Google Drive.


  1. To perform a Powerwash, select the Status Tray on the desktop.

  2. Select Settings.

  3. Scroll down and select Show advanced settings.

  4. Scroll down and select Powerwash.

  5. Select Restart.

  6. After your Chromebook has restarted, select Powerwash and Revert.

  7. It will take a couple of minutes for the Powerwash to take place and will erase all user accounts and local data.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Message Us

Live Chat support with a Samsung Care Pro.


Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
  • General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
  • Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
  • Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864