Use your Samsung smart watch in an emergency situation

Galaxy Watch Active 2 displaying SOS screen

It’s best to always be prepared. If you ever need emergency assistance, your Samsung smart watch has features capable of helping. Hopefully, you'll never find yourself in a real crisis, but if you do, you can send SOS messages to assigned contacts to let them know where you are and how to track you down. In the event where you need medical assistance, your medical information can be quickly accessed to help first responders.

Note: Available screens and settings may vary by provider, phone, or watch.

Set up and send SOS requests

Note: SOS request is not available for a Galaxy Fit.

When you get a chance, you should set up the SOS feature on your smart watch in case the unthinkable ever happens.

On your phone, open the Galaxy Wearable app. Swipe to and tap SOS, and then tap the switch next to SOSes. Review and then agree to the Terms and conditions. Next, you'll be asked to add an emergency contact. You can tap either Create contact or Select from contacts., and then add or create your desired contact.

To send SOS requests in an emergency, press the Home key on the smart watch quickly 3 times. Your emergency contacts will receive SOS messages containing information about your current location and how to track you for up to 1 hour.

List of SOS settings on a Galaxy phone

Be sure to keep the phone numbers for your emergency contact(s) updated for your own safety. 

Due to the SOS policy, your location, photo, and voice recording will be sent the first time you send a message. It will only send updated location infomation (every 30 minutes for a span of 24 hours) if you have changed your location. This policy has been applied to both Galaxy Watch devices and phones.

Access your medical info

Note: Medical information cannot be accessed on a Galaxy Fit, Gear Fit2, Gear Fit2 Pro, or Galaxy Watch3.

Once you've added your medical information to your contact profile on the phone that's connected to the watch, you can access your details directly from the watch.

To access it, press the Power key. From the Apps screen, tap Contacts, and then tap your profile at the top of the screen. Swipe up from the bottom of the screen to view your info.

In an emergency situation, press and hold the Power key. The Power off menu will appear. Tap the Emergency medical info icon to view your information.

Galaxy Watch Active2 Contact Profile

Be sure to keep your medical emergency information updated for your own safety.

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