Restart or reset your Samsung earbuds

Reset option for Samsung Galaxy Buds Pro on phone

If you've upgraded to a new phone or want to switch the device your earbuds are connected to, you may need to reset your Samsung earbuds back to their default settings. This can also help if you are experiencing minor problems like the earbuds being unresponsive.

Manually restart your Samsung earbuds

Feel the need to simply restart your earbuds, instead of completely resetting them? To do this, just insert the earbuds into the charging case, and then close the lid. Wait 7 seconds or more, and then remove the earbuds from the case. 

After the earbuds restart, they will automatically reconnect to your device.

A closed charging case for Samsung earbuds

Note: The Gear IconX has a physical Power/Restart button that can be used to reset the Gear IconX. Please check your user manual for more details. Only the Gear IconX has this function.

Factory reset your Samsung earbuds

Note: Factory resetting the Gear IconX deletes all music stored in the earbuds. To prevent data loss, you should perform a restart instead. You cannot store music directly on the Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro.

When you perform a reset on your earbuds, all of the settings will return to their defaults. You can only reset your earbuds through the Galaxy Wearable app, and both earbuds must be connected. When paired to an iPhone, the Galaxy Buds+ and Galaxy Buds Live can be reset with the Buds app on an iPhone 7 or later with iOS 10 or higher.

First, navigate to and open the Galaxy Wearable app on your Galaxy phone.

  • For the Galaxy Buds+, Galaxy Buds Live, and Galaxy Buds Pro, tap General. Tap Reset, and then tap Reset to confirm.

  • For the Galaxy Buds, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

  • For Gear IconX, tap the SETTINGS tab in the app, and then tap About Gear. Tap Reset Gear, and then tap RESET.

General screen with Reset option in the Galaxy Wearable app

Now you can pair your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX with another device if you'd like. Refer to our guide for connection issues if necessary.

Other answers that might help

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK
Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Don’t see what you need?

Visit our contact page to review all your options.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help