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Enjoy the Freedom of BYOD Software Update

Get ready for some big changes. Samsung is revamping the way unlocked Galaxy S8 and S8+ phones behave when the carrier SIM card is changed. It’s called the BYOD—Bring Your Own Device—experience. The result? Your phone adapts to the new carrier’s look and feel seamlessly, without the need to factory reset. All it takes is a power on and off, and the software updates.

Unlock requirements vary by carrier and are not dictated by Samsung. Contact your carrier prior to deactivation of the phone and activation on a new carrier to verify unlock requirements.

What to Expect

We’ll give you the lowdown on what to expect when you change the SIM card in a carrier unlocked phone. Follow along below so you know what to expect:

When a new carrier SIM card is inserted, old carrier apps will be removed.

  1. Phone branding, network configuration, and Carrier Feature/System Apps are installed on the phone based on the SIM card.

  2. New carrier settings menus are applied.

  3. Previous carrier apps are disabled.

Note: After switching carriers, data is preserved for the following: user contents, call information, contacts, settings, Samsung and Google applications, user downloaded applications, Home screen layout, launch bar on Home screen, and app tray.    

Check Phone Status

OK, at this point you’re probably wondering how you can tell which carrier your phone has been configured to use. That’s easy. Unlocked phones contain three codes which tell you which carrier your phone is set up for: sales code, network code, and carrier ID. 

To check your phone's status, navigate to Settings > About phone, and then swipe to Service provider SW version.

  • The first section shows the Sale Code, which is the original carrier.

  • The second section shows the network code, which is determined by the SIM. 

  • The third section shows the carrier ID, which does not change.


Still have questions about BYOD? We’ve compiled some helpful tips just for you. Keep these in mind:

Galaxy S8+ is not supported for BYOD recustomization on Cricket and MetroPCS.

  • If you switch to a carrier that doesn’t support Samsung Cloud, then Find My Mobile and Samsung Cloud functionality will be disabled. Related menus will not be shown, even if you were previously logged into the service on a supported carrier. On the other hand, if you are switching from an unsupported carrier to a supported carrier, Find My Mobile and Samsung Cloud functionality will be enabled, and the associated menu options will be shown. Find My Mobile and Samsung Cloud are enabled when you log into your Samsung account.

  • When switching between carriers, the phone must be unlocked by the outbound carrier for BYOD to activate.

  • When apps for the previous carrier are disabled, the app data is removed from the phone. Apps that are preloaded to the user partition will save app data. Samsung app data will be saved. Downloaded apps and their data will not be affected.

  • BYOD recustomization is not supported if:

    • Android for Work (AFW), Device Owner (DO), or Profile Owner (PO) mode is activated.

    • MAX Power saving mode is on.

    • The phone is not carrier unlocked.

Carrier Preloaded App List

System User
Amazon Shopping Amazon Kindle
AT&T App Select AT&T Call Protect
AT&T Hot Spots AT&T FamilyMap
AT&T Messages Backup & Sync AT&T Locker
myAT&T AT&T Protect Plus
Remote Support AT&T Smart Wi-Fi (Download)
Setup & Transfer DIRECTV
Smart Help DriveMOde
Tethering Provision Fullscreen
Visual Voicemail (No icon) Games
iQi Lookout
  Plenti (Download)
  Smart Limits
System User
Tethering Provision Deezer (Download)
Wi-Fi Manager Visual Voice Mail (Download)
Ignite My Cricket (Download)
System User
NameID T-Mobile TV (Download)
Lookout Visual Voice Mail (Download)
Remote Unloack  
ADoPt Client  
System User
Metro APP Store  
Remote SIM Unlock  
System User
VZ Cloud NFL Mobile
Caller Name ID Slacker Radio
My Verizon Amazon Instant Video
Visual Voice Mail Farm Heroes Saga (Download)
Verizon Messages Pet Rescue Saga (Download)
Verizon Protect Candy Crush Jelly (Download)
Amazon Shopping Juice Jam (Download)
DT Ignite (No icon) Panda Pop (Download)
MyMy Verizon Service (No icon)  
LLK (No icon)  
Verizon Location Agent (No icon)  
System User
Amazon Shopping Amazon Instant Video
Carrier Setup Wizard Lookout
Sprint Caller Name ID/Cequint 1Weather (Download)
Facebook Amazon Kindle (Download)
Facebook App Manager Amazon Music (Download)
Facebook Installer Amazon Audible (Download)
Facebook Instagram Amazon Prime Photos (Download)
Facebook Messenger Sprint Spot/Fun and Games (Download)
SprintID/MobileID AAA (Download)
PrefAct App Spotlight (Download)
My Sprint/Sprint Zone Caller ID (Download)
Smart Device Manager Dynamic Widgets (Download)
Visual Voice Mail Next Radio (Download)
  Secure Wi-Fi (Download)
  Sprint Family Locator (Download)
  Sprint Music Plus (Download)
  Sprint Worldwide (Download)
  Tech Expert App (Download)
  Tidal (Download)
  Uber (Download)

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