One UI on Android Pie updates
The One UI update is designed to help you focus on the task at hand. One UI removes clutter and makes your phone's interface much cleaner. For example, the Settings page is simplified, and certain Samsung apps, like Phone and Notes, have a new look so they only show essential information. But if you have some concerns about the new UI, we've got covered.
New UI Features
One UI is built to help you focus on what really matters. With hardware and software working in harmony, it will provide you will everything you need.
If you want to learn more about One UI and what it has to offer, we have information on all of its new features.
One UI common solutions
Caller or Caller ID is not showing - Some carriers are experiencing issues where contacts' caller IDs are not showing. This problem can be fixed by uninstalling or disabling a certain app.
Phone freezes or crashes after update - A major update means a lot of changes to your phone. Sometimes, all those changes can make your phone freeze or slow down. However, there are some simple steps you can do to resolve this problem.
Phone will not power on or off - If your phone is not powering off, the screen may be frozen. Don't panic; there is an easy way to make it turn off.
Phone unexpectedly powers off - A sudden shutdown is never expected or welcomed, especially if you are in the middle of an important conversation or texting a long message. We need to identify what is causing the shutdowns and what we can to help prevent this from happening in the future.
Customize the look of One UI - The One UI update gives your phone a whole new look. However, if you don't like the way the new interface looks, you can change it by customizing your phone's theme.
Audio stops playing on mobile devices or accessories - If your music constantly stops playing, it could be because the audio app is registered as a sleeping app. Whether you're streaming music from third-party apps like Spotify or listening to audio files on your phone, you'll need to update the sleeping apps settings to prevent audio from pausing.
One UI top troubleshooting tips
Cooling down popup message appears - Certain apps or environmental factors can cause your phone to overheat. When this happens, your phone will display a brief message letting you know it is cooling down. It will then automatically change its settings to prevent any damage from overheating.
Phone is starting message displays - With the Android 9.0 (Pie) update, your phone will automatically get file-based encryption if it has a PIN, pattern, or password set up. During the boot process, the phone will display "Phone is starting..." and the screen may be blank for a few seconds while encryption is taking place.
Phone feels warm - Heavy phone use, getting left in the car on a sunny day, and even poor signal strength can lead to your phone feeling hot. If your phone feels warms, it's most likely related to variables like these.
Cannot connect to internet - There are several reasons why your phone or tablet may not be connecting to your Wi-Fi network. Before troubleshooting, make sure you're in an area with a secure Wi-Fi connection and verify that your access point or router is on and working normally.
Cannot send or receive text messages - If you are having trouble sending or receiving text messages, it is usually an issue with the carrier or its service. We have a few troubleshooting steps to help you take care of this.
Other answers that might help
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