Back up your Galaxy device if you can’t access it
If you’ve lost your device, can’t unlock it due to a frozen or broken screen, or believe it’s been stolen, you can back up your important data using Find My Mobile. This way, your data will remain secure and you’ll be able to access it at any time. Everything will be automatically saved to Samsung Cloud and Microsoft OneDrive through the Find My Mobile website, so there’s no need to worry about losing your photos, contacts, and messages.
Back up your data with Find My Mobile
If you’re unable to access your phone or tablet, whether it's missing or the screen isn't working, you can use the Find My Mobile website to save your device’s data as long as you have internet access. There are a few additional steps you can take if you’re wondering what to do if your device is lost.
Enter your Samsung account credentials, and then select SIGN IN. It needs to be the same Samsung account associated with the phone or tablet.
You’ll see a map with your device’s location. To begin backing up that device, select Back up on the right side of the screen. To back up a different device, choose the device from the list on the left, and then select Back up.
You can view your current Cloud usage and select the specific apps or data that you’d like to back up. When you’re finished, select Back up.
Review the information for connecting to a mobile network, and then select I agree. Then, select Back up to begin the process. Your data will begin syncing.
Note: The backup process will stop if your phone is turned off or loses power.
After your data has been transferred to OneDrive, you can access it using a PC. Your data will also be accessible from another Galaxy device as long as it’s signed into the same Samsung account. If you have your device but the screen is locked, broken, or damaged in some way, you can still use Find My Mobile to unlock it.
Retrieve calls and messages with Find My Mobile
Just because you can’t access your device doesn’t mean you’ve lost your calls or messages. Find My Mobile can recover your calls and messages if you need to see them.
Enter your Samsung account credentials, and then select SIGN IN. It needs to be the same Samsung account associated with the phone.
Select Retrieve calls/messages on the right side of the screen, and then select Retrieve. Your 50 most recent calls and messages can be accessed.
Next, choose the contacts you’d like to save calls and messages from using the provided list. Select Retrieve to save them.
How would you like to contact us?
Text SMSCARE to 62913 to receive live support 24/7*
SMS Chat Tap here to text SMSCARE to 62913 for 24/7 live support*
1-800-SAMSUNG 8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help