Use the Samsung Galaxy SmartTag and SmartTag+

To leverage the remote tracking and searching capabilities of your SmartTag, a connection with the SmartThings app is required. This process is straightforward:

1. Activate the SmartTag by pressing its button and following the prompts on the SmartThings app to add the device.
2. Select your preferred settings, including location and room, and complete the setup as guided.
3. For the SmartTag+, skip the pairing mode sound confirmation.

Locating your SmartTag involves accessing the SmartThings app, navigating through your locations and rooms to find your device, and then using the View map option for a geographical presentation of its location.

Additional tracking options include:

• Search Nearby: Assists in localizing devices by signal strength.

• Navigate: Integrates with Google Maps for directional guidance.

• Ring: Triggers a beeping sound to aid in close-range searches.

If you are no longer using your SmartTag and want to remove it, simply follow these steps.

1. Open the SmartThings app on your phone.
2. Tap Devices, and then locate your SmartTag from the list and tap it.
3. Tap the three dots in the upper right corner.
4. Tap Remove device, and then tap Remove to confirm.

SmartTags utilize CR2032 batteries, known for their longevity. Depending on your usage and other factors, these batteries can last about a year, so you won’t have to worry about replacing it for a while. You can monitor the battery status in the SmartThings app, and when needed, you can change the battery using the steps below.

To view the battery’s level

1. Open the SmartThings app. 
2. Tap the Devices tab. 
3. Locate and then tap your SmartTag in the app. The current battery level will be displayed.

Change the battery

1. Insert the tip of your finger or a flat object, such as a credit card or guitar pick into the notch on the bottom of the SmartTag.
2. Pull until the tag opens.
3. Remove the depleted battery and replace it with a new one.
4. Snap the covering of the tag back together.

A reset may be necessary for troubleshooting or reassignment to a different device, requiring battery removal and reinsertion.

1. First, open the SmartTag’s battery cover. To do this, insert the tip of your finger or a flat object (such as a guitar pick or credit card) into the notch on the bottom of the SmartTag, and then pull until the battery cover comes off.
2. Remove the battery, and then press and hold the button on the center of the SmartTag.
3. While still holding the button down, reinsert the battery.
   Note: If the device makes a sound right after inserting the battery, try these steps again.
4. Hold the button for five seconds, and then release.
5. Snap the battery covering of the tag back together. The device should now be reset.
6. If you're planning to connect the SmartTag to another phone, you'll need to remove it from the SmartThings app first. Navigate to and open SmartThings on your phone, then tap the Devices tab, and then tap the Home icon. Select your desired location, and then swipe through the rooms to find your tag.
7. Touch and hold your tag, and then tap Edit.
8. Tap Delete device, and then tap Delete to confirm. Now the SmartTag will be completely removed from SmartThings, and you can add it back or add it to another phone if desired.
9. If you are still having problems with the SmartTag after following the steps above, contact Samsung Support.

The SmartTag+ introduces AR finding for precise location tracking, available on select Galaxy models supporting Android 11 or higher. This feature enhances locating efforts with visual and audio cues.

1. Once you've connected the SmartTag+ to the SmartThings app on your phone or tablet, open the app, and then tap the Life tab. Tap the SmartThings Find card.
2. Make sure you've selected your SmartTag+, and then tap Search nearby.
3. Wait a few seconds, and then tap Find using camera.
   Note: The Find using camera option may not appear if the signal is too weak
4. You may need to grant permissions before opening the camera. Next, point your device around your current area.
5. If the signal is strong enough, you may see arrows on the screen pointing you in the right direction as you approach the SmartTag+.
6. Tap the music note icon to make the SmartTag+ ring, so it's easier to find.
7. If you get close enough to the SmartTag+ and missing item, a popup message will appear, informing you that it's nearby.

Which devices are compatible with the SmartTag+?

The SmartTag+ is compatible with Android OS 8.0 or higher. However, to use the AR finding feature, your Galaxy phone or tablet must support Android 11 or higher. The feature is currently available on Note 20 Ultra, S21+, S21 Ultra, and Z Fold 2. Third-party Android devices and iOS devices are not supported.

Why does the battery drain quickly on my SmartTag+?

The battery may drain faster if you frequently use the AR finding feature, or if the SmartTag+ is left unattended for a long period of time.

How do I use AR finding with the camera?

First, connect the SmartTag+ to the SmartThings app on your phone or tablet. Then, open the app, tap the Life tab, and then tap the SmartThings Find card. Tap Search Near Me, and then point your device around your current area. If you get close enough to the missing item, the SmartTag+ will activate. You will also see green and black arrows on the screen as you approach the SmartTag+.

What are the operating conditions of the AR finding feature?

Your phone or tablet must support Ultra-wideband signals to use the AR finding feature. The feature may not work in places where it is difficult to receive signals, such as vehicle trunks, steel drawers, narrow indoor environments, and other enclosed spaces. In addition, it may not work if your device is mounted or pointing in the opposite direction of the SmartTag+.

What is the approximate distance of the AR finding feature?

AR finding can locate the SmartTag+ within 15 meters of your phone or tablet.