When you use the SmartThings app to set up SmartThings Wifi, it should automatically connect. However, if you receive a message that SmartThings Wifi can’t connect to the internet, you will need to enter your IP address manually. If you’re using a PPPoE, follow these steps to manually set your IP address:
On your phone, tap Set IP address manually when prompted, and then select PPPoE from the drop-down menu under Connection type. Enter your ID and password, and then tap Done.
Some homes, hotels, or offices use a static IP address that never changes. This is different from most devices that use dynamic IPs, which change constantly. You will need to contact the network administrator and request your IP and WAN settings.
On your phone, tap Set IP address manually when prompted. Enter the IP and other settings listed, and then tap Done.
The first thing you should do if you are unable to connect to SmartThings Wifi is reboot the modem. Unplug the modem and SmartThings Wifi, and wait 2 minutes for both devices to fully power off. Then, plug them back in.
Next, verify that one end of the Ethernet cable is securely connected to the IN port on the SmartThings Wifi hub and that the other end is also securely connected to the modem. Make sure you are using the included Ethernet cable. If you still can’t connect, try using another Ethernet cable that supports up to 1 Gbps.
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