How to use Samsung Direct voicemail on Galaxy devices

The Direct voicemail feature allows callers to leave a voicemail message when you are unable to answer. With this feature, you can:

  • Send incoming calls directly to voicemail.
  • Automatically route calls to voicemail after they ring for a specified duration.
  • Answer a call even while the caller is recording their voicemail message.
A finger tapping the Direct voicemail option on a Galaxy S26 Ultra during an incoming call.
A finger tapping the Direct voicemail option on a Galaxy S26 Ultra during an incoming call.

How to use Samsung Direct voicemail on Galaxy devices

Note
Direct voicemail is only available on Galaxy phones running Android 16 with One UI 8.5 or higher. Features may vary depending on the device model, software version, and carrier.

Enable Direct voicemail feature

  1. Open the Phone app.
  2. Tap on the More options icon (the three vertical dots).
    A Galaxy S26 Ultra screen showing the phone dialer with the three dot more options menu highlighted in blue.
  3. Tap Settings.
  4. Tap Direct voicemail.
    A Galaxy S26 Ultra screen showing call settings with the Direct voicemail option highlighted in blue.
  5. Tap the switch at the top of the page to enable Direct voicemail.
    A Galaxy S26 Ultra screen showing the Direct voicemail settings with the On toggle switch highlighted in blue.
  6. After enabling Direct voicemail, tap Agree to accept the terms and conditions. 
  7. During an incoming call, swipe up to access More options.
  8. Select the Direct voicemail option.
    A close up of a Galaxy S26 Ultra screen showing an incoming call menu with the Direct voicemail button highlighted in blue.
  9. The voicemail greeting will begin, allowing the caller to leave a message for you.
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Note
  • Direct voicemail only works when your phone is on and connected to your mobile network. Normal call rates apply.
  • Direct voicemail doesn’t work for video calls. Direct voicemail might not work if your phone’s internal storage is almost full.
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Enable Auto send to voicemail and Transcript assist options

Note
Voice transcription might not be accurate. The voice transcription will be visible on the screen even when your phone is locked.

You can configure calls to automatically go to voicemail after a set ringing duration. The Transcript assist option allows you to specify the time before sending incoming calls to voicemail.

  1. After enabling the Direct voicemail, tap on Auto send to voicemail and turn it ON.
    A Galaxy S26 Ultra screen showing the Auto send to voicemail settings with the On toggle switch highlighted in blue.
  2. Set the desired time for sending incoming calls to voicemail after ringing.
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View what callers say while recording voicemail

You can view the voicemail messages left by callers during recording.

  1. Open the Phone app.
  2. Select the call from the Recent calls list.
    A Galaxy S26 Ultra screen showing the recent calls list with a voicemail from Jane highlighted in blue.
  3. Tap the Voicemail message.
    A Galaxy S26 Ultra screen showing call details for Jane with a transcript of the voicemail message highlighted in blue.
  4. View the recorded message, and optionally, add it to Reminder for future reference.
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Get more info

For more information, visit the Samsung Support website or contact customer service.
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