Samsung Wallet Cash Back FAQs

What is Cash Back in Samsung Wallet?

Cash Back in Samsung Wallet Perks is now powered by Rakuten. Eligible users can earn cash back on qualifying purchases from thousands of participating merchants, whether shopping online, in store, or dining out. Once you’ve received cash back, you can redeem it and use it to make purchases through Samsung Wallet.

How do I find available offers?

Open Samsung Wallet and tap the Perks tab. You will see featured promotions, personalized offers, and participating merchants organized by category.

Is there a cost to participate?

No. Participation in the Cash Back program is free of charge.

How does it work?

1. Connect a Rakuten account. Create or connect a Rakuten account during Samsung Wallet Perks setup. You only need to do this once. If you already have a Rakuten account, enter your Rakuten email address.
2. Link a card. Link a card to Rakuten to start earning Cash Back at nearby stores and restaurants. Once linked, all dining offers are added automatically. Add in-store offers individually.
3. Shop or dine. Shop or dine at participating restaurants and pay with your linked card.
4. Earn Cash Back. Cash Back will be added to your Rakuten balance.

How do I connect my Rakuten account to Samsung Wallet Perks?

Open Samsung Wallet and follow the prompts to connect your Rakuten account. You’ll verify your account with a one-time code sent to your email.

Do I need an existing Rakuten account?

No. If you do not have a Rakuten account, one is created for you during Samsung Wallet Perks enrollment. If you already have a Rakuten account, you can link it to Samsung Wallet by verifying your identity with a one-time passcode.

I am an existing Rakuten member. What happens to my current balance?

Your existing Rakuten balance remains available to redeem after you link your account to Samsung Perks. Samsung Cash becomes your default payment method for receiving Rakuten Cash Back.

How do I earn Cash Back when shopping online?

Select a merchant from the Perks tab, review the offer details, and tap the link to visit the merchant’s website or app. Complete your purchase in the same shopping session. Cash back is tracked automatically once the merchant reports the qualifying purchase.

How do I earn Cash Back in store and at restaurants?

In-store and dining offers are card-linked offers. Link an eligible payment card in the Nearby Offers section of the Perks tab, then pay with that card at a participating location. Cash back is applied automatically for dining offers. Other in-store offers need to be activated by the user in Nearby Offers prior to purchase.

How much Cash Back will I earn?

Cash back rates vary by merchant, product category, and promotion, and may change frequently. The applicable rate, exclusions, and offer terms are displayed on each merchant’s offer page. Please review these terms before making a purchase. Rates shown may differ between users based on available promotions.

Do I have to pay with Samsung Pay to earn Cash Back?

For online purchases, no; any accepted payment method qualifies. For in-store and dining offers, you must pay with the card you linked through Samsung Perks.

Will I be notified when I earn Cash Back?

Yes. You will receive a notification once a qualifying purchase is tracked, and again when your cash back is available for redemption.

Why is my Cash Back showing as pending?

Cash back remains pending until the merchant confirms the purchase and its return or cancellation period has passed. This allows merchants to verify that items were not returned or refunded. Confirmation periods vary by merchant and are listed in the offer terms.

What does each status mean?

• Processing: Soon after you place an order, the Cash Back is processing. This means that we’re waiting on the store to send us the details. This typically takes 24–48 hours.
• Pending: Your qualifying purchase has been tracked. The waiting period is typically 3–17 weeks, in case of returns, exchanges, exclusions, or other changes to your order.
• Confirmed: The merchant has confirmed the purchase, and the cash back is available for redemption.
• Ineligible: The order isn’t eligible for Cash Back. This can happen for a few reasons, like returns, exclusions, using coupons not found on Rakuten, and more.

When will I receive my Cash Back?

Confirmed cash back is available for redemption typically 3–17 weeks for online/in-store merchants, in case of returns, exclusions, or other changes to your order. Dining orders are typically confirmed within 3–5 days.

Why didn’t I earn Cash Back on dining?

Your card was linked to another dining rewards program. Cards can only be enrolled in one dining rewards program at a time. If you link your card to another rewards program, it will automatically unlink from Rakuten-Perks Dining.

Where can I view my Cash Back history?

Open Samsung Wallet, tap the Perks tab, and select your Rakuten cash back tile at the top. You can view your pending and confirmed balances, total cash back earned, and a list of recent qualifying purchases with merchant, amount, date, and status.

I’m missing cash back. What should I do?

First, check that at least 24 hours have passed since your purchase, since transactions can take some time to appear on your account. For any customer service inquiries, go to the Perks tab, tap the three-dots menu at the top right of the screen, then select Perks Help. At the bottom of the page there is a button to contact Rakuten Member Services for any inquiries.

When can I redeem my Cash Back?

Once you have a Samsung Cash Card, you can transfer your available Cash Back to it anytime, or have it sent automatically every 3 months.

• Redeem anytime: Once you have more than $5 available, you can transfer it to your Samsung Cash Card whenever you’d like.
• Automatic payouts: Your Cash Back will be automatically transferred to your Samsung Cash Card every 3 months, as long as your available balance is more than $5.

Do I need a Samsung Cash account?

Yes. An active Samsung Cash account is required to receive payments. If you have not yet set up Samsung Cash, a prompt will appear in the Perks tab to guide you through activation. Payments cannot be deposited until your Samsung Cash account is active.

Can I choose a different payment method?

To earn Cash Back with Samsung Wallet Perks, you must select Samsung Cash as your Rakuten payout method. If you switch to a different payout method, you won’t be able to continue earning with Samsung Wallet Perks until you switch back.

What happens to Cash Back I earned under the previous program?

All prior cash back earned will still remain available for redemption under the new cash back program. To access previously earned cash back, navigate to the cash back balance tile on the Perks page, then select “View Cash Back earned before 10/20/26.”

Do I need to update the Samsung Wallet app?

Yes. Please update Samsung Wallet to the latest version through the Galaxy Store to access the new Rakuten Perks experience. To update, open the Wallet app settings, tap About Samsung Wallet, and tap Update if you see the prompt.

How do I contact customer support?

For questions about offers, purchase tracking, or cash back amounts, please use the Help section within the Perks tab, which is supported by Rakuten. For questions about Samsung Wallet or Samsung Cash, please contact Samsung Wallet customer support. Inquiries are transferred between Samsung and Rakuten as needed, so you will only need to contact one team.