A new way to support you
AI Customer Support Assistant
Experience prompt and convenient support with Samsung’s AI-powered CS Assistant
Start with our AI CS assistant for instant answers, and connect with a live agent
<br>whenever you need extra support.
Ask any questions related to your product, including issues, helpful tips, and our services.
How we help
Personalized Support with Samsung Account
Access tailored product assistance and service by selecting your registered devices when logged into your Samsung account. Easily find service centers, track orders, and more directly within our chatbot.
Smart Self-help guides & How-Tos
Quickly troubleshoot product issues using our step-by-step guides or discover how to optimize our features.
Quick and easy repair requests
Repairs don’t have to be complicated. We’ll guide you through each step so your service is scheduled quickly and easily.
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We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
