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Customer Service Awards

Discover the excellence of our customer service

Proudly recognized with numerous awards for outstanding support and satisfaction. Learn how we prioritize your needs and deliver award-winning service every day.

ICMI Awards Best digital Customer Expereince

1st Place

2024 Best Digital Customer Experience

Most recognized organization that expands digital service channels for seamless customer experience. With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.

Technology of the Year

2024 Winner

Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.

Bronze Award Winner

Best Customer Engagement Initiatives

Samsung Care’s SMS Post Purchase Experience Program was recognized with a Bronze Stevie award for connecting with customers solely through SMS with tailored messages that created a positive customer experience.

American Customer Satisfaction Index (ASCI) Award 2023

2024 Ranked #1

ACSI

Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.*

Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.1

1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information.

* Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information.

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