Customer Service Awards

*Source: 2025 ACSI® Survey of customers rating their own TV and appliance manufacturers. In the TV survey, Samsung was rated #1 for customer satisfaction, warranty coverage, service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome, call center satisfaction, complaint handling, overall quality and product quality (tie). In the appliance survey, Samsung was rated #1 for customer satisfaction (tie), service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tie), service repair outcome (tie) and complaint handling. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

** SSAM (Samsung Smart Agent Module)

SSAM is a fully customized, AI-powered Unified Agent Desktop Solution and Call Cloud Model with 3 below key points.

1) AI-Powered Agent Support: A customized solution automates summarization, provides conversational-driven content recommendations, and guides workflows to streamline processes, reduce effort, and enhance efficiency.

2) Omni-Channel Unified Desktop: A flexible, customizable solution integrates seamlessly with backend systems, enabling holistic Automated Quality Analytics (AQA) and Speech Analytics to improve consultation quality.

3) Customized Call Cloud Model: A future-proof model ensures adaptability for updates and seamless ongoing maintenance.