Galaxy Battery

Having trouble
charging?

Try this!

• Is your phone charging slowly or not charging at all?
  • Take a break and let your smartphone
    rest while charging.
    

    Browsing the web, watching a video, and playing
    games while your phone is charging will lead to a slower
    charging rate in order to prevent overheating.
    
    In particular, if multiple apps are running simultaneously
    or if you run apps that require a connection to a network
    battery consumption may be higher than the charging rate.

  • Check your settings if fast charging is
    not working properly.
    

    If fast charging is not working, check your settings to
    see whether the fast charging options are enabled or not.

    • 01. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
    • 02. Tap ‘More battery settings’.
    • 03. Check the status of 'Fast charging' and 'Fast wireless charging'
      under the ‘Charging’ category on the bottom.
      

    ※ You cannot fast charge your phone
    using a regular charger.
    
    ※ If fast wireless charging is not working, check your
    settings as listed above and make sure you are using
    a fast charger.

  • Charge at room temperature.
    

    If the temperature of your device or the environment is too high or
    too low, the device’s safeguard may slow down the charging speed.
    
    We recommend charging your device at room temperature for fast, stable charging.

  • Use an authentic Samsung charger.
    

    If you are charging with a USB cable connected to a
    computer, the voltage will be less than that of an authentic Samsung charger, resulting in a slow charge. For best results, we recommend using an authentic Samsung charger.

  • Check for foreign objects or moisture.
    
    • If there is any foreign object stuck inside the USB port
      or the cable, the device’s safeguard may shut off
      charging for its protection.
      
      With a soft brush, remove the foreign object and try
      charging again.
    • For wireless charging, if there is any foreign object
      located between the device and the charger,
      the charging may be slowed.
      
      Remove the foreign object and try charging again.
    • If there is any moisture detected inside the USB port
      or the cable, the device’s safeguard will notify you
      that moisture is detected and will shut off charging.
      
      Try again after the moisture is removed.

    ※ If moisture is detected (water drop icon) unplug the
    charger from your device.
    Charging with moisture
    can lead to USB port corrosion and damage to the
    device.
    If the USB port corrodes, visit your nearest
    service center for device repair.

  • Check the cable connection.
    

    Charging may be slowed if the cable is not properly
    connected to the device or charger, if the connector pin is
    altered due to long periods of use, or
    if the surface is
    corroded due to a foreign object.
    
    If charging continues in this state, the device may be
    damaged or may overheat.
    We recommend visiting your local Samsung Support Center for advice.

• Phone won’t turn on after connecting the charger?
  • If the battery is completely depleted, wait
    until it is 1% charged before turning it on.
    

    If the battery is completely depleted, the power
    will not turn on immediately even if the charger
    is connected.
    Let it charge for a few minutes, and
    let it reach 1%, before turning it on.

• Is the phone overheating while charging?
  • Did it stop charging?
    

    Both the device and the charger can rise in
    temperature while charging. This is completely normal.
    If the temperature reaches beyond or below a certain
    level, charging may be shut off to protect the device.

  • Did you use the phone while charging?
    

    The device may overheat if you started charging
    without closing certain apps.
    If you think the device is overheating,
    close all
    running apps and unplug the charger. Resume
    charging once the device has cooled down.

  • Overheating near the USB port
    

    If the USB cable or the device’s USB port is damaged,
    it may overheat.
    
    Replace it with a new, authentic cable or visit a service
    center to have it repaired.

  • Device overheating while wireless
    charging
    
    • Check for any foreign metallic or magnetic objects
      located between the device and the charger, remove
      the object, and separate the device from the charger.
      
      Resume charging once the device has cooled down.
    • If the device is charged with its case on it may
      overheat due to confined space. Resume charging
      after removing the case.
  • Charging in a hot temperature
    environment
    

    If charged in a hot environment, such as inside a car on
    a hot summer day, charging may stop to protect
    the device.
    Try charging in a cooler environment.