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Galaxy Fold Premier Service

Dedicated, premier service on demand.1

Image of the Galaxy fold

Fold Concierge

On demand support from a dedicated team, through an exclusive line at 888-970-FOLD.2You can also access Galaxy Fold Concierge by going into the Samsung Members App pre-installed on your Galaxy Fold. You can also click here to access it.

Hours of operation are 24 hours a day, 7 days a week.

Get the same exclusive Galaxy Fold support from a dedicated team by video chat, from anywhere you are6, through the Samsung Members app.

Video chat hours of operation are Monday – Friday: 9am – 10pm (Eastern)

In-person onboarding

Live onboarding and tutorials.
Fold owners get in-person onboarding, switching support, education and customization at the time and location of their choice3.

Screen Replacement Offer

First time inner screen replacement at an exclusive rate of $149 with same-day service at designated locations** or expedited mail-in repair service*.

*Limited time offer, terms apply. See www.samsung.com/us/galaxy-fold-premier-service/galaxy-fold-repair-terms-and-conditions for details.
**Taxes additional. Subsequent screen repairs available at full price. Same-day service available at select locations only, see samsung.com/us/support/service/locations for location information.

See samsung.com/us/support/galaxy-fold-premier-service for hours when on demand service is available. Terms and conditions apply, seesamsung.com/us/galaxy-fold-premier-service/fold-concierge-terms-and-conditions for details.

Location availability dependent upon customer’s actual location. Must call in to determine eligibility for in-person onboarding

Samsung Account log-in and data connection required.

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