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Downloads and Product Info

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Solutions

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How To

Keep your Galaxy device at its normal operating temperature

Factors that may impact temperature Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature...

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Software & Apps

Phone or Tablet Cannot Make Purchases Through Samsung Billing

Samsung Billing is the behind the scenes payment service used by the Galaxy Store and Galaxy Themes apps. If you are having trouble purchasing an item in either app, it's possible...

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Network & Connectivity

Samsung phone has poor signal and cannot use data or make calls

If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and it's ability make or receive phone calls may be limited.

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Syncing & Transferring

Smart Switch cannot connect to iCloud on phone

When transferring content from your iOS device using Smart Switch, you may get a message saying the app can't connect to iCloud. In that case, you should verify your internet...

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Interactive guide

An interactive demo that guides you through the features of your device.

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Community

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ᶿ eligible devices include Galaxy Note10, Note10+, S10, S10+, S10e, Note9, Note8, S9, S9+, S8, S8+, S7, S7 Edge, S7 Active or select iPhone and Android devices. Select device and condition on trade in step.

 

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