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Network & Connectivity
Samsung smart watch will not connect to a phone
If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary...READ MORE
Gear VR App Issues
If you are experiencing issues with an app while using your Gear VR, don't worry. There are a few simple fixes that could resolve the issue. Remove your phone from the Gear VR and...READ MORE
Galaxy phone is not recognizing fingerprints
Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone, and keeps your personal information safe. If you are having trouble using your...READ MORE
Software & Apps
Phone or Tablet Cannot Make Purchases Through Samsung Billing
Samsung Billing is the behind the scenes payment service used by the Galaxy Store and Galaxy Themes apps. If you are having trouble purchasing an item in either app, it's possible...READ MORE
An interactive demo that guides you through the features of your device.LAUNCH DEMO
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Redirect NotificationAs of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.
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