Repair Terms and Conditions

  1. Introduction
    • Samsung’s $99.99 Smartphone Repair Promotion (the “Promotion”) will provide customers one (1) $99.99 cracked screen repair for a Galaxy S series device that is Galaxy S8 model year or newer, or a Galaxy Note series device that is Galaxy Note8 model year or newer (excludes Galaxy Fold, Galaxy Z Flip, Galaxy Z Fold2, Galaxy Z Flip 3, Galaxy Z Fold3, all A & J models, and all Galaxy S and Galaxy Note models prior to S8).
  2. Services
    • $99.99 cracked screen repairs under this Promotion shall include the replacement of damaged/cracked front display only. The replacement of the PBA inside the phone or any repairs needed as a result of water damage are not covered under this Promotion. Additional repairs may be approved for additional cost; we will contact you before undertaking any repairs not covered by this promotion.
  3. Eligibility
    • To be eligible for the Promotion, customers will be required to have a Samsung Account and start the repair process via the Samsung website, by going directly to a participating Best Buy location, or scheduling an appointment on BestBuy.com at a participating location.
    • Walk-In service is limited to Samsung Branded repair locations, Samsung retail locations, and a participating Best Buy location that is a Samsung Authorized Service Center.
    • Participating Best Buy locations can be found by visiting https://www.samsung.com/us/support/service and searching by location for participating Best Buy locations. If scheduling an appointment at a Best Buy location, you will be redirected to BestBuy.com
    • This offer is only applicable to residents of the 50 states of the United States of America and Washington, D.C.
  4. Participation
    • To participate in the Promotion, customers can start the discounted repair process by logging on to https://www.samsung.com/us/support/service with their Samsung Account. If customers do not currently have a Samsung Account, they can create one on the website.
    • Participating Best Buy locations can be found by visiting https://www.samsung.com/us/support/service however, scheduling of the appointments will need to be done on BestBuy.com.
  5. General Conditions
    • Promotion is valid from 10/25/2021 to 11/1/2021 only, and may be terminated without notice. Valid via Samsung authorized Mail In Service and Samsung Branded locations, while supplies last. No rain checks will be given. Promotion not valid for UBREAKIFIX locations, on-site repair van services or any other locations not authorized for repair by Samsung. Repairs with this discounted price can only be set up on samsung.com, or can be initiated at Samsung retail, Samsung Branded repair locations or participating Best Buy locations. Any repair initiated at a Samsung Authorized repair location will be charged the standard repair price associated with the applicable device model and symptom. Resellers, corporations, businesses, and/or bulk repair service requests are not eligible to receive repairs in the Promotion. Promotion only applies to U.S. Samsung mobile cellular device models. Devices that have PBA damage, have liquid/corrosion damage, or are international models are excluded from this Promotion. Tablets, laptops, watches, and non-phone products are also excluded. Mobile devices that are found to contain unauthorized parts or software will be excluded. This offer cannot be combined with any other discounts or coupons, and can only be used once for a single repair. Savings exclusive of applicable taxes.
    • Additional fees may apply if the device is found to have damage not covered under this Promotion or if additional services from the participating locations is required; we will contact you for approval to perform additional services. In the case where additional services are declined, we cannot proceed with the repair under this Promotion and we will return the unrepaired device to you.
    • All customers who receive repairs under this Promotion agree to receive follow-up email and/or SMS communications from Samsung with a survey and eCertificate that customers may use to purchase additional products on samsung.com.
    • All repairs completed by Samsung are completed with Samsung authentic OEM service parts and are repaired by Samsung Certified Pros.
    • Employees and Contractors of Samsung Electronics America, Inc. and Best Buy are not eligible to participate in the Promotion.

    6. © 2021 Samsung Electronics America, Inc. Samsung is a trademark of Samsung Electronics Co., Ltd. Other marks are the property of their respective owners. Actual appearance of devices may vary. For more information, please visit www.samsung.com.