Welcome to the
! Please enjoy our special offers for you
Refer Friends & Co-Workers Now SPECIAL OFFERS

Video issues with Samsung Gaming Monitor

Video issues can be caused by multiple things. If you are using a Samsung Gaming Monitor, it is important to check the connections that are being used when trying to play content from a PC.

Video issues with Samsung Gaming Monitor

Video does not appear or malfunctions via USB-C to DisplayPort connection
Video does not appear or malfunctions via USB-C Port
Video does not appear or malfunctions via USB-C to DisplayPort connection
USB-C video is not supported through any connection on the following models:
  • LS49CG950SNXZA
  • LS49CG952SNXZA
  • LS49CG954SNXZA
  • LS49CG930SNXZA
  • LS49CG932SNXZA
  • LS49CG934SNXZA
1

Check if the PC supports DisplayPort standard 1.4.

The location of this setting will vary depending on the PC. If the 1.4 standard is not supported, continue to the next step.

 

For the best results, make sure a high quality cable or adapter is being used.

2

Change the DisplayPort version on the monitor.

  1. Disconnect the cable or adapter from the monitor.
  2. Navigate to Menu > System > DisplayPort Version > select 1.1 or 1.2.
  3. Reconnect the cable or adapter. 
  4. If there is still an issue, swap out to the cable or adapter for a new one.
3

Contact us.

If there are still issues after following the steps above, contact us for more help.
Video does not appear or malfunctions via USB-C Port

The USB-C port is for peripheral devices only.

The USB-C connection allows the monitor to function as a USB hub for the connected PC. Video function is not supported through this input. Please use an HDMI or DisplayPort connection to play content from a PC.
Recommended Articles
Dishwasher cycle ends before dishes are clean
Dishwasher cycle ends before dishes are clean
The main function of your dishwasher is to wash dishes, so when it fails to do even that, it can be pretty frustrating. Perhaps your cycle stopped before you expected it to, or even if it ran full length, pulling dishes out of a dishwasher just to see that they're still dirty is the worst. Fortunately we have some guidance to help you get the best
Samsung oven temperature issues
Samsung oven temperature issues
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause a lot of issues. For example, food may not cook well, or it may take a long time for the oven to reach the set temperature. Luckily, there are some simple things you can do to try to fix it. For instance, many heating issues are related
Samsung earbuds do not turn on or charge
Samsung earbuds do not turn on or charge
If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarti
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE