Troubleshoot an app crashing or not working on your Samsung Galaxy device

Background processes or temporary software issues may affect the performance on your Galaxy device. Restarting your device can close all running apps and refresh the system.

1. Swipe down from the top right of the screen to open the Quick panel.
2. Tap the Power off icon, and then tap Restart.
   

If the device freezes or the Restart menu does not appear, press and hold the Side key and Volume down key at the same time for more than 7 seconds until the device restarts.

Clear the cache for the app on your Galaxy device that's crashing or not working

1. Open Settings, then tap Apps.
2. From the list of Apps that appears, select or search for the app that is causing the issue.
3. Tap Storage. 
4. Tap Clear cache. 
   

Clear the data for the app on your Galaxy device that's crashing or not working

1. Open Settings, then tap Apps.
2. From the list of Apps that appears, select or search for the app that is causing the issue.
3. Tap Storage. 
4. Tap Clear data, and then tap Delete to confirm.
   Note: This will permanently delete all app data. This includes all files, settings, accounts, databases, etc. 
   
   

Free up storage on your Galaxy device when an app is crashing or not working

1. Open Settings, then tap Device care.
2. Tap Storage.
3. Select your desired category, and then select the item(s) you’d like to remove.
   
4. Tap Delete or Delete all, and then tap Move to Trash.

Free up memory on your Galaxy device when an app is crashing or not working

1. Open Settings, then tap Device care.
2. Tap Memory, and then tap Clean now. 
   

Update the software on your Galaxy device that's running One UI 8.0 or earlier

1. Open Settings, then tap Software update.
2. Tap Download and install.
   
3. Follow the on-screen instructions if an update is available.
   

Update the software on your Galaxy device that's running One UI 8.5 or later

1. Open Settings, then tap Software update.
2. Tap Check for updates.
   
3. Follow the on-screen instructions if an update is available.

Check for app updates on your Galaxy device using the Galaxy Store

1. Open the Galaxy Store, then tap Menu (the three horizontal lines) in the bottom right corner.
   
2. Tap Updates.
   
3. From here, you can either tap the circling arrow next to individual apps to update one at a time, or tap Update all to install all available updates.

Check for app updates on your Galaxy device using the Play Store

1. Open the Play Store, tap your profile picture, and then tap Manage apps & device.
   
2. Tap Updates available.
3. From here, you can either tap Update next to an individual app, or tap Update all to install all available updates.
   
   
   
   

If the app on your Galaxy device still operates abnormally, uninstall the app from your device and reinstall it after a few minutes. 

1. Tap Settings, then select Apps.
2. Select the app.
3. Tap the Uninstall button.
   
4. Go to the Galaxy Store or Google Play Store, and reinstall the app again.

As a last resort, a factory reset can resolve persistent app crashes by restoring your Galaxy device to its original state. However, a factory data reset will erase all data, so back up your information first. 

• Back up and restore data or files on your Galaxy phone or tablet
• Perform a factory reset on your Galaxy phone or tablet