Galaxy phone or tablet stuck at Samsung logo screen

If the customer’s phone or tablet won't boot past the logo screen or is unresponsive, verify that it has only been charged using the supplied USB cable and an approved Samsung wall adapter (sold separately). Then, inspect the device and charger for physical or liquid damage.

Service is only required if the following steps have been completed and the issue has not been resolved.
Samsung Galaxy smartphone lying on a wooden surface, connected to a white charging cable, displaying the 'Samsung Galaxy' logo screen which indicates the device is stuck during boot-up
Samsung Galaxy smartphone lying on a wooden surface, connected to a white charging cable, displaying the 'Samsung Galaxy' logo screen which indicates the device is stuck during boot-up

Galaxy phone or tablet stuck at Samsung logo screen

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