Chat translation does not appear on Galaxy phone or tablet

If you are unable to use the Galaxy AI Chat translation feature on your Galaxy device after the One UI 6.1 software update, you may need to manually enable the Android personalization service function.

Note: The S24 series was released with One UI 6.1 installed, however select Galaxy devices will require the One UI 6.1 update to use Galaxy AI features. You can refer to our Galaxy AI features guide for more information.

Galaxy phone displaying a chat conversation with the Chat translation feature in use

Chat translation does not appear on Galaxy phone or tablet

Navigate to privacy settings.

Open Settings, then tap Security and Privacy, and then swipe to and tap More privacy settings.

Turn on Android personalization service.

Android personalization service option highlighted and activated

Tap the switch next to Android personalization service.

Restart the phone or tablet.

Restarting will vary depending on the model:

On devices with a Power button: Press and hold the Power button, and then tap Restart. Tap Restart again to restart your device.
On devices with a Side button: Using two fingers, swipe down from the top of the screen to open the Quick settings panel. Tap the Power icon, and then tap Restart. Tap Restart again to restart your device.

Use an app that is compatible with Chat translation.

Supported apps include Samsung Messages, Google Messages, KakaoTalk, WhatsApp, Instagram (direct messages only), Google Chat, Signal, Line Messenger, Tango, and +Message (for Japan carriers).

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support