Keycap has come off of Samsung laptop keyboard

If a key has separated from your keyboard, you can easily replace the key yourself without any special tools, as long as all the pieces are available and undamaged.
Close-up of a Samsung laptop keyboard with the 'D' keycap detached, exposing the underlying mechanism among other black keys.
Close-up of a Samsung laptop keyboard with the 'D' keycap detached, exposing the underlying mechanism among other black keys.

Keycap has come off of Samsung laptop keyboard

1

Make sure you have all the parts.

The key assembly is comprised of the following pieces:
 

  • The Keycap or Key
    Detailed view of the underside of a laptop keycap, showing the intricate attachment points and the symbols indicating correct placement direction.
  • The Plunger
    Close-up image showing a tool being used to reattach a keycap onto the plunger mechanism of a laptop keyboard, with surrounding keys visible for context.
  • The Scissor Assembly
    Macro shot of a scissor mechanism on a laptop keyboard, shown with a tool adjusting or fixing the alignment before replacing a keycap.
2

Prepare for the procedure.

Make note of the position of the small clips on the keycap. These will attach to the scissor assembly. The small rubber plunger will push up on the bottom of the key.

 

If the scissor assembly is loose, take extra care in reattaching the assembly. Clip the lower part of the bar under the bottom rail, then snap the upper part over the top rail before lining up the keycap to reattach it.

3

Press the keycap into place.

Line up the clips with the scissor assembly and press the key into place. You may need to wiggle the key a little to get it to snap down correctly.

 

To replace the spacebar, apply even pressure to both ends of the spacebar, and then press down to reattach it.

4

Request service.

If the key doesn't snap into place or continues to come off, or if any of the parts are broken, visit our Support Center to request service.
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