Samsung 4-Door Flex refrigerator is not making any ice

Some dual ice makers on 4 Door Flex refrigerators have ice scoop holders that must be installed at the front of the ice bucket. When the ice scoop holders are installed on the buckets incorrectly, they block a sensor and prevent the ice maker from producing ice. Once the scoop holders are installed correctly, the ice maker will begin producing ice. 
An open Samsung fridge showing organized shelves with boxes of pizza and the ice maker visible at the top.
An open Samsung fridge showing organized shelves with boxes of pizza and the ice maker visible at the top.

Samsung 4-Door Flex refrigerator is not making any ice

Note
Affected models include RF23D and RF29D. If the scoop holder placement is not the issue, please refer to the troubleshooting steps in the Ice maker is not working guide.
1

Place the scoop holders in the correct direction.

The side of the scoop holders reading “REAR” must face the ice maker.

 

2

Allow the ice maker to produce ice.

After installing the scoop holders in the correct direction, give the refrigerator some time to allow the ice maker to begin making ice.

 

Samsung refrigerator door open showing the ice maker with ice cubes in both compartments

3

Continue troubleshooting if the ice maker does not produce ice.

If the ice maker does not produce ice after some time has passed, please refer to the troubleshooting steps in the Ice maker is not working guide.
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